This plugin offers advance helpdesk and Magento ticketing solutions. It enforces a standard workflow within any organization to resolve customer’s complaints. Create and manage departments, priorities, auto-responders and much more. Read more at http://www.fmeextensions.com/magento-help-desk-professional.html

1. HelpDesk & Customer Support
Magento Plugin
FMEextensions

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Why Should You Buy It?
1.It enforces a standard workflow for customers’ complaint
resolution
2.Support Tickets are kept in database which is easy to
track
3.Tickets are assigned to specific departments
4.Helpdesk History is maintained
5. Streamlined channel for agent to customer
communication
6.Automatic status notifications, auto responders etc.
7.To provide outclass customer service
8.It removes language barriers
Continued…

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Why Should You Buy It?
9. Tickets are handled by their priority and status
10. Includes built-in knowledge base section for customers
and agents
11. Standard reporting and analyses tools to measure the
performance
12. Web-based interface, accessable from anywhere
13. Integrated with customer accounts.
And much more….

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Download & Install
To download and install ticketing system, click on below
link. Once you have downloaded the plug-in, it includes
detailed instructions on installation and usage.
Help Desk Magento Module

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Configuration
1.Magento Customer Support Extension Configuration
2.Configure Alerts and Notices
3.Create and Manage Departments
4.Create Ticket Priorities
5.Manage Tickets
Learn how to configure: Read Step by Step

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Backend

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Tickets Status

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Configurable Autoresponders

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Create Custom Ticket Priorities

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Create & Manage Departments

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Configuration

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Configuration

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Front-end

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User Accounts

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Thank you
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