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CONNECTING WITH STAKEHOLDERS
USING SOCIAL MEDIA

Eli Sagor
@MyMNwoods, esagor@umn.edu




                                                                     1
©2011 Regents of the University of Minnesota. All rights reserved.
SOIL & WATER CONSERVATION DISTRICTS
    Info & advice for landowners
    Conservation education
    Cost-share
    Water quality
    Planning
    Youth



                                                                     2
©2011 Regents of the University of Minnesota. All rights reserved.
WORKSHOPS




                                                                     3
©2011 Regents of the University of Minnesota. All rights reserved.
WORKSHOPS




                                                                     John Peterson photo

                                                                                           4
©2011 Regents of the University of Minnesota. All rights reserved.
NOW…




Flickr: Morbuto(source)

                                                                       5
  ©2011 Regents of the University of Minnesota. All rights reserved.
6
7
CRITERIA
    Accessible
    Scalable
    Efficient
    Impactful




                                                                     8
©2011 Regents of the University of Minnesota. All rights reserved.
SCENARIO: NEWS
    When your issue is in the news, you want to
     know about it.




                                                                     9
©2011 Regents of the University of Minnesota. All rights reserved.
GOOGLE ALERTS
    Custom alerts based on your keywords

    Email or RSS

    http://www.google.com/alerts




                                                                     10
©2011 Regents of the University of Minnesota. All rights reserved.
SCENARIO: SHARING NEWS
    When you see quality news, you want to
     share it with your network.




                                                                     12
©2011 Regents of the University of Minnesota. All rights reserved.
SOCIAL MEDIA

 1. Quick sharing from browser to Twitter,
    Facebook, etc via applications
 2. Live and scheduled tweets about core
    content, events, news, etc.




                                                                     13
©2011 Regents of the University of Minnesota. All rights reserved.
SOCIAL MEDIA

                                           http://twitter.com/MyMNwoods




                                            http://z.umn.edu/MMWfb


                                                                      14
©2011 Regents of the University of Minnesota. All rights reserved.
SOCIAL MEDIA: WORKFLOW
 Google alerts deliver news
 RSS reader (or email) +Hootsuiteor Tweetdeck

 Set it and forget it.




                                                                     15
©2011 Regents of the University of Minnesota. All rights reserved.
SHARING VIA SOCIAL MEDIA




                                                                     16
©2011 Regents of the University of Minnesota. All rights reserved.
SHARING VIA SOCIAL MEDIA




                                                                     17
©2011 Regents of the University of Minnesota. All rights reserved.
SHARING VIA HOOTSUITE




                                                                     18
©2011 Regents of the University of Minnesota. All rights reserved.
SET IT AND FORGET IT




                                                                     19
©2011 Regents of the University of Minnesota. All rights reserved.
SOCIAL MEDIA: ROI
 Investment: 1-3 hrs/wk (variable) spent
   scheduling, responding, posting

 Return: More accessible to next generation?
  Handy, versatile tool. Good way to build
  community.

 Net: Slightly positive.


                                                                     20
©2011 Regents of the University of Minnesota. All rights reserved.
ADD CONTENT THAT UPDATES
 ITSELF

                                                                     “Headlines” widgets
                                                                     Build your own from RSS




                                                                                          21
©2011 Regents of the University of Minnesota. All rights reserved.
OAK WILT “WIDGET”
                                                                     Embeddable anywhere
                                                                     Automatically updates
                                                                     Links to our oak wilt page




                                                                                             22
©2011 Regents of the University of Minnesota. All rights reserved.
MAKING CONTENT DISCOVERABLE




                                                                     23
©2011 Regents of the University of Minnesota. All rights reserved.
DISCOVERABLE: OAK WILT
                 WIDGET ON DNR




                                                                     24
©2011 Regents of the University of Minnesota. All rights reserved.
OAK WILT WIDGET: ROI
 Investment: A bit of stress

 Return: The widget accounts for 61% of all views
  of the oak wilt status page. Of these
  viewers,45% go on to view other content
 Consolidates oak wilt info, helps partners

 Net: Slam-dunk

                                                                     25
©2011 Regents of the University of Minnesota. All rights reserved.
WHEN THEY NEED
INFORMATION,
WILL THEY KNOW
WE EXIST?




         Creative Commons licensed
         Flickr photo byC.K. Hartman




                                                                      26
 ©2011 Regents of the University of Minnesota. All rights reserved.
SHARING VIA EMAIL: MONTHLY
 UPDATE
 More landowners use email than social
  media

 Awareness

 Adding value to other offerings: Field days,
  other events


                                                                     27
©2011 Regents of the University of Minnesota. All rights reserved.
MONTHLY EMAIL
 UPDATE




                                                                     28
©2011 Regents of the University of Minnesota. All rights reserved.
29
EMAIL UPDATE: ROI
 Investment: $22 and 6-12 hrs/mo

 Return: Huge increase in site traffic. Increases
  awareness of upcoming events, content

 Net: Slam-dunk




                                                                     30
©2011 Regents of the University of Minnesota. All rights reserved.
GET MORE VALUE FROM CORE
 WORK




                                                                     35
©2011 Regents of the University of Minnesota. All rights reserved.
GET MORE VALUE FROM CORE
 WORK




                                                                     36
©2011 Regents of the University of Minnesota. All rights reserved.
FLICKR
 Add comments, descriptions, etc.
   Example: http://flic.kr/p/36yVQP

 Smartphone: Immediate upload
 Desktop: FlickrUploadr




                                                                     37
©2011 Regents of the University of Minnesota. All rights reserved.
YOUTUBE
 Quick videos of real-world, practical situations

 Examples:
 1. Video shot with my phone:
    http://youtu.be/TzDl3eq_pu8
 2. Landowner story (Flip Video cam)
    http://youtu.be/WsU0GdKkKHs



                                                                     38
©2011 Regents of the University of Minnesota. All rights reserved.
GOOGLE CALENDAR, RSS FEEDS
 Encourage other orgs to display your content

 Or, display ours. 




                                                                     39
©2011 Regents of the University of Minnesota. All rights reserved.
SCREENSHOT FOR
 EMBEDDABLES




                                                                     40
©2011 Regents of the University of Minnesota. All rights reserved.
EMBEDDABLES: EXAMPLES




                                                                       41
  ©2011 Regents of the University of Minnesota. All rights reserved.
THE BIG PICTURE

 Incremental changes: One step at a time

 Focus on adding value to other offerings




                                                                     42
©2011 Regents of the University of Minnesota. All rights reserved.
WORKSHOPS




                                                                     Peter Smallidge, Cornell
                                                                      Cooperative Extension

                                                                              43
©2011 Regents of the University of Minnesota. All rights reserved.
WEBSITES




                                                                     44
©2011 Regents of the University of Minnesota. All rights reserved.
HOW TO DO IT???

 Scheduled content for Facebook & Twitter:

 Hootsuite
 Tweetdeck




                                                                     45
©2011 Regents of the University of Minnesota. All rights reserved.
FILTERING, DELIVERING NEWS

 Google Alerts

 RSS reader




                                                                     46
©2011 Regents of the University of Minnesota. All rights reserved.
EMBEDDING CONTENT

 Getting familiar with embed code: Presentations,
 videos, photo slideshows, more.




                                                                     47
©2011 Regents of the University of Minnesota. All rights reserved.
EMBED CODE




                                                                     Flickr: Jesseklein(source)
                                                                                     48
©2011 Regents of the University of Minnesota. All rights reserved.
HAVE A SOCIAL MEDIA BUDDY

 Learn together. Nobody knows everything, there
 are no dumb questions.




                                                                     49
©2011 Regents of the University of Minnesota. All rights reserved.
KNOW HOW TO TURN IT OFF

 People get that you don’t work 24/7. These are
 your tools—you own them, they don’t own you.




                                                                     50
©2011 Regents of the University of Minnesota. All rights reserved.
FOCUS




                              Flickr:worldeconomicforum(source)


                                                                     51
©2011 Regents of the University of Minnesota. All rights reserved.
HAVE FUN, LEARN AS YOU GO




                                                                     Flickr: Jesseklein(source)
                                                                                     52
©2011 Regents of the University of Minnesota. All rights reserved.
MMW POSTER


http://z.umn.edu/MAS
          WCD

                                                                     53
©2011 Regents of the University of Minnesota. All rights reserved.

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Connecting with stakeholders using social media, MASWCD Dec. 2011

  • 1. CONNECTING WITH STAKEHOLDERS USING SOCIAL MEDIA Eli Sagor @MyMNwoods, esagor@umn.edu 1 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 2. SOIL & WATER CONSERVATION DISTRICTS Info & advice for landowners Conservation education Cost-share Water quality Planning Youth 2 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 3. WORKSHOPS 3 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 4. WORKSHOPS John Peterson photo 4 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 5. NOW… Flickr: Morbuto(source) 5 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 6. 6
  • 7. 7
  • 8. CRITERIA Accessible Scalable Efficient Impactful 8 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 9. SCENARIO: NEWS When your issue is in the news, you want to know about it. 9 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 10. GOOGLE ALERTS Custom alerts based on your keywords Email or RSS http://www.google.com/alerts 10 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 11. SCENARIO: SHARING NEWS When you see quality news, you want to share it with your network. 12 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 12. SOCIAL MEDIA 1. Quick sharing from browser to Twitter, Facebook, etc via applications 2. Live and scheduled tweets about core content, events, news, etc. 13 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 13. SOCIAL MEDIA http://twitter.com/MyMNwoods http://z.umn.edu/MMWfb 14 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 14. SOCIAL MEDIA: WORKFLOW Google alerts deliver news RSS reader (or email) +Hootsuiteor Tweetdeck Set it and forget it. 15 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 15. SHARING VIA SOCIAL MEDIA 16 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 16. SHARING VIA SOCIAL MEDIA 17 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 17. SHARING VIA HOOTSUITE 18 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 18. SET IT AND FORGET IT 19 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 19. SOCIAL MEDIA: ROI Investment: 1-3 hrs/wk (variable) spent scheduling, responding, posting Return: More accessible to next generation? Handy, versatile tool. Good way to build community. Net: Slightly positive. 20 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 20. ADD CONTENT THAT UPDATES ITSELF “Headlines” widgets Build your own from RSS 21 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 21. OAK WILT “WIDGET” Embeddable anywhere Automatically updates Links to our oak wilt page 22 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 22. MAKING CONTENT DISCOVERABLE 23 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 23. DISCOVERABLE: OAK WILT WIDGET ON DNR 24 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 24. OAK WILT WIDGET: ROI Investment: A bit of stress Return: The widget accounts for 61% of all views of the oak wilt status page. Of these viewers,45% go on to view other content Consolidates oak wilt info, helps partners Net: Slam-dunk 25 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 25. WHEN THEY NEED INFORMATION, WILL THEY KNOW WE EXIST? Creative Commons licensed Flickr photo byC.K. Hartman 26 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 26. SHARING VIA EMAIL: MONTHLY UPDATE More landowners use email than social media Awareness Adding value to other offerings: Field days, other events 27 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 27. MONTHLY EMAIL UPDATE 28 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 28. 29
  • 29. EMAIL UPDATE: ROI Investment: $22 and 6-12 hrs/mo Return: Huge increase in site traffic. Increases awareness of upcoming events, content Net: Slam-dunk 30 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 30. GET MORE VALUE FROM CORE WORK 35 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 31. GET MORE VALUE FROM CORE WORK 36 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 32. FLICKR Add comments, descriptions, etc. Example: http://flic.kr/p/36yVQP Smartphone: Immediate upload Desktop: FlickrUploadr 37 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 33. YOUTUBE Quick videos of real-world, practical situations Examples: 1. Video shot with my phone: http://youtu.be/TzDl3eq_pu8 2. Landowner story (Flip Video cam) http://youtu.be/WsU0GdKkKHs 38 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 34. GOOGLE CALENDAR, RSS FEEDS Encourage other orgs to display your content Or, display ours.  39 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 35. SCREENSHOT FOR EMBEDDABLES 40 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 36. EMBEDDABLES: EXAMPLES 41 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 37. THE BIG PICTURE Incremental changes: One step at a time Focus on adding value to other offerings 42 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 38. WORKSHOPS Peter Smallidge, Cornell Cooperative Extension 43 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 39. WEBSITES 44 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 40. HOW TO DO IT??? Scheduled content for Facebook & Twitter: Hootsuite Tweetdeck 45 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 41. FILTERING, DELIVERING NEWS Google Alerts RSS reader 46 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 42. EMBEDDING CONTENT Getting familiar with embed code: Presentations, videos, photo slideshows, more. 47 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 43. EMBED CODE Flickr: Jesseklein(source) 48 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 44. HAVE A SOCIAL MEDIA BUDDY Learn together. Nobody knows everything, there are no dumb questions. 49 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 45. KNOW HOW TO TURN IT OFF People get that you don’t work 24/7. These are your tools—you own them, they don’t own you. 50 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 46. FOCUS Flickr:worldeconomicforum(source) 51 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 47. HAVE FUN, LEARN AS YOU GO Flickr: Jesseklein(source) 52 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 48. MMW POSTER http://z.umn.edu/MAS WCD 53 ©2011 Regents of the University of Minnesota. All rights reserved.

Editor's Notes

  1. Increasing expectations and declining resources leave us with our hands full at times. We need to help learners squeeze every ounce of value out of the work we put in.
  2. More people are online every year. We need to be there when they go looking.
  3. Goal is not to build a media empire. Goal is to squeeze more public value out of existing work.  MMW, others can focus on content. You focus on service, relationships, visibility, value.