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The Airport IT Trends Survey 2007

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Background <ul><li>The first Airport IT Trends Survey was launched in 2004 </li></ul><ul><li>Airline Business and SITA have collaborated for over 7 years on the Airline IT Trends Survey which serves as the industry benchmark </li></ul><ul><li>Cross-referencing the two surveys provides a detailed insight into the current shape of IT in a challenging air transport environment </li></ul><ul><li>The survey aims to set out key industry benchmarks in the areas of: </li></ul><ul><ul><li>Management/strategic issues </li></ul></ul><ul><ul><li>Outsourcing </li></ul></ul><ul><ul><li>Technology trends </li></ul></ul><ul><ul><li>Security and Related Trends </li></ul></ul>

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Survey response <ul><li>This year’s survey results are based on responses from 79 respondents representing: </li></ul><ul><ul><li>Over 191 airports </li></ul></ul><ul><ul><li>48% of the revenues of the Top 100 airports </li></ul></ul><ul><ul><li>66% of the passenger traffic amongst the Top 100 (52% of the Top 200).* *Source: Airline Business - Airports Financial & Traffic Ranking 2004/05 </li></ul></ul><ul><li>Regional breakdown: 2007 2006 </li></ul><ul><ul><li>North America 33% 40% </li></ul></ul><ul><ul><li>Europe 35% 29% </li></ul></ul><ul><ul><li>Asia-Pacific 11% 16% </li></ul></ul><ul><ul><li>Middle-East and Africa 10% 8% </li></ul></ul><ul><ul><li>Central & Latin America 10% 7% </li></ul></ul>

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IT & Telecommunications as a % of total revenue (Base: All respondents answering – REVENUE WEIGHTED) 3.23% 2007 4.38% 2006 4.12% 2004 4.64% 2005 Weighted

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Duration of IT strategy (Base: All respondents answering – UNWEIGHTED) Averages Unweighted: 2007 = 3.81 years 2006 = 4.10 years 2005 = 4.60 years 2004 = 3.86 years

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Division of IT & Telecommunications spend (Base: Those respondents answering – REVENUE WEIGHTED) * Source – Airline IT Trends Survey 2007 55% Operational 45% Capital spend 2006

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IT investment priorities in 2007 – Customer Drivers (Base: Those respondents answering – UNWEIGHTED)

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Implementing IT projects – baggage processing (Base: Those respondents answering – UNWEIGHTED)

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IT investment priorities in 2007 – Business Drivers (Base: Those respondents answering – UNWEIGHTED)

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Implementing IT projects – passenger processing & service (Base: Those respondents answering – UNWEIGHTED)

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Implementing IT projects – management & IT infrastructure (Base: Those respondents answering – UNWEIGHTED)

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Implementing IT projects – airport operations (Base: Those respondents answering – UNWEIGHTED)

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Use of Radio Frequency Identification tags (RFID) – Baggage (Base: Those respondents answering – UNWEIGHTED) AVERAGE : 2007 : 3.65 years 2006 : 3.03 years

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Use of biometric identification – Employee access control (Base: Those respondents answering – UNWEIGHTED) AVERAGE : 2007 : 2.79 years 2006 : 2.33 years 2005 : 2.13 years

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The Airport IT Trends Survey 2007 For further information: www.airlinebusiness.com www.aci.aero www.sita.aero