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Building Your Community Advocacy Program:
Lessons from the Culture of SAP Mentors
Mark Finnern SAP Chief Community Evangelist & Mentor Herder
© 2011 SAP AG. All rights reserved. 2
Entrepreneur and Author Seth Godin in his book Tribes
* Page 30 in Tribes. We need you to lead us.
are SAP’s Tribe
Most organizations spend their
time marketing to the crowd.
Smart organizations assemble
the tribe.*
© 2011 SAP AG. All rights reserved. 3
SAP Mentor Initiative
SAP Mentors are the top community
influencers of the SAP Ecosystem. Most
of the ~140 mentors work for customers
or partners of SAP. All of them are
hands-on experts of an SAP product or
service, as well as excellent champions
of community-driven projects.
More at: http://sapmentors.sap.com
© 2011 SAP AG. All rights reserved. 4
SAP Mentor Magic Example: OpenUI5
© 2011 SAP AG. All rights reserved. 5
OpenUI5 with a little help from the SAP Mentor Friends
© 2011 SAP AG. All rights reserved. 6
SAP Executive Michael Reh Announcing OpenUI5
@ SAP TechEd Bangalore 2013
© 2011 SAP AG. All rights reserved. 7
SAP Mentor Monday Webinar: UI5
© 2011 SAP AG. All rights reserved. 8
Lesson 1: Select Your Members Wisely
Community Nominates SAP Mentors
Nomination Process 2x per Year:
• March in time for Sapphire
• August for
SAP TechEd now SAP d-code
1. Community nominates Candidates [example]
2. Suggestions are collected and tallied
Extra weight for nominations from SAP Mentors
3. Final List is assembled using following criteria:
Candidate's Expertise, Solution/Regional Needs, Diversity
4. New SAP Mentors are announced publicly via blog post
and introduce themselves to the community via a public
SAP Mentor Monday Webinar [example]
© 2011 SAP AG. All rights reserved. 9
Lession 2: Create a Culture of Excellence
SAP Mentor Magic Foundation
Lead By Example
Passion
Constructive in Your Criticisms
No Culture of Entitlement
Inclusion
© 2011 SAP AG. All rights reserved. 10
SAP Mentors as Trusted Advisors
Closing Keynote SAP Mentor Panel at SAP Australia World Tour 2011
© 2011 SAP AG. All rights reserved. 11
Lesson 3: Create an Identity
© 2011 SAP AG. All rights reserved. 12
Mentors Jamming SAP’s Culture
#suithugger Campaign Sapphire / SAP TechEd Madrid
© 2011 SAP AG. All rights reserved. 13
Lesson 4: Fight Measurable KPIs
If you want to build a ship, don't
drum up people to collect wood
and don't assign them tasks and
work, but rather teach them to
long for the endless immensity of
the sea.
Antoine de Saint-Exupery
© 2011 SAP AG. All rights reserved. 14
What Would Marilyn Pratt Do? Flash Mob
mostly organized by SAP Mentors [video]
© 2011 SAP AG. All rights reserved. 15
Lession 5: Have a Graceful Exit
SAP Mentor Alumni
© 2011 SAP AG. All rights reserved. 16
We have just started!
Questions? More @ http://sapmentors.sap.com

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Building Your Community Advocacy Program: Lessons from the Culture of SAP Mentors

  • 1. Building Your Community Advocacy Program: Lessons from the Culture of SAP Mentors Mark Finnern SAP Chief Community Evangelist & Mentor Herder
  • 2. © 2011 SAP AG. All rights reserved. 2 Entrepreneur and Author Seth Godin in his book Tribes * Page 30 in Tribes. We need you to lead us. are SAP’s Tribe Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.*
  • 3. © 2011 SAP AG. All rights reserved. 3 SAP Mentor Initiative SAP Mentors are the top community influencers of the SAP Ecosystem. Most of the ~140 mentors work for customers or partners of SAP. All of them are hands-on experts of an SAP product or service, as well as excellent champions of community-driven projects. More at: http://sapmentors.sap.com
  • 4. © 2011 SAP AG. All rights reserved. 4 SAP Mentor Magic Example: OpenUI5
  • 5. © 2011 SAP AG. All rights reserved. 5 OpenUI5 with a little help from the SAP Mentor Friends
  • 6. © 2011 SAP AG. All rights reserved. 6 SAP Executive Michael Reh Announcing OpenUI5 @ SAP TechEd Bangalore 2013
  • 7. © 2011 SAP AG. All rights reserved. 7 SAP Mentor Monday Webinar: UI5
  • 8. © 2011 SAP AG. All rights reserved. 8 Lesson 1: Select Your Members Wisely Community Nominates SAP Mentors Nomination Process 2x per Year: • March in time for Sapphire • August for SAP TechEd now SAP d-code 1. Community nominates Candidates [example] 2. Suggestions are collected and tallied Extra weight for nominations from SAP Mentors 3. Final List is assembled using following criteria: Candidate's Expertise, Solution/Regional Needs, Diversity 4. New SAP Mentors are announced publicly via blog post and introduce themselves to the community via a public SAP Mentor Monday Webinar [example]
  • 9. © 2011 SAP AG. All rights reserved. 9 Lession 2: Create a Culture of Excellence SAP Mentor Magic Foundation Lead By Example Passion Constructive in Your Criticisms No Culture of Entitlement Inclusion
  • 10. © 2011 SAP AG. All rights reserved. 10 SAP Mentors as Trusted Advisors Closing Keynote SAP Mentor Panel at SAP Australia World Tour 2011
  • 11. © 2011 SAP AG. All rights reserved. 11 Lesson 3: Create an Identity
  • 12. © 2011 SAP AG. All rights reserved. 12 Mentors Jamming SAP’s Culture #suithugger Campaign Sapphire / SAP TechEd Madrid
  • 13. © 2011 SAP AG. All rights reserved. 13 Lesson 4: Fight Measurable KPIs If you want to build a ship, don't drum up people to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea. Antoine de Saint-Exupery
  • 14. © 2011 SAP AG. All rights reserved. 14 What Would Marilyn Pratt Do? Flash Mob mostly organized by SAP Mentors [video]
  • 15. © 2011 SAP AG. All rights reserved. 15 Lession 5: Have a Graceful Exit SAP Mentor Alumni
  • 16. © 2011 SAP AG. All rights reserved. 16 We have just started! Questions? More @ http://sapmentors.sap.com