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Reperes implicit tests - gb - sept 2012


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Reperes implicit tests - gb - sept 2012

  1. 1. Implicit tests Measuring impact beyond declared responses François Abiven (Repères) CEO Gaël Allain (Mémoire & Marketing) Doctor in cognitive psychology
  2. 2. 2 1. The consumer: a complex study subject 2. The theory behind implicit tests 3. Case study : Packaging & values
  3. 3. 3 1. The consumer: a complex study subject
  4. 4. 4 “The trouble with market research is that people don’t think how they feel, they don’t say what they think and they don’t do what they say” David Ogilvy
  5. 5. 5 of brain activity is below the threshold of consciousness Over of what we “know” was learned implicitly (unconsciously)
  6. 6. It is essential to take emotions 6 into account The majority of our decisions and thoughts are a combination of emotion and reason
  7. 7. But emotions are difficult to 7 measure! Being capable of measuring: • Subtle (low intensity) emotions • Unconscious (hidden) emotions • Mixed (simultaneous) emotions
  8. 8. An enriched toolkit 8 EEG Skin IRM Neurofocus’ Mynd conductance (Affectiva’s Q sensor) Eyetracker (Tobii) Facial Coding Implicit Association Test (Paul Ekman’s FACS) (Harvard’s implicit project)
  9. 9. Measuring emotions at 9 REPERES Projective The analysis of Implicit tests qualitative non-verbal research among communication a large number in conjunction with of people What are the What happens What is the impact emotional bonds before I express an of a stimulus between a brand opinion? beyond what and consumers? consumers say?
  10. 10. 10 2. The theory behind implicit tests
  11. 11. 11 What is perception?
  12. 12. Perception: a complex mechanism… 12 What do you perceive here? How did you recognize it was a shoe? The recognition of an object (sometimes in 20 milliseconds) whatever its position is possible because perception automatically draws on knowledge already stored in our memory. There is therefore a dual mechanism at work: extraction of perceptual information from the environment and implicit retrieval of information stored in our memory.
  13. 13. Perception: a matter of sense… 13 …and individuals The conclusion we arrive at will differ according to the information we retrieve from our memory! Recognition of an object is therefore very heavily influenced by the first pieces of information we retrieve from our memory, which tend to be the most frequent, recent… and/or (emotionally) striking ones!
  14. 14. Perception: a matter of sense… 14 …and available resources The whole recognition process is conditioned by the availability of our resources! Yet in a “modern” environment we no longer have the resources needed to process all the information that is constantly bombarding our brain. The brain therefore makes an (attentional) selection of the information and only part of it is truly analysed.
  15. 15. Perception process: a mechanism that is... 15 Perceptions of the outside world …highly subjective! …and largely unconscious! System 1 System 2 Quick Slow Automatic Conscious Unconscious Requires effort The emotional field The field of rationalisation
  16. 16. 16 Against this background, how can we evaluate perceived brand image?
  17. 17. Traditional (declaration-based) questionnaires give 17 access to a part of perception Questionnaire ! A certain number of well known biases exist… - Social desirability - Post-rationalisation - Checked responses  Declared responses are not always predictive of behaviour Info accessible to the consciousness of the people interviewed
  18. 18. The challenge… 18 To complete “traditional” measures with a non declarative measure For a fuller and more reliable assessment Questionnaire Non declarative measure Info accessible to the consciousness For accessing the unconscious of the people interviewed
  19. 19. How? 19 Look for the values automatically associated with a product Principle:  Measure reaction time  Distract attention
  20. 20. Principle of implicit tests (example of priming) 20 Method: A test comprising a succession of sequences! Focus point Stimulus Response time measured Dog Target Cat Lexical decision task Is it a real word from the French language?
  21. 21. Principle of implicit tests (example of priming) 21 Focus point Focus point Stimulus Stimulus Target Target Pasta Car Fast “word” response Slower “word” response Focus point Stimulus Target “Pseudo-word” response – distraction sequence
  22. 22. Principle of the test carried out 22 Implicit test  To reveal the values conveyed unconsciously Overall analysis  Full diagnosis of the brand values perceived by consumers Explicit test  To evaluate the inferred brand image, from a more rational point of view
  23. 23. 23 3. Case study Packaging & values
  24. 24. 24 A brand wishes to develop new packs that will effectively convey certain key values of Background their brand.  Preliminary in-depth qualitative research to identify the words used by consumers to express the values of the brand  5 packaging routes have been developed  The aim is to evaluate the impact of each pack as regards its capacity to convey the different values of the brand
  25. 25. 25  An implicit association test combined with traditional explicit questioning Protocol  Hall test  In Paris, Lyon, Marseille, Montpellier, Metz, Bordeaux and Nantes from 16 to 25 May 2011  On-street recruitment and in-hall interviews  Self-completion CAWI  120 female consumers of the product category
  26. 26. 26 20 minute questionnaire:  Screener: eligibility questions Interviews  Implicit questionnaire  Test of 6 stimuli (packs) and 5 target words (brand values)  Explicit questionnaire  For each pack, evaluation of the target words on an agreement scale  Brand image inferred by the packs on a dozen items (CATA)
  27. 27. 27 Declared results
  28. 28. Purchase intent 28 Pack 2 Pack 4 Pack 5 Pack 1 Pack 3 CURRENT Positive purchase intent 74% 76% 80% 79% 78% 85% +  The current pack stands out in terms of positive PI The other packs are at parity
  29. 29. Comprehension of the packs and inferred image 29 Pack 2 Pack 4 Pack 5 Pack 1 Pack 3 CURRENT Credible pack QUALITY Clear, easy to Easy to understand understand pack pack TRUST PROXIMITY -- TRUST QUALITY -- PROXIMITY Pack is difficult to understand -- LOYALTY -- ADDED No particular outstanding points in VALUE Does not terms of inferred brand image match -- QUALITY expectations
  30. 30. 30 Implicit results
  31. 31. How can we analyse the results? 31 Pack TRUST 5 Pack 3 LOYALTY CURR PROXIMITY Pack ENT 4 Pack ADDED 2 VALUE Pack 1 QUALITY Measure the PACK – WORD response time  Variance analysis
  32. 32. Current pack performances 32 Reminder of the explicit results CURRENT Trust Proximity 85% PI + Current Credible pack pack TRUST PROXIMITY Loyalty Quality QUALITY Strength of the Added association value  Confirms the good explicit results
  33. 33. Pack_3 performances 33 Reminder of the explicit results Pack 3 Trust No particular Proximity outstanding Current points in terms of pack brand image Quality Loyalty Added value  A very impactful pack, whereas in the explicit results it was rather “lifeless”
  34. 34. Pack_1 performances 34 Reminder of the Trust explicit results Proximity Pack 1 No particular outstanding points in Current terms of pack brand image Régule Quality Added Loyalty value  The pack struggles to convey the brand values effectively
  35. 35. 35 Action: cross the implicit data with the explicit data
  36. 36. Summary of pack performances 36 Overall Implicit score for the pack association ++ Score = 3 Score = 5 Score = 6 In line with the average Score = 2 Score = 4 Score = 5 -- Score = 1 Score = 2 Score = 3 Explicit association -- In line with the average ++
  37. 37. Summary of pack performances 37 Implicit association Less explicit activation  No ++  Work on an explicit (long- reworking needed term) message In line with Less implicit the average activation  Work on “scripting the  Pack that brand values” requires an -- in-depth Explicit reworking association -- In line with the average ++
  38. 38. Summary: current pack 38 Implicit association Score = 25 TRUST CURRE ++ PROXIMITY NT ADDED VALUE In line with QUALITY the average LOYALTY -- Explicit association -- In line with the average ++
  39. 39. Summary: pack 3 39 Implicit association Score = 23 QUALITY Pack 3 ++ TRUST PROXIMITY ADDED VALUE In line with the average LOYALTY -- Explicit association -- In line with the average ++
  40. 40. Summary: pack 1 40 Implicit association Score = 14 Pack 1 ++ ADDED VALUE In line with the average QUALITY LOYALTY -- TRUST Explicit PROXIMITY association -- In line with the average ++
  41. 41. 41 Benefits of the method
  42. 42. 42 Benefits • Innovatory results: • A complementary evaluation method to traditional tests that is well suited to FMCG • Precise reworking recommendations for excellence as regards pack execution
  43. 43. 43 Benefits • A new dimension of the consumer that it is possible to quantify • A reliable measure already proven in the field of cognitive psychology • A simple measure to implement
  44. 44. 44 Thank you for your attention!