O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

Solution focus coaching - A positive approach to change

As coaches, consultants, managers or engineers we have a tendency to fix problems by trying to understand what caused them, the root cause. Focusing on the problem.

Problem focus is grounded in engineering and traditional psychotherapy models for fixing machines, processes or people. It works, specially for processes and systems, and there exist very powerful techniques like 5 WHYs, Ishikawa, Causal-Loop Diagrams in order to understand root cause.

But, when we go into the domains of humans latest advances in working with individuals and groups have demonstrated that a positive approach to change, a focus on solutions, works much better than a problem-focus approach.

From Positive Psychology, Brief Therapy and Solution Focus Coaching we have 3 different approaches to working with people in creating positive and durable change.

In this talk we will see differences between a problem focus approach and a solution focus approach, we will understand the principles behind positive change, tools, techniques and real world examples that you can apply as Agile Coach, Manager or Team Member.

Livros relacionados

Gratuito durante 30 dias do Scribd

Ver tudo
  • Entre para ver os comentários

Solution focus coaching - A positive approach to change

  1. 1. Solution Focus Gerard Chiva @GerardChiva gerard.chiva@gmail.com gerardchiva.com V 2.2A POSITIVE APPROACH TO CHANGE
  2. 2. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  3. 3. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  4. 4. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  5. 5. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  6. 6. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  7. 7. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  8. 8. Exercise in Pairs (I) • Select a partner • One coach, one coachee • Coachee selects one issue, conflict or problem you’d like to solve • Coach asks these three questions to coachee: 1. What do you think is causing it? 2. How do you feel about it? 3. What is preventing you from solving this issue? @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  9. 9. Exercise in Pairs (II) Coach now asks these three SF questions to coachee. • Let’s just suppose that something happened and your issue has been solved … 1. How would you know that your issue has been solved? 2. What would be different for you then? 3. What do you need to make this work? @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  10. 10. Exercise in Pairs (III) • Talk about: – What was the difference? – What did you notice? – Emotion, easy/difficult, etc. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  11. 11. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  12. 12. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  13. 13. John wants a new job @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  14. 14. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  15. 15. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  16. 16. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  17. 17. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  18. 18. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  19. 19. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  20. 20. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  21. 21. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  22. 22. @GerardChiva - gerard.chiva@gmail.com Science gerardchiva.com
  23. 23. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  24. 24. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  25. 25. Cynefin @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  26. 26. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  27. 27. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  28. 28. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  29. 29. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  30. 30. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  31. 31. @GerardChiva - gerard.chiva@gmail.com Origins gerardchiva.com
  32. 32. Brief Therapy @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Insoo Kim Berg & Steve Shazer
  33. 33. The Miracle Question @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  34. 34. @GerardChiva - gerard.chiva@gmail.com Positive Routes gerardchiva.com
  35. 35. @GerardChiva - gerard.chiva@gmail.com Appreciative Inquiry Intentional Change Theory Positive Psychology gerardchiva.com
  36. 36. @GerardChiva - gerard.chiva@gmail.com 36
  37. 37. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  38. 38. Positive Emotional Attractor @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  39. 39. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com NEA PEA Flight or fight Novelty, excitement
  40. 40. Solution Focus Dr. Peter Szabó @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  41. 41. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  42. 42. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  43. 43. Find what works, and do more of it @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  44. 44. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Stop doing what doesn’t work
  45. 45. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  46. 46. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  47. 47. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Shaping the Future
  48. 48. Illuminate Resources @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  49. 49. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Find new perspectives
  50. 50. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Tools
  51. 51. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  52. 52. Solution Circle @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Daniel Meier
  53. 53. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com If your team was able to solve the problems and conflicts really well and could turn into a true “superteam” – what would this team look like in one year time? – What would you notice that told you that everything is working well in the team? – What would our colleagues and customers be saying about us? – What exactly would each of us be doing differently?
  54. 54. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com • What are we doing that gets us to 2 (or 5)? We could be much lower, but you say we are already at 2 (or 5) • What is it that we are doing pretty well, then?
  55. 55. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Choose three days in the coming two weeks in which you will look for small visible signs of the “superteam” state you would like to have in the future
  56. 56. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com Team spend one hour to tell each other what they had discovered that could be interpreted as first glimpses of the future team.
  57. 57. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  58. 58. Strengths Tools @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  59. 59. Realise2 @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  60. 60. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  61. 61. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  62. 62. • Outcome – What is the objective of this coaching? – What do you want to achieve in the long term? – The future perfect • Scaling – On a scale of 0 to 10, with 10 representing the future perfect and 0 the worst it has ever been, where are you on that scale today? – You are at n now: What did you do to get this far? – How would you know you had got to n+1? • Know-how and Resources – What helps you perform at n on the scale, rather than 0? – What did you do to make it happen? How did you do that? – What did you do differently? • Affirm and Action – What’s already going well? – What is the next small step? What would you like to do personally, straight away? – You are at n now, what would it take to get you to n+1? • Review – What’s better? – What did you do that made the change happen? – What effects have the changes had? @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  63. 63. @GerardChiva - gerard.chiva@gmail.com gerardchiva.com
  64. 64. Gerard Chiva gerard.chiva@gmail.com @GerardChiva http://gerardchiva.com

×