1. E SUN HOSPITALITY CONSULTANCY MSIA S/B
HQ : 24-4 Jalan 14/22, 46100 Petaling Jaya, Selangor, Malaysia TEL: +603 7954 9270 FAX +603 7954 9269 Email: training@ eshoc.com
URL www.eshoc.com SMS: +6012 6755 327

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TABLE OF CONTENTS
Page No
E Sun Company Profile (2)
Why E-Sun is your preferred choice (4)
A. ADMINISTRATION & MANAGEMENT (5)
 Work Professionalism
 Finance & Accounting for Non-Finance
 Managing Records
 Work-Culture Excellence
 Team-Work & Performance
 Stress & Pressure Management
 Time Management & Efficiency
 Micro & Macro Management of Project
 Grooming & Professional Etiquette
 CONVERSATIONAL SKILL
 WRITING SKILL
 LEADERSHIP/SUPERVISORY
 MIND Matters
 Team BUILDING – MIRACLE Series
 GREEN TOPIC
 LEAN TOPIC
B. STUDENT PSYCHOLOGY (9)
 Carrier Counseling & Carrier Path
 Deal/Managing Difficult Students
 Student Depression & Stress
 Counseling Failure: Studies/Relationship
 Student Psychology & Counseling
C. MARKETING & SALES
(10)
 Basic Fundamentals Of Sales For Non-Sales Departments
 Selling Or Telling : 3 Golden Rules
 Effective Marketing Strategies for Institution
 Promotional & Marketing Tools
 Tele-Marketing Super Team
 Elements Of Successful Telephone Selling
D. MIRACLE CAMP
(11)
 Miracle Team Building Camp
 Miracle Mind-Set Change Camp
 Miracle Train The Trainer Camp
 Miracle Managerial Leadership Camp
E. SOME OF OUR CORPORATE, GOVERNMENTS & FOREIGN CLIENTS (12)
Page No

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Arun Dorasamy
Greetings from CEO
E Sun Hospitality Consultancy Malaysia
E SUN TRAINING WING merely provides in-depth management training, state of the art system analysis, cutting edge ideas and innovative concepts for
INSTITUITION operator.We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.
E SUN TRAINING WING extends unique consulting and training ideas for education base establishments with innovative training. Our consultants have
combined more than a century hands on experience in the field from every level of education professional. Our views and consultations are multi angled, as we
know a successful educational operation depends upon sound business decisions, clear concept, direct vision, trained employees, targeted marketing and
students’ absolute satisfaction.
E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN
Concept and LEAN Management Ideas for Institution. GREEN Concept is a global direction of future way of doing business. Malaysia will not and should be left
behind.
E SUN TRAINING WING would like to extend our expertise to better equip your institution and its team to grow even further to face ever growing competition
and to balance CSR towards EDUCATION INDUSTRY.
E SUN TRAINING WING is changing the very nature of training rendered in Malaysia and globally.
Training is An Investment for Future Growth

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Money Back
Guaranteed
 It is Experience and solutional based content.
 At least 10 years industry experienced trainers ONLY.
 Innovative Educational base approach & concepts ; We Customize the content
 100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:
 Interactive and FUN Learning base trainings
 Non-Conventional Mind set Training workshop.
 Multi-Lingual Trainers
 Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities.
E- SUN GLOBAL TRAINING
Experience Based
Innovative
Real Life Industry
Based Trainers
Interactive & Fun
Learning
Methods
Preferred Client
Club Methods
Hypermarket
School
of Thoughts

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NO. TOPICS No. Of Days Information Remarks
A. ADMINISTRATION & MANAGEMENT
1. WORK PROFESSIONALISM
Introduction to professionalism, eye for detail, job performance,
self-improvement, professionalism ethic, job-task-carrier.
2 Days
2. FINANCE & ACCOUNTING FOR NON-FINANCE
Intro to finance and accounting for those not from finance
background and computer software.
2 Days
3. MANAGING RECORDS
Managing records in Educational Institution has become a daunting
task: System Record - Retrieve of Information – Organizing Record
– Naming System/System Identification – etc.
2 Days
4. WORK-CULTURE EXCELLENCE
Work culture will determine the productivity and efficiency of any
organization. Motivation or bonus alone will not do the job. A well
plan work culture classification, practice and execution will create
an atmosphere not only fun but efficient.
2 Days
5. TEAM-WORK & PERFORMANCE
Team work and team player are notably important element in any
type organization. Recognizing the importance and well thought
training will explore the potential of doing the impossible.
1 Day
6. STRESS & PRESSURE MANAGEMENT
Job Stress is the biggest job hazard and very often the stress caused
by time management, management style, skill, personality,
experience and task.
2 Days

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7. TIME MANAGEMENT & EFFICIENCY
Time wait for no men: Time management is the key in any business.
Time is the important denominator of productivity and etc.
Managing Time efficiently is imperative : This training will lay down
important principles and ways in concurring time for business
benefits.
2 Days
8.
MICRO & MACRO MANAGEMENT PROJECT
Management is just a process of job delegation and result
expectation. MICRO Management and MACRO Management
concept must be understood to know the pro and cons of each
concept, so that the idea can be employed diligently in achieving
corporate goals.
2 Days
9.
GROOMING & PROFESSIONAL ETIQUETTE
Corporate culture is a vast sea, thus very often a person’s quality
will be judged by the way of him/her presence which includes
grooming, communication, language and etc. It become even more
important if this include marketing or sales field.
1 Day
10.
CONVERSATIONAL SKILL
Business English Series
This training more into conversational skill and impression by
language. Persuasive, Statement, Sales and Service Concepts
“Mind Ur Language” English for 101
This training program for beginners’ level. The goal is to erase the
English anxiety and create English confident.
Corporate English
This training is accustomed for executive levels and up. Include
various skill of speeches, papers and high level corporate culture
based conversation
12 weeks
This program is custom
designed according to
English proficiency level.

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11. WRITING SKILL
Champs; Report Writing & Effective Presentation Skill
To be effective in managerial and executive level positions, this kind
of skill become the bridge of knowledge and performance.
Technical Writing Skill – Simple-Direct – Accurate
This sort of skill is very good for engineering base environment
Computer Aided Soft Writing Skill
MS Word-MS Excel – Point _ Advance Level
2 Days
2 Days
2 Days
12. LEADERSHIP/SUPERVISORY
Corporate Core-Leadership & Managerial Culture by Concept
Power Leadership & People’s Skill for High Performance
Super Supervisors Skill – Lead the Crew
Leaderships Consciousness By State : Status
Super Supervisory Skill
1 Day
1 Day
1 Day
1 Day
2 Days
13. MIND Matters
Mind Mapping for Creativity Thinking Skill
Critical and creative thinking is imperative in any field in handling
the challenges and create innovation.
The Art of Listening, Looking & understanding : Mind Science for
Mind Conquer
2 Days
1 Day
USA Mind Science
Program
Certified Trainer
Applicable for
all level
Rank & Files

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Listening, looking and understanding do not happen by chance.
Sharpen and conquers the technique will ensure the learning
process at highest and effective level.
Mind Mapping for Doubling Speed Reading, Quick Learning and
Understanding
1 Day
Rank & Files
14. Team BUILDING – MIRACLE Series
Mind Mapping for Creativity Thinking Skill
Critical and creative thinking is imperative in any field in handling
the challenges and create innovation.
The Art of Listening, Looking & understanding : Mind Science for
Mind Conquer
Listening, looking and understanding do not happen by chance.
Sharpen and conquers the technique will ensure the learning
process at highest and effective level.
Mind Mapping for Doubling Speed Reading, Quick Learning and
Understanding
2 Days
1 Day
1 Day
15.
GREEN TOPIC
GREEN INSTUITION :
Introducing Green – Concept for Institution : Facilities Utilities
culture Awareness.
THINK GREEN GROW LEAN
Introducing: ways and area of cost reduction and technology usage
in creating sustainable resources. Solar – recycle – etc.
2 Days
2 Days
16.
LEAN TOPIC
Go LEAN : LEAN Management
Institution Lean Management inter-link with organizational
structure and functionality. Intro to Lean Concept and benefit of it
at large.
2 Days

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B. STUDENT PSYCHOLOGY
1. CARRIER COUNSELING & CARRIER PATH
Mapping Carrier Path is important and clarity in engaging is even
more important. This training gives a clear insight on the issue and
ways of designing a winning carrier path.
2 Days
2. DEAL DIFFICULT STUDENTS
Difficult students are not difficult as we could penetrate into their
minds. To do so, a deep thinking, understanding and problem
solving technique is needed. Turning a difficult student into
potential human.
Services
3. STUDENT DEPRESSION & STRESS
Depression due to workload, relationship, life and etc are part of
college life. Very often student struggle to coop with the demand.
It is counselor who will help then unlock the issue and find unique
solutions.
2 Days
5. COUNSELING FAILURE: STUDIES/RELATIONSHIP
Managing failure and dealing is all together another skill. It needs
to be acquired and mastered by any counselor.
1 Days
6. STUDENT PSYCHOLOGY & COUNSELING 2 Days

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C. MARKETING/SALES
1. BASIC FUNDAMENTALS OF SALES FOR NON-SALES DEPARTMENTS
2 Days
Updated
2.
SELLING OR TELLING : 3 GOLDEN RULES
AIDA (attention, interest, desire, action)
LEAR (listening, empathy, asking questions, responding)
Use "what" questions
1 Day
3. EFFECTIVE MARKETING STRATEGIES FOR INSTITUTION
Selling educational product is total a different ball game all together.
It should be sold to the students first. Student has their own set of
requirement and criteria in choosing. One of it is friends. So the
training will identify the entire variable in closing sales with students
and closing skill with parents.
2 Days
4. PROMOTIONAL & MARKETING TOOLS 1 Day
5. TELE-MARKETING SUPER TEAM
Very often telemarketers sacrifice 80% of the target to fruit 20%.
That style is a waste and out dated. E Sun has derived a new
concept called silent marketing.
2 Days
6. ELEMENTS OF SUCCESSFUL TELEPHONE SELLING
Things to do and remember before calling the customer
Follow the call guidelines
When to do follow-up calls
Offer something special to the customer
Often explain how important their business is to us.
Avoid making mistake. If mistake’s made accept it.
2 Days
2 Days / Services

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D. MIRACLE CAMPS
1. Miracle Train The Trainer Camp
3 D 2 N - camp
2 Days ** New: Popular**
2. Miracle Mind-Set Change Camp
3 D 2 N - camp
2 Days
**New**
Must Do
3. Miracle Managerial Leadership Camp
3 D 2 N - camp
2 Days
**New: Popular**
4. Miracle Team Building Camp
3 D 2 N - camp
2 Days
**New : Popular**

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LangkawiMydin
Economic Planning
Council
UNIDO
MAHSA
Roti John
Raihan food
Industries
E.SOME OF OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS
Hill Station Cafe
JAKIM
Corus Hotel, Kl
Prescott
Hotel Klang
Royale Bintang
Mandarin Hotel Pan Pacific
Crystal Crown
Traders Hotels
Grand Dorsett
Seri Pacific Hotel
Dewan Bandaraya KL
KWSP
MOHR
Concorde Hotel
MBPJ
PSMB
Kings Hotel
One World Hotel
Melia Hotel
Hilton Hotels
Langkawi
Park Royal
Penang
Kuala Lumpur
Eastin Hotel
Unisel CQ Tech
Petaling Jaya
Community CollegeCollege Olympia
KLMU
Institute Megatech
Lincoln College
Berjaya Times
Square
Amanah raya
BJ Automation
Center
Giant
Carrefour
Malaysian Indian
Business
AssociationHotel Maya
GOPIO
MSU
Nawab Restaurant
Tradewinds
Corporation Berhad
My Rice
University Malaya
Akademi Latihan
Kebersihan dan
Keselamatan
Makanan
Chat Masala Klang

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SOME OF OUR FOREIGN CORPORATE, INSTITUTE CLIENT
Yayasan Strategic
Sosial
THISTLE
TAJ Hotel
Mount Road
ASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise groupMinnal FM
ISKANDAR
INPENS
Kansas Beef
Council
Media Corp Jaya TV Le Meridien Chennai