1. Pioneering
Efficient Utilization of Resources

2. BPO is a Collection of Techniques for
 Improving Throughput,
 Balancing Business Loads,
 Reducing Operations’ Costs,
 Eliminating Wastes.
Efficient Utilization of Resources.
Dr. Farhad Heidari

3. BPO involves
 Detailed Recognition & Recording of Processes,
 Establishment of Appropriate Metrics,
 Establishment of Goals & Visions,
 Optimization of Processes,
 Elimination of Redundant Processes,
 Deployment of new Processes,
 Stabilization of Total System,
 Change Management.
Dr. Farhad Heidari

4. Detailed
Waste New Process
Business Process
Elimination Deployment
Analysis
Vision &
Process Change
Goals
Optimization Management
Creation
Dr. Farhad Heidari

5.  SustainableBPO will At the time of
Financial Crisis
 Improve Throughput
Creating Larger
Companies
Abandon
 Balance Business Loads,
Financial Crisis.
Projects
 Reduce Operations’ Costs
Their Absence
Or Put on hold
Pulls down the
their key
Corporations
 Eliminates Wastes.
Projects
Output,
Many Talented
Or they Reduce
Employees are
their Staff.
Lost
Dr. Farhad Heidari

6. Outsourcing BPO
BPO Courses
Our Specialists can be
Our specialized BPO
Outsourced to:
Courses are specifically
• Improve (create) efficiency,
tailored to raise Awareness
• Eliminate wastes,
& Efficiency amongst your
• Create optimized Business Process
Models. staff.
Dr. Farhad Heidari

7.  STARBUCKS COFFEE
 PHOENIX
◦ (the 3rd largest pharmaceutical distribution
company in the world),
 CEVA
◦ (one of the world’s leading logistics companies)
 Ministry of Defense (United Kingdom)
 Ministry of Health (Kingdom of Bahrain).
 Many more. http://www.csfd.co.uk/our_clients.asp
Dr. Farhad Heidari

8. Business Analysts
Executives
Managers
HR Executives
BPO Courses
aiming at Directors
Financial Managers
Financial Executives
Etc.
Dr. Farhad Heidari

9. Process Recognition
Process Design
Process Modeling
Enterprise Architecture Modeling
Streamlining and Re-Engineering
Requirements Gathering and Analysis
Application Integration
Monitoring and Process Analysis
Change Management
Dr. Farhad Heidari

10. Course 1 Course 2
Business Process Optimization Applied Business Process
(20 hours) Optimization
•To familiarise the participants of the (20 hours)
basic concepts and techniques of •Detailed familiarization with process
Business Process Optimization (BPO) modelling, process optimization
and Business Process Management techniques and change management
(BPM) and how this can help an procedures.
organization to maximise its
operational potential.
Dr. Farhad Heidari

11. Course 3
Using a Quality Management System
as a Framework to affect BPO
(20 Hours)
• To teach the students what a Quality
Management System (QMS) is, why it should be
adopted in a company and how this can
become the framework for affecting Business
Process Optimization throughout the entire
business.
Dr. Farhad Heidari

12.  Whether you would like to Outsource your BPO
tasks through us or
 You would like to enhance your BPO Capacity
building through our Courses
 Business Process Optimization is a NECESSITY and
is no more an option.
Dr. Farhad Heidari

13. For Enquiries, Please contact:
•Dr. Farhad Heidari
• T: +(973) 39443518
• farhad@neovartis.com
• Chief Business Development Officer (Neovartis)
• Middle East Director (CSfD) (United Kingdom)
• http://www.neovartis.com
Dr. Farhad Heidari