Keynote presentation delivered at a Financial Services Conference in Nairobi, Erik Vermeulen talks about how people and technology can interact to improve performance in the banking and insurance industries.
30. The Service Equation People expect only two things1. That you know they are there2. That they made the right choice by coming to you to satisfy the need
31. Thank You Follow me on Facebook: Erik Vermeulen Follow me on Twitter: ErikMVermeulen E-mail: erik@erikvermeulen.com Web: www.erikvermeulen.com