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HUman resource.ppt

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HUman resource.ppt

  1. 1. Human Resource Development in Healthcare Organizations Special Reference to Employee and Patient Satisfaction Preethi Pradhan preethi@aravind.org New Email: keerti.health@gmail.com Mobile:+91-9501119651
  2. 2. Healthcare Service Delivery Input Outcome Health Systems Drugs Well being Customer Satisfaction Patients Healthcare Employees Equipment / Technology Human Resource
  3. 3. Determinants of Healthcare Success Healthcare Customers Internal Customer (Employees) External Customer (Patients) Organisational Success Patient satisfaction Employee Satisfaction
  4. 4. Current Research Studies Employee Satisfaction in Healthcare •Physician satisfaction •Nursing cadre satisfaction Key Recommendations include Satisfaction in caring for patients Less complaints from customers Areas •Department level •Emergency Room •Overall Hospital facilities Key Recommendations include Change in Employee behaviour / skill/ attitude Patient Satisfaction Areas
  5. 5. Hypothesis Implications for healthcare •Retention of employees •Improvement of patient care Patient Satisfaction Employee Satisfaction Food service Salary Hospital cleanliness ? Empathy Empowerment Relationship with colleagues
  6. 6. Research Gap to be Addressed  An empirical study in the Indian context which looks at both patient satisfaction and employee satisfaction and their interaction with each other  Patient satisfaction and its relation to employee satisfaction  Employee satisfaction and its relation to patient satisfaction
  7. 7. Research Challenge  Identifying issues that influence the levels of satisfaction of both the employees (health care professionals) and patients in any given organizational setting  Developing a methodology (or methodologies?) for empirical investigation of such issues
  8. 8. Thank you

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