Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” The above definition of Emotional Intelligence (EI) and its application to the Emotional Quotient Inventory (EQ-i 2.0) reflects one’s overall well-being and ability to succeed at work, in career, and in social and personal life. Emotional Intelligence at Work and Emotional Intelligence for Leadership are key indicators of high performance in the workplace.

1. Introduction to
Emotional Intelligence
&
2.0
EQ-i Assessment Tool

2. What is Emotional Intelligence?
A set of emotional and social skills
that collectively establish how well we
Perceive and
express
ourselves
Develop and
Maintain
Social
Relationships
Use Emotions
to Make Proper
Choices &
Decisions
Cope with
Challenges
Emotional Intelligence
is a predictor of success in life and work

3. What is the EQ-i2.0?
Assess
EQ-i2.0 is an assessment tool that can accurately assess
your emotional and social strengths and blind spots  Take
the assessment in less than 20 minutes
Predict
Perform
EQ-i2.0 is a predictable way to measure current level of
emotional and social functioning  Receive detailed
feedback on your results
EQ-i2.0 is a vehicle for developing emotional effectiveness in
order to improve functional and social performance  Develop a
customized action plan in order to ensure you are focusing on the
right development needs

4. How Accurate is EQ-i2.0?
Research
-based
Great amount of rigor went into the research and
development of the tool
Compared
to Norm
Group
4,000 people took the assessment in order to
ensure results are accurate: you are compared to
your norm group
Checks
&
Balances
Checks and balances are built into the tool to
ensure the most accurate results

5. The EQ-i2.0 Model

6. What Does EQ-i2.0 Measure?
The EQ-i2.0 measures five distinct aspects of
emotional and social functioning:
Selfunderstanding
Perception your emotions
cope with
challenges
Stress
Management
use emotions to
Decision
make better Making
decisions
SelfExpression
Interpersonal
expressing
your emotions
develop and maintain
relationships

7. Self-Perception
SelfPerception
Consists of the following:
Self-Regard
Is respecting oneself while understanding and accepting one’s
strengths and weaknesses  feelings of inner strength and selfconfidence.
SelfActualization
Is the willingness to persistently try to improve oneself and
engage in the pursuit of personally relevant and meaningful
objectives that lead to a rich and enjoyable life.
Emotional SelfAwareness
Includes recognizing and understanding one’s own emotions. This
includes the ability to differentiate between one’s own emotions
while understanding the cause of these emotions and the impact
they have on the thoughts and actions of oneself and others.

8. Self-Expression
SelfExpression
Consists of the following:
Emotional
Expression
Is openly expressing one's feelings verbally and non-verbally.
Assertiveness
Involves communicating feelings, beliefs and thoughts
openly, and defending personal rights and values in a socially
acceptable, non-offensive, and non-destructive manner.
Independence
Is the ability to be self-directed and free from emotional
dependency on others. Decision-making, planning, and daily tasks
are completed autonomously.

9. Interpersonal
Interpersonal Consists of the following:
Interpersonal
Relationships
Empathy
Social
Responsibility
Refers to the skill of developing and maintaining mutually
satisfying relationships that are characterized by trust and
compassion.
Is recognizing, understanding, and appreciating how other people
feel. Empathy involves being able to articulate your
understanding of another's perspective and behaving in a way
that respects others' feelings.
Is willingly contributing to society, to one's social groups, and
generally to the welfare of others. Social Responsibility involves
acting responsibly, having social consciousness, and showing
concern for the greater community.

10. Decision-Making
DecisionMaking
Consists of the following:
Problem
Solving
Reality Testing
Impulse
Control
Is the ability to find solutions to problems in situations where
emotions are involved. Problem solving includes the ability to
understand how emotions impact decision making.
Is the capacity to remain objective by seeing things as they really
are. This capacity involves recognizing when emotions or
personal bias can cause one to be less objective.
Is the ability to resist or delay an impulse, drive or temptation to
act and involves avoiding rash behaviors and decision making.

11. Stress Management
Stress
Consists of the following:
Management
Flexibility
Is adapting emotions, thoughts and behaviors to
unfamiliar, unpredictable, and dynamic circumstances or ideas.
Stress
Tolerance
Involves coping with stressful or difficult situations and believing
that one can manage or influence situations in a positive manner.
Optimism
Is an indicator of one's positive attitude and outlook on life. It
involves remaining hopeful and resilient, despite occasional
setbacks.

12. Happiness
Feeling
satisfied, en
joying life
Happiness is an
indicator of overall
well-being
• Happiness is not indicated in overall EQ-i2.0 results
• Happiness state impacts overall EQ-i2.0, closely linked to:
–
–
–
–
Self-Regard
Optimism
Interpersonal Relationships
Self-Actualization

13. Results of EQ-i2.0
You get an
overall EQi2.0 result
individual results for each of the 15
components (5 aspects x 3 subscales in each)
+
feedback on what they mean
Your report includes:
• impact of each component on your work and social functioning
• strategies to further develop your emotional intelligence
• development plan template to help you make your commitment real.

14. Why is EI Important?
1. EI is not the sole predictor of your performance
and the potential to grow, BUT research has
established that EI is a key indicator of how well
an individual is likely to function at work and in
life.
2. Unlike IQ (Cognitive Intelligence) that is fixed, EI
can be developed by taking proactive action to
sharpen key emotional and social skills required
for specific jobs.

15. Applying EQ-i2.0
There are many ways the EQ-i2.0 can be used:
• Self-Awareness & Self-Development
• TRAINING and DEVELOPMENT of Employees
• SELECTION of Staff with appropriate competencies
• Development of LEADERS
• Succession Planning  SELECTION of future leaders
• Executive Coaching
• Team Effectiveness

16. Return On Investment
Statistics and research have established
that you can get clear ROI from EQ-I:
• Higher sales and profits
• Increased performance
• Improved customer satisfaction
• Decreased attrition rates
• Reduction in training costs
Several Case Studies show evidence of ROI

17. Case Studies & EQ-i2.0 Tests
Go to: http://EIAcademy.ca
For
Case Studies demonstrating ROI
EQ-I
2.0
Tests & Reports Samples