5. Eliminating Undesirable Terms and Phrases Eliminate unnecessary unusual non-technical terms Abbreviations • a.k.a. • n.a., n/a, N.A., N/A • i.e., e.g., etc. (common, but they lead to inconsistency) Truncated spellings • dupe • hi, lo • But what about app? slide 19Copyright © 2012, SAS Institute Inc. All rights reserved.