1. Gaafar Fathy Abu EL Maged
Idfu – Aswan - Egypt
Mobile : (+2)01003087840
E-mail address: Gaafar.skeet@gmail.com
OBJECTIVE
To have a good experience in a reputable place and previous experience to share for its
success with my
EDUCATION
Faculty of Tourism and hotel management
Bachelor Degree, Tourist guidance department – Al Monofya University
WORK EXPERIENCE
From 31.07.15 till Date
Front Desk Shift Leader
The Palace Port Ghalib – Marsa Allam
To supervise Reception operations to ensure consistently-delivered
exceptional customer service to guests.
Supervise accurate and efficient Reception operations including check in/out
procedures.
Support & motivate my Team Members in handling Guest requests and
enquires to ensure a positive outcome.
Ensure the Front Office Manager is fully aware of any relevant feedback from
Guests and/or other departments.
Brief my team on any events or VIP guests in the hotel that day.
Drive sales revenues and promote hotel services and facilities for up-selling
opportunities.
Monitor the appearance, standards and performance of the Front Office Team
with an emphasis on training and teamwork.
Ensure Team Members have current knowledge of all room categories, room
rates, packages, promotions, local area and other general product knowledge
necessary to perform their duties.
Conduct training programs on an ongoing basis.
Assist other departments, as necessary, and maintain good working
relationships with hotel Team Members.
Identify and resolve guest’s problems efficiently and resolve to the guest
satisfaction.
2. Ready to work in a challenging environment with tight deadline.
Willing To know more.
Reliable & Skilled in motivating and interacting with the public.
Self-confident & well motivated to work.
Enjoy Working as a team member, and work effectively under pressure.
Strong communication, organizational and time management skills.
From 15.01.15 till 30.07.15
Front Desk Agent
The Palace Port Ghalib – Marsa Allam
From January 2014 till 15.01.15
Front Desk Agent
InterContinental The Palace Port Ghalib – Marsa Allam
Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and
room location.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with
established procedures including but not limited to posting all charges,
completing cashier and other reports, preparing deposit, and
counting/securing assigned bank .
Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that
may require Additional monitoring or follow-up.
Respond appropriately to guest complaints. Make appropriate service
recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned including guest room tours, concierge
services, special guest requests.
From septamper 2011 to January 2014
Bar Waiter
Primasol Ali Baba Palace Hurghada
Responsible for the service of beverages to the guests in a friendly and
courteous manner in all bars.
Provide efficient, expedient and courteous service to the guests leading to
total guest and company satisfaction.
Be courteous, warm, smiling while dealing with guests. Be efficient, fast and
serve with confidence.
Make sure that all beverages are according to menu and list specifications,
properly presented and be of correct temperatures before being served.
Listen to guest complaints. Rectify wrong doings and any guest demands.
Inform Bartender/Bar Manager of all complaints.
From December 2010 till Septamper 2011
3. Transfer Agent
Stars group Hurghada
Taking the resbonsibility of guest transfer, performing beginning from picking
the guest up from the airport till picking him back to the Airport.
Working between hotels and touristic destinations in order to guide the guest to
deliver him pleasure, satisfaction and to feed his curiousity about the destination
he spend his vacation at.
Planing daily sceudele according to work needs.
Preparing work sheets as kind of feedback for the management that helps in
planning for the future.
Courses and Traning
Russian Language, Russian cultural Centre, Cairo, Egypt.
Employee of the season , InterContinental The palace Port Ghalib
Front Office skills, InterContinental The Palace Port Ghalib.
Sales &Up Selling Course, InterContinental The Palace Port Ghalib.
Safety and Security Course, InterContinental The Palace Port Ghalib.
First Aid Awareness, InterContinental The Palace Port Ghalib.
How to handle guest complain, InterContinental The Palace Port Ghalib.
SKILLS
Computer Skills
Very good knowledge of MS: Windows, Word, Excel, and Internet
Very good knowledge of hotels operating systems like Opera 5 & Opera Micros hotel
management system.
Language Skills
Arabic : Mother Tongue
English : Fluent
German : Very Good
Russian : Very Good
HIGHLIGHTS OF QUALIFICATIONS
Able to set & achieve goals under pressure.
Able to manage multi-task operations.
Able to travel abroad.
Dependable, cooperative, flexible & problem solver.
Able to plan indvidually and follow instructions as a part of a team work
4. PERSONAL DATA
Date of Birth : 29.10.1986
Nationality : Egyptian.
Marital Status: Single.
Military service: Done
References and Experience certificates will be available upon request.