1. Logistic
GCDP Quality Strategy

2.  Logistic and living is the
minimum standards of our
exchange programme
 Safety of our EPs is our
responsibility
 Higher scale requires better
management

3. The Content
Understanding
the issue of
logistics in GCDP
Role of Sending
and Hosting
entity in solving
logistic issue
Key Activities in
solving the issue
Talent Capacity
in delivering
logistic issue

4. Understanding the Logistic Issue
Accommodation not well planned and
prepared
Capacity of Accommodation not
aligned
Pick up not provided and its information
Expectation for Living cost not
aligned

5. Accommodation
Management
Activities in solving the issue
Accommodation
Standards
Pick up
Management

6. 1. Accommodation Standards
Accommodation
Standards
Why?
To set the right expectations to EPs on the
accommodation which hosting entity is
providing.
Who?
Project team member who is responsible for EP
delivery
How?
Setting accommodation standards for hosting
which applies to all LCs.

7. Suggested content for accommodation checklist
Maximum time for EP to get to work
Maximum number of people living in one
house/apartment, maximum number of people living in
one room, and maximum number of people per
bathroom
Minimum amenities (internet, hot water, shower, stove,
heat, air conditioning, etc)
Minimum furnishings per person (1 bed with clean
sheets, 1 pillow, 1 blanket, 1 desk, etc)
1. Accommodation Standards
EP has temporary accommodation from arrival
EP must be given two weeks’ notice if accommodation
has to be changed
Neighborhoods EPs cannot live in for safety reasons

8. 2. Accommodation Management
What?
Certain solutions in how to manage
accommodation for interns
Who?
Project team member who is responsible for EP
delivery
How?
1. Hosting Family programme
2. Trainee house
3. TN Hosting
Accommodation
Management

9. 2. Accommodation Management
What are the key activities in
accommodation?
Individual
contribution
Hosting Family
Programme
TN Hosting
AIESEC Trainee
House

10. 2. Accommodation Management
What are the key activities in
accommodation
Individual
contribution
Hosting Family
Programme
What?
Creating hosting programme to invite people in
becoming host family for AIESEC interns
How?
• Clear value proposition for hosting
programme
• Clear information on duration,
responsibilities, standards for hosting
• Clear expectation setting in hosting
international people

11. 2. Accommodation Management
What are the key activities in
accommodation
Individual
contribution
AIESEC Trainee
House
What?
Renting apartments, houses, or dormitories for
AIESEC interns
How?
• Having a housing partner to have discounted
price on the rooms
• Follow the accommodation standards in
terms of capacity, room conditions, etc

12. 2. Accommodation Management
What are the key activities in
accommodation
Individual
contribution
TN Hosting
What?
Having agreement with TN to be part of
hosting programme for AIESEC Interns
How?
• Agreement of hosting to be part of the TN
contracts
• Follow the accommodation standards in
terms of capacity, room conditions, etc

13. 2. Accommodation Management
Implementation for tier 1 and tier 2
Implementation
using the 3
solutions for
accommodation:
TN Hosting,
Hosting Family
Programme,
Trainee house
Ensuring that all Ep has accommodation provided
Following the
standards of
accommodation set
nationally
Having planned
revenue stream for
trainee house
programme
(sponsorship,
fundraising, EP
contribution)
Note: using outgoing function (OGX) revenue
stream is not recommended!

14. Following the
standards of
accommodation set
nationally
2. Accommodation Management
Implementation
using the 1-2
solutions for
accommodation:
TN Hosting,
Hosting Family
Programme,
Trainee house
Ensuring that all Ep has accommodation provided
Implementation for tier 3 and tier 4
Start with hosting
programme
through AIESEC
members

15. 3. Pick Up Management
What?
LCs to have certain options for providing pick
up for EPs
Who?
Project team member who is responsible for EP
delivery
How?
1. Pick up schedule management
2. Partnership with transportation company
Pick Up
Management

16. 2. Accommodation Management
What are the key activities in pick up
management?
Individual
contribution
Pick up
scheduling
Partnership with
transportation
company

17. 2. Accommodation Management
What are the key activities in pick up
management?
Individual
contribution
Pick up
scheduling
What?
Managing pick up for interns during peak time
realisation based on schedule.
How?
• Have a clear information where is the pick
up point (based on standards, pick up has to
be on the first touch point of the EP in the
hosting entity)
• Have a clear information on when is the pick
up will be

18. 2. Accommodation Management
What are the key activities in pick up
management?
Individual
contribution
Partnership with
transportation
company
What?
Having agreement with TN to be part of
hosting programme for AIESEC Interns
How?
• Agreement of hosting to be part of the TN
contracts
• Follow the accommodation standards in
terms of capacity, room conditions, etc

19. 2. Pick Up Management
Implementation for tier 1 and tier 2
Ensuring that all Ep are picked up in their first touch point
Implementation
using the 2
solutions for pick
up: Pick up
scheduling and
partnership with
transportation
company
Set Right
expectation with EP
on Pick Delivery.
This should be part
of standard
communication
For safety reasons,
all transportation
mean has to be
based on a official
transport in the
hosting entity

20. 2. Pick Up Management
Implementation for tier 3 and tier 4
Ensuring that all Ep are picked up in their first touch point
Having pick up
scheduling planned
Set Right
expectation with EP
on Pick Delivery.
This should be part
of standard
communication
For safety reasons,
all transportation
mean has to be
based on a official
transport in the
hosting entity

21. Role of MC Sending Entity
Make sure LCs are
setting reasonable
accommodation
expectations in
their recruitment
Confirming and
aligning to entity
partner on
accommodation
expectations
Getting
confirmation and
complete
information on
pick up delivery by
hosting entity
about
transportation

22. Role of LC Sending Entity
setting reasonable
accommodation
expectations in
their recruitment
Aligning
information on
accommodation
expectations based
national entity
partnership
Getting
confirmation on
pick up delivery by
hosting entity and
complete
information about
transportation

23. Role of MC Hosting Entity
Establish
accommodati
on standards
Informing
accommodation
standards and pick
up management to
entity partners
during match
delivery timeline
Establishing
national pick up
delivery
management and
information
Track the
implementation of
accommodation
standards and pick
delivery
management

24. Role of LC Hosting Entity
Implementing
accommodati
on standards
Informing
accommodation
standards and pick
up management
delivery to entity
partners during
match delivery
timeline (LC)
Prepare and plan
pick up
management
delivery for EPs

25. Talent Capacity in Logistics Issue

26. HOW?
STEP 1:
Plan for Capacity
for Quality
STEP 2:
Structure, JD and
KPI in different LC
Volumes in iGIP
STEP 3:
Deliver education
and measure
progress

27. STEP 1: Plan for Capacity for Summer
Use the TM Planning tool to plan
iGCDP

28. STEP 1: Plan for Capacity for Summer
Here enter number
of interns/EPs one
member can deliver
Eg: 1 member – 3
EPs
iGCDP

29. STEP 1: Plan for Capacity for Summer
That number from slide 2
will multiply with Re goal
you enter for the quarter
so you know how many
members are needed for
delivery in each
programme
iGCDP

30. STEP 2: Create structures for quality delivery
Structures by
Volume of
Realizations the LC
does
Customize your
structures for the
fruit peak if needed

31. STEP 2:Structure of an iGCDP team to ensure quality with
quantity
REFER TO CAPACITY for Quality IMPLEMENTATION
– iGCDP PPT (For structures by LC Volume)

32. STEP 2: JD within the structure
JD of Delivery members in the team
During Raising period During Matching period During Realization
• Ensure clear and high
quality JD in a specific
issue segment and for a
specific national project
• Clear expectation setting
with NGO about role of
EP, salary etc.
• Visa Support (The key
issue is Eps want MORE
and ACCURATE
information about the
process and documents
related to visa)
• As soon as matches are
confirmed start working
on accommodation
• By now accommodation
should be confirmed and
ready
• Arrange for EP Pick up
and integration into the
LC and city
• Trainee Buddy assigned
for EP

33. iGCDP L&D

34. Principles
The right
message/content
Always message quality with growth or quality driving growth
Quality is embedded into all stages of exchange flow (not just
realized)
Balancing quality delivery in iGCDP and iGIP is important

35. CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE
Raising with the
right JD, EP
Profile and for
the right
countries
Focus LCs for iGCDP –
Customize by issue
LCVPs – knowledge
TLs and team members –
training of how to sell
Virtual trainings,
Weekly calls with focus LCs
VPs and TLs, conferences
MAY!!
If you want to do off peak
realizations then also in
July-Aug but only with the
off peak teams in specific
high volume LCs
How to use AND
measure NPS –
Link it to KPI of
delivery teams
For LCVPs and Team
Leaders of ALL LCs
Virtual channels, conferences,
LC Visits
May
Detractor issues
– how to
eliminate them,
who is involved,
what synergy is
needed, what
action steps to
take
Focus LCs for iCCDP, LCVP
iGCDP, LCVP TM
Virtual channels, LC Coaching
visits, conferences
May and June

36. CONTENT
PROFILE/TARGE
T
POSSIBLE CHANNELS POSSIBLE TIMELINE
Virtual preparation
of Eps before
realization
LCVP and Team
Leaders for iGCDP –
should be coordinated
by MC, LCVP TM
Virtual May, June and July
Effective AIESEC
support to EP for
anything to do with
logistics or JD/with
the company
LCVP iGCDP, TL iGCDP,
LCVP TM (to know
how to allocate
capacity)
Virtual and Physical June and July
Visa information and
support
LCVP iGCDP, LCVP
Finance
Virtual May-July
Managing high
volume iGCDP Quality
along with iGIP
growth in LCs
LCVP iGCDP, LCVP
iGIP, LCVP TM
Virtual and Physical
May-July (embed into
exchange process)
Balance GCDP GIP
quality through
structure, JD, KPI
LCVP TM, LCVP iGIP,
LCVP iGCDP
Virtual and Physical May-July