1. SAMEER GAUTAM
Tel: +91-8368152911 E-Mail:- sameer26gautam@gmail.com
CAREER OBJECTIVE
Experienced Professional with planning and organizational skills that balance work, team
support and adhere responsibility in a timely and professional manner.
Current Industry: Automobile
Current Functional Area: Service Engineer
SKILLS
 Adherence to high customer service
standards
 Excellent time management skills
 Exceptional Interpersonal communication  Inventory control
 Effective Problem solver  Customer focussed
 Negotiation expert  Effective workflow management
 Process improvement specialist  Try my best to fulfil customer’s needs
WORK HISTORY
Service Adviser, 03/2016 to 08/2017
TREO NISSAN-NEW DELHI, DELHI
 Responsible for Total Customer’s Satisfaction
 Implemented marketing strategies which resulted in 86% growth of customer base
 Worked directly with Nissan Group to achieve solutions to resolve customer’s problems
 Supported Chief operating officer with daily operational function
 Researched and updated all required materials needed for firm and partners
Warranty Admin, 09/2017 to Current
DIVINE AUTOTECH- MOTI NAGAR, DELHI
 Issue vehicles parts under warranty and claim the amount from The Renault Group
 Giving Goodwill Warranty to the loyal customers for Total Customer’s satisfaction
 Follow up the warranty claims on GCM
 To give details of parts cover under warranty with the help of ICM
 To control Scrap Parts Management
 To deal with with TVS for Extended Warranty concern
 Proper Diagnosis of vehicle with the help of Consult III and resolving DTC related to it
 Knowledge of Programming/Reprogramming of Immobiliser, ECM,BCM
ACADEMIC CREDENTIALS
 B-tech. In Mechanical Engineering in 2016 with Aggregate DGPA of 8.15 from NITMAS
KOLKATA
 Secured 62% of marks in 12th
from A.N College
 X from K.V Sonpur (C.B.S.E.) with 82% of marks.

2. INDUSTRIAL TRANING AND PROJECTS UNDERTAKEN
 Company Name :- NTPC Limited .
 Duration :- 15 days (15th June 2014 to 30th June 2014)
 Project Title :- Study of different components of thermal power plant
 Company Name :- Burn Standard Ltd. .
 Duration :- One month (15th June 2015 to 15th July 2015)
 Project Title :- Study of different manufacturing process
 Company Name :- Gen Cor Learning Solutions (P) Ltd.
 Duration :- 60hrs
 Project Title :-AutoCAD(2-D&3-D)

STRENGTHS
 Good qualitative aptitude along with excellent grasping power and eagerness to learn.
 Proficiency in communication skills.
 Basic knowledge of MS OFFICE, Internet basics, Basics of C
 Self-motivation and a passion to succeed.
 Positive attitude and also a good observer.
PERSONAL DOSSIER
 Father’s Name: Shiv Kumar Singh
 Date of Birth : 26th
September 1993
 Marital Status : Unmarried
 Languages : Hindi, English, Bengali, French
 Nationality : Indian
 Permanent address: Paharichak, Sonpur, Saran, Bihar-841101
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
(Sameer Gautam)