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New Ways of Working
                                    -----
                          Virtual Worlds




   RobinTeigland
Karinda Rhode in SL
Stockholm School of Economics
www.robinteigland.com
nordicworlds.net
Today’s schedule


        Time    Event
 9:00 - 9:15    Welcome
 9:15 - 10:00   Tour of SSE Island and Redgrave
10:00 - 10:15   Break
10:15 - 11:00   Presentation and Discussion
 International, multidisciplinary team
    −   Denmark, Finland, Iceland, Norway, Sweden, USA
    −   Academia, Industry, Public Sector
 Objectives
    −   To explore how entrepreneurs and SMEs can use VWs
        to improve competitiveness
    −   To create a Virtual Center for VW Entrepreneurship &
        Innovation
 March 2010 to February 2012
   www.nordicworlds.net
In
         Nordic
Expats   Region




                  Strong
                  Nordic
                  Activity
Today’s schedule


        Time    Event
 9:00 - 9:15    Welcome
 9:15 - 10:00   Tour of SSE Island and Redgrave
10:00 - 10:15   Break
10:15 - 11:00   Presentation and Discussion
Today’s schedule
        Time    Event
 9:00 - 9:15    Welcome
 9:15 - 10:00   Tour of SSE Island and Redgrave
                Click on…
                • Search ->
                • Places ->
                • Redgrave HD Skins ->
                • Teleport ->
                http://slurl.com/secondlife/REDGRAVE%20Ski
                ns%20Fashion/96/207/21


10:00 - 10:15   Break
10:15 - 11:00   Presentation and Discussion
Today’s schedule


        Time    Event
 9:00 - 9:15    Welcome
 9:15 - 10:00   Tour of SSE Island and Redgrave
10:00 - 10:15   Break
10:15 - 11:00   Presentation and Discussion
But it is only a matter of time….




O’Driscoll 2009
How many
usually think of
virtual worlds…
Building skills in virtual environments

                My CV
      •Leading a virtual team of 30
    individuals from across the globe
  •Creating and successfully executing
        strategies under pressure
    •Managing cross-cultural conflict
  without face-to-face communication
“Clearly, if social activity migrates to
 synthetic worlds, economic activity
        will go there as well.”
             Castronova, 2006
US$ 635,000 for a virtual asteroid!




•US$ 500,000 profit in 5 years
   by Jon “Neverdie” Jacobs
 •Entropia Universe with GDP
        >US$ 440 mln
                       http://blogs.forbes.com/oliverchiang/2010/11/13/meet-the-man-who-
                       just-made-a-cool-half-million-from-the-sale-of-virtual-property/
Open source VW platforms growing




                          OurBricks
OSGrid – Example of Grid Userbase




                          Courtesy of Nebadon Izumi
Virtual Worlds on Demand




                           www.kitely.com
Easy to….

 Set up your own virtual world with own web
  presence (each world has World Page with own
  URL and sharing buttons)
 Manage who can access each world via Facebook
  integration (LinkedIn, Twitter, and other login
  options are coming) and track this
 Run multiple worlds so can host hundreds of
  simultaneous events while still paying just $0.20
  per user per hour
 Finance since charged by minute so actual visitor
  costs for partial hours are lower

      http://getsatisfaction.com/kitely/topics/how_to_change_default_viwer_on_a_mac#reply_5484936
VWs exiting “Gartner hype cycle” trough

                                                           >1 bln
                                                   Virtual users
                   May 2006

                                                   worlds
                                                   today
                                       July 2007




http://www.gartner.com/it/page.jsp?id=1447613
A spectrum of business virtuality




                 Virtuality

 Fully real                    Fully virtual
 NO activities                 ALL activities
conducted in-                  conducted in-
    world                         world
A spectrum of business virtuality




                 Virtuality

 Fully real                    Fully virtual
 NO activities                 ALL activities
conducted in-                  conducted in-
    world                         world
Virtual collaboration
           Merck’s Global R&D


                                                   NVWN Monthly Project Meeting




Welch et al 2010        http://bit.ly/sNyKb5




                                                 ProViWo: Professional Collaboration and
                                                      Productivity in Virtual Worlds,
                                                       http://vmwork.net/proviwo/

                                               https://blogs.aalto.fi/allthingsvirtual/files/2011/0
                                                          6/Benchmark_Report1.pdf.
HP rolls out virtual banking
     with Avaya’s Web.alive




http://www.hypergridbusiness.com/2011/04/hp-rolls-out-virtual-banking-with-avayas-web-alive/
VWs as tool for training….




Learning virtual
 teaming skills

                    http://www.youtube.com/watch?v=uQa6vyG8Dkg
…and simulation
…and co-creation




                                     24




Kohler, Teigland, Giovacchini 2010
Exploring VW affordances




                       Teigland et al 2010
A spectrum of business virtuality




                 Virtuality

 Fully real                    Fully virtual
 NO activities                 ALL activities
conducted in-                  conducted in-
    world                         world
Lifestyle               Beauty
      Magazine                Pageant


                  BOSL
 Model                            Shopping
 Agency
                  & CO              Mall




Modelling
                                  Auditorium
Academy


                  Web Radio




                                               Lindqvist 2011
Event                 DJs
                                   builders
                                                                         MODELLING
                                              MODELLING
              Photo                                                       SCHOOLS
              studio
                                               AGENCIES
              makers
                                   Photo-
  Modelling                       graphers
                                                                 Top
  furniture                                                     models


                                                                                MAGAZINES
                                                    Virtual
                   Poses and
                   animations


                                                    fashion
                                                   ecosystem
                                  Clothes/
Furniture                          shoes Accessories
                                                                                     Skins
                                                                  Hair                Body
                        Shop
                       builders                                                      shapes

                                                   Viachka, Giovacchini, Teigland, Lindqvist 2011
But few firms span the RL/VW boundary




                 Virtuality

 Fully real                   Fully virtual
 NO activities                ALL activities
conducted in-                 conducted in-
    world                        world
Charities bridging RL/VW boundary

     Members                       Core team




     Meetings




                                               $$

            Teigland, JVWR, 2010
Today’s challenges
 I’m “afraid” of the technology.
 Isn’t a webconference better?
 It’s just a game.

 Who’s behind that avatar?
 Here today, gone tomorrow….

 You’re only as good as your technology.
 The technology isn’t stable.
 I can’t read their body language.
 ….
Moving into the Experience Economy




                     Pine Jr. & Gilmore 1998, 1999; DiGangi 2010
- Greater purchase intent
State of flow
                - Positive brand attitudes

                                Hooker et al 2010
970 mln VW accounts under age 16




              http://www.slideshare.net/nicmitham/kzero-universe-q2-2011
My 10 year old cousin is addicted to Stardoll
and does not see why I like Facebook since I
 can only read what other people send me.
For her it is just natural for all her friends to
  be moving around the Stardoll website.
   - Masters student at
   Stockholm School of
        Economics

As soon as the Facebook generation wakes up
 and embraces virtual reality, we are going to
see a giant wave of virtual world millionaires.
                       -Jon “Neverdie” Jacobs
Tomorrow’s international entrepreneurs?
From the mobility of goods
to the mobility of financial capital to …




       ...the “mobility” of labor?
“We ain’t seen nothin’ yet!”

                                              Karinda Rhode
  Photo: Lindholm, Metro
                                            aka Robin Teigland
                                          robin.teigland@hhs.se
Photo:
Nordenskiöld


                                       www.knowledgenetworking.org
                                       www.slideshare.net/eteigland
                                          www.nordicworlds.net
                                              RobinTeigland
                              Photo:
                           Lindqvist

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New Ways of Working -

  • 1. New Ways of Working ----- Virtual Worlds RobinTeigland Karinda Rhode in SL Stockholm School of Economics www.robinteigland.com nordicworlds.net
  • 2. Today’s schedule Time Event 9:00 - 9:15 Welcome 9:15 - 10:00 Tour of SSE Island and Redgrave 10:00 - 10:15 Break 10:15 - 11:00 Presentation and Discussion
  • 3.  International, multidisciplinary team − Denmark, Finland, Iceland, Norway, Sweden, USA − Academia, Industry, Public Sector  Objectives − To explore how entrepreneurs and SMEs can use VWs to improve competitiveness − To create a Virtual Center for VW Entrepreneurship & Innovation  March 2010 to February 2012  www.nordicworlds.net
  • 4. In Nordic Expats Region Strong Nordic Activity
  • 5. Today’s schedule Time Event 9:00 - 9:15 Welcome 9:15 - 10:00 Tour of SSE Island and Redgrave 10:00 - 10:15 Break 10:15 - 11:00 Presentation and Discussion
  • 6. Today’s schedule Time Event 9:00 - 9:15 Welcome 9:15 - 10:00 Tour of SSE Island and Redgrave Click on… • Search -> • Places -> • Redgrave HD Skins -> • Teleport -> http://slurl.com/secondlife/REDGRAVE%20Ski ns%20Fashion/96/207/21 10:00 - 10:15 Break 10:15 - 11:00 Presentation and Discussion
  • 7. Today’s schedule Time Event 9:00 - 9:15 Welcome 9:15 - 10:00 Tour of SSE Island and Redgrave 10:00 - 10:15 Break 10:15 - 11:00 Presentation and Discussion
  • 8. But it is only a matter of time…. O’Driscoll 2009
  • 9. How many usually think of virtual worlds…
  • 10. Building skills in virtual environments My CV •Leading a virtual team of 30 individuals from across the globe •Creating and successfully executing strategies under pressure •Managing cross-cultural conflict without face-to-face communication
  • 11. “Clearly, if social activity migrates to synthetic worlds, economic activity will go there as well.” Castronova, 2006
  • 12. US$ 635,000 for a virtual asteroid! •US$ 500,000 profit in 5 years by Jon “Neverdie” Jacobs •Entropia Universe with GDP >US$ 440 mln http://blogs.forbes.com/oliverchiang/2010/11/13/meet-the-man-who- just-made-a-cool-half-million-from-the-sale-of-virtual-property/
  • 13. Open source VW platforms growing OurBricks
  • 14. OSGrid – Example of Grid Userbase Courtesy of Nebadon Izumi
  • 15. Virtual Worlds on Demand www.kitely.com
  • 16. Easy to….  Set up your own virtual world with own web presence (each world has World Page with own URL and sharing buttons)  Manage who can access each world via Facebook integration (LinkedIn, Twitter, and other login options are coming) and track this  Run multiple worlds so can host hundreds of simultaneous events while still paying just $0.20 per user per hour  Finance since charged by minute so actual visitor costs for partial hours are lower http://getsatisfaction.com/kitely/topics/how_to_change_default_viwer_on_a_mac#reply_5484936
  • 17. VWs exiting “Gartner hype cycle” trough >1 bln Virtual users May 2006 worlds today July 2007 http://www.gartner.com/it/page.jsp?id=1447613
  • 18. A spectrum of business virtuality Virtuality Fully real Fully virtual NO activities ALL activities conducted in- conducted in- world world
  • 19. A spectrum of business virtuality Virtuality Fully real Fully virtual NO activities ALL activities conducted in- conducted in- world world
  • 20. Virtual collaboration Merck’s Global R&D NVWN Monthly Project Meeting Welch et al 2010 http://bit.ly/sNyKb5 ProViWo: Professional Collaboration and Productivity in Virtual Worlds, http://vmwork.net/proviwo/ https://blogs.aalto.fi/allthingsvirtual/files/2011/0 6/Benchmark_Report1.pdf.
  • 21. HP rolls out virtual banking with Avaya’s Web.alive http://www.hypergridbusiness.com/2011/04/hp-rolls-out-virtual-banking-with-avayas-web-alive/
  • 22. VWs as tool for training…. Learning virtual teaming skills http://www.youtube.com/watch?v=uQa6vyG8Dkg
  • 24. …and co-creation 24 Kohler, Teigland, Giovacchini 2010
  • 25. Exploring VW affordances Teigland et al 2010
  • 26. A spectrum of business virtuality Virtuality Fully real Fully virtual NO activities ALL activities conducted in- conducted in- world world
  • 27.
  • 28. Lifestyle Beauty Magazine Pageant BOSL Model Shopping Agency & CO Mall Modelling Auditorium Academy Web Radio Lindqvist 2011
  • 29. Event DJs builders MODELLING MODELLING Photo SCHOOLS studio AGENCIES makers Photo- Modelling graphers Top furniture models MAGAZINES Virtual Poses and animations fashion ecosystem Clothes/ Furniture shoes Accessories Skins Hair Body Shop builders shapes Viachka, Giovacchini, Teigland, Lindqvist 2011
  • 30. But few firms span the RL/VW boundary Virtuality Fully real Fully virtual NO activities ALL activities conducted in- conducted in- world world
  • 31. Charities bridging RL/VW boundary Members Core team Meetings $$ Teigland, JVWR, 2010
  • 32. Today’s challenges  I’m “afraid” of the technology.  Isn’t a webconference better?  It’s just a game.  Who’s behind that avatar?  Here today, gone tomorrow….  You’re only as good as your technology.  The technology isn’t stable.  I can’t read their body language.  ….
  • 33. Moving into the Experience Economy Pine Jr. & Gilmore 1998, 1999; DiGangi 2010
  • 34. - Greater purchase intent State of flow - Positive brand attitudes Hooker et al 2010
  • 35. 970 mln VW accounts under age 16 http://www.slideshare.net/nicmitham/kzero-universe-q2-2011
  • 36. My 10 year old cousin is addicted to Stardoll and does not see why I like Facebook since I can only read what other people send me. For her it is just natural for all her friends to be moving around the Stardoll website. - Masters student at Stockholm School of Economics As soon as the Facebook generation wakes up and embraces virtual reality, we are going to see a giant wave of virtual world millionaires. -Jon “Neverdie” Jacobs
  • 38. From the mobility of goods to the mobility of financial capital to … ...the “mobility” of labor?
  • 39. “We ain’t seen nothin’ yet!” Karinda Rhode Photo: Lindholm, Metro aka Robin Teigland robin.teigland@hhs.se Photo: Nordenskiöld www.knowledgenetworking.org www.slideshare.net/eteigland www.nordicworlds.net RobinTeigland Photo: Lindqvist

Editor's Notes

  1. RT: the 3D internet characterized by ….(next slide)
  2. https://picasaweb.google.com/lh/photo/cGAPUCiKe6LI6l5fM4rFqAComputer-generated, persistent spaceThree-dimensional, immersiveenvironmentExperienced by many people at once/interactivity
  3. https://picasaweb.google.com/lh/photo/cGAPUCiKe6LI6l5fM4rFqAComputer-generated, persistent spaceThree-dimensional, immersiveenvironmentExperienced by many people at once/interactivity
  4. RT: traditional leadership further challenged as we move to a world of web 3.0 or the immersive internet…http://www.youtube.com/watch?v=-ahqjBeknT0
  5. Yet no critical mass
  6. To learn more about Kitely, please view the below MoodleMoot presentation. http://www.wiziq.com/online-class/592981-using-kitely-virtual-worlds-on-demand-for-immersive-courseware  And here is their latest blog post, which describes some of the changes that Kitely has made since Ilan gave the above MoodleMoot presentation:http://blog.kitely.com/2011/11/16/public-worlds-maturity-ratings-and-making-public-worlds-affordable/Here is the transcription from when Ilan presented for NVWN in June 2011:http://nordicworlds.net/2011/06/15/transcription-of-qa-by-ilan-tochner-of-kitely/
  7. Thanks very much to IlanTochner, Co-founder and CEO of Kitely, for helping me quickly solve my technical problems and providing me with good feedback on my questions!!
  8. http://www.readwriteweb.com/archives/number_of_virtual_world_users_breaks_the_1_billion.phpWhat are the 5 phases of a Hype Cycle?1. "Technology Trigger"The first phase of a Hype Cycle is the "technology trigger" or breakthrough, product launch or other event that generates significant press and interest. 2. "Peak of Inflated Expectations"In the next phase, a frenzy of publicity typically generates over-enthusiasm and unrealistic expectations. There may be some successful applications of a technology, but there are typically more failures. 3. "Trough of Disillusionment"Technologies enter the "trough of disillusionment" because they fail to meet expectations and quickly become unfashionable. Consequently, the press usually abandons the topic and the technology. 4. "Slope of Enlightenment"Although the press may have stopped covering the technology, some businesses continue through the "slope of enlightenment" and experiment to understand the benefits and practical application of the technology. 5. "Plateau of Productivity"A technology reaches the "plateau of productivity" as the benefits of it become widely demonstrated and accepted. The technology becomes increasingly stable and evolves in second and third generations. The final height of the plateau varies according to whether the technology is broadly applicable or benefits only a niche market.Virtual worlds have reached a stage where new users continue to build, even though the media has moved on to fan the fires of Facebook and Twitter, says Douglas Thompson, CEO of Remedy Communications, a Toronto marketing firm. Second Life says the time spent on the site by users increased 21 percent in 2009. Most paying customers on Second Life are purely social, but it still boasts 1,400 business-related organizations as users. Thompson says traffic on Metanomics, his company’s Second Life video presence, has picked up in the past year, with 50 percent of new users coming from small or medium-size companies. “People no longer ask what an avatar is,” says Thompson. “We can thank Jim Cameron for that.”Read more: Entrepreneurs Doing Business by Avatar - Personal Finance - Employment - SmartMoney.comhttp://www.smartmoney.com/Personal-Finance/Employment/Entrepreneurs-Doing-Business-by-Avatar/#ixzz0pp1H6D7N
  9. brings personalized, human interaction to the self-service channel. Bank staff and customers connect in real time, presenting an engaging virtual experience. Collaborative voice-video sessions can be used to walk customers through complex requests. Such interactivity appeals to today’s “always on” customer, while helping banks address staffing issues and the need for greater efficiencies in a world beyond phone-based customer service. With an integrated strategy, banks can maximize email, video, text and even social media channels.
  10. Hurkommerdet sig att vi identifierarosssåstarkt med avatarer? Frågangår till HenrikEhrsson, professor påKarolinskainstitutet, somforskarikognitivneurovetenskap, somär en blandningavpsykologiochneurofysiologi. Han ärpionjärinomdettaområdeochhansforskningsgruppsresultatharuppmärksammatsinternationellt. – När vi spelardataspelsäger vi ofta: ”Vemär du? Jag är den därgrönagubben.” Detfinns en koppling till vårkropp. När vi kontrolleraravatarensrörelser, får vi en känslaavatt jag är ”den där” och vi börjartalaomatt vi är ”den där”. Vi har en känslaavatt vi styrvårkroppochdärförhar vi känslanatt vi ärvårkropp.– Hjärnanharettmultisensorisktområde, somskapar en inremodellavvårkropp, såatt vi kanhållaredapåkroppennär vi röross. När jag spelar tennis måstehjärnanhållaredavaravar mina armarochbenär. Ochdetmåstegåväldigtsnabbt under en tennismatch, därförharnervcellerna, somfinnsi de härområdena, grovupplösning.
  11. http://journals.tdl.org/jvwr/article/view/866
  12. As modeling and simulation technology improves, more and more real world items will be successfully designed in collaborative spaces that can be leveraged both by corporations and ad hoc groups. -Cory Ondrejka