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Organizational behaviour (Stress Management)

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Organizational behaviour (Stress Management)

  1. 1. STRESS A state of tension experienced by individuals facing extraordinary demands, constraints or opportunities. Eustress : the healthy, positive, constructive outcome of stressful events and stress response. Distress : the degree of physiological, physiological and behavioral deviation from healthy functioning.
  2. 2. 1.Environment Factors 2.Organizational Factors Source of STRESS STRESS 3.Individual Factors
  3. 3. • Economic Uncertainties  Changes in the business cycle  Economic downturn causes employees to worry about their job security. • TECNOLOGICAL UNCERTAINTIES • POLITICAL UNCERTAINLY  INCREASE THE RISK OF HAVING UNSAFE  AFFECTED BY ILLEGAL DEMOSTRATION NEW INNOVATION CAN MAKE AN EMPLOYEE  SKILL AND EXPERIENCE BECOME OBSOLETE – SHORT TIME  CAUSE STRESS
  4. 4. 2. ROLE DEMAND 1. TASK DEMANDS RELATED TO A PERSON JOB.  WORKING CONDITION & PHYSICAL LAYOUT  CAN PUT PRESSURE ON EMPLOYEE RELATES TO PRESSURE PLACED ON A PERSON.     ROLE CONFLICTS ROLE OVERLOAD ROLE AMBIGUITY PERSON-ROLE CONFLICT
  5. 5. 3. INTERPERSONAL DEMAND  PRESSURE CREATED BY OTHER EMPLOYEE  BAD RELATIONSHIP  LACK OF SOCIAL SUPPORT 5. PHYSICAL SETTINGS     BEING BOTHERED BY : NOISE LACK OF PRIVACY POLLUTION UNPLEASANT WORKING CONDITION 4. ORGANIZATIONAL STRUCTURE  THE LEVEL OF DEFFERENTIATION IN THE ORGANIZATION  THE DEGREE OF RULES AND REGULATIONS – WHERE DECISION ARE MADE.  EXCESSIVE RULES AND LACK OF PARTICIPATIONS IN DECISION
  6. 6. ECONOMIC PROBLEM FAMILY PROBLEM PERSONALITY
  7. 7. TYPE A  A chronic sense of urgency.  A excessive competitive drive.  (6) Characteristics: - Always moving - Impatient - Strive to do more things - Unable to appreciate leisure time. - Success is measured in terms of how much of everything they acquire. - Easily aroused when feel that self-esteem is threatened- in dealing with challenging tasks.
  8. 8. TYPE B  Desire to do more than one task but at his own pace.  Participate actively – take it professionally.  (4) Characteristics: - Never suffer from a sense of urgency. - Does not discuss either their achievements - Play for fun and relaxation - Can relax without guilt.
  9. 9. High Performance Construcrive Destructive Moderate Low Low Stress High
  10. 10. STRESS PHYSIOLOGICAL SYMTOMS • Causes reduction in human immune system • Strokes and heart attacks are consequences of stress PSYCOLOGICAL SYMTOMS • • • • JOB DISSATISFACTION MOODIESS DEPRESSION LOWER ORGANIZATONAL COMMITMENT BEHAVIOURAL SYMTOMS • JOB PERFORMANCE FALL • HIGHER LEVEL OF ABSENTEEISM • HIGHER TURNOVER OF EMPLOYEE
  11. 11. Time Management Physical Exercise Relaxation Techniques • Effective way in • Daily list of activities • Important and urgency • Scheduling dealing with stress • Help to increase heart capacity • Mental diversion from work pressure • Help a person to feel physically relaxed • Achieve through prayer, zikir Social Support • Supervisor, family members • Higher selfesteem and confidence • Emotional support from others
  12. 12. Selection and Placement Goal Setting Organizational Communication Job Redesign Wellness Program

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