1. Media Kit
Background
“Discover the Multi‐Difference”
Who We Are
Established in 1998 with its first call center in Allentown, Pennsylvania, AnswerNet has grown to
become the largest telemessaging (telephone answering) firm in the world and a full service
provider of inbound, outbound, and e‐bound call center solutions. With a commitment to
developing client focused relationships for long term mutual success and business growth,
AnswerNet offers clients customizable, cost‐effective, efficient solutions for optimizing their
inbound and outbound communication verticals.
AnswerNet has established itself as an industry leader by:
• Handling over 60 million calls and Internet contacts per year.
• Assisting a client base of over 35,000 companies.
• Possessing the scalability to work with small startups, Fortune 100 companies and any
size business in between.
• Providing a wide range of services to companies and organizations in virtually any
industry.
• Employing over 2,000 people in multiple markets.
Our Companies
In its growth, AnswerNet has expanded through acquisitions and partnerships. The AnswerNet
lineage of companies can trace their roots to 1929.
The AnswerNet Brand
Answernet, Inc. Signius Investment Corp.
Cerida Investment Corp. TelePartners Call Centre, Inc
Integrated Messaging, Inc. Contact America Acquisition, LLC
The New Exchange Network, LLC
Why AnswerNet
AnswerNet’s unique structure of over 50 tightly networked call centers across the United States
and Canada provides clients with intimate local service and attention to detail alongside large
scale technology and capabilities necessary for high volume campaigns. Using state‐of‐the‐art
technology, these closely knit call centers are able to deliver highly scalable, uninterrupted,
disaster‐resistant service, and the varying locations enable AnswerNet to offer clients a choice
in time zone, language, dialect and accent preference.
Inbound, Outbound, and E‐bound Call Center Solutions
2325 Maryland Road ♦ Suite 150 ♦ Willow Grove, PA 19090 ♦ Toll Free: 800‐411‐5777 ♦ Fax: 215‐659‐4350
Email: Answer@AnswerNet.com ♦ Blog. AnswerNet.com ♦ Online: www.AnswerNet.com

2.
Ownership
Gary A. Pudles
Gary A. Pudles is President, CEO and founder of AnswerNet. Since establishing AnswerNet in
1998, he has driven the growth of the organization through sales, acquisitions, and partnerships
and earned the prestigious “Ernst and Young Entrepreneur of the Year" award.
Through Gary’s leadership and determination, AnswerNet as a company has won numerous
awards, including a place on Inc. Magazine's 500 List of America's Fastest Growing Private
Companies and a spot on Customer Interaction Solutions Magazine's Top 50 Teleservices Firms.
Mr. Pudles is a nationally recognized speaker and presenter on telecommunications, business
motivation, and business operations, and he regularly contributes to the award winning web
site, Inc.com. He has appeared and been quoted on television, radio and in print, and his
articles have been featured in many well‐respected industry publications including Connections
Magazine, Contact Management, Customer Interaction Solutions, DM News, Multichannel
Merchant and Risk Management.
Outside the company, Gary remains very active and regularly addresses several leading
associations: the American Teleservices Association, the Association of TeleServices
International, the Canadian Call Management Association, Disaster Recovery Journal Spring
World and Fall World, and ICCM. Gary also instructs students at the Wharton School of
Business' Small Business Development Center and participates on the New Jersey Economic
Development Authority’s Technology Advisory Board.
Gary has a Juris Doctorate degree from the Washington College of Law at the American
University.
William Robertshaw
William Robertshaw is an experienced business owner and entrepreneur. Mr. Robertshaw has
owned and managed a variety of companies throughout his impressive 50+ years in business.
Mr. Robertshaw purchased his first call center in 1987 and has been a leader in the
telemessaging call center industry due to his expertise in business management and finance.
Over the last ten years, Robertshaw was nominated twice for the “Ernst and Young
Entrepreneur of the Year” award for his work in two different industries.
Mr. Robertshaw earned a Bachelor's degree in Business from Boston University and is a veteran
of the United States Army.
Inbound, Outbound, and E‐bound Call Center Solutions
2325 Maryland Road ♦ Suite 150 ♦ Willow Grove, PA 19090 ♦ Toll Free: 800‐411‐5777 ♦ Fax: 215‐659‐4350
Email: Answer@AnswerNet.com ♦ Blog. AnswerNet.com ♦ Online: www.AnswerNet.com

3.
Comprehensive List of Services
Voicemail Services Customer Relationship Management
Customer Care Services
Telemessaging and Paging Help Desk
Virtual Receptionist/Call Transfer Disaster Planning and Recovery
Emergency Dispatch Overflow/After‐hours Support
Maintenance Dispatch Trouble Ticket & Work Order Management
Medical Answering (HIPAA Compliant) Customer Service & Sales
Dealer Locater Product Recall Services
Digital, Alpha‐Numeric, and 2‐Way Pagers Email Management
Appointment Reminders Travel, Leisure, Concierge Services
Credit Card and Electronic Payment Processing Services
Internet Live Agent Chat
Lottery Management Services
Live Recording Services FirstLine Maintenance ‐ FLM (web‐based property
management)
Outbound Marketing & Sales
Tele‐sales & Telemarketing Reservationless Conference Calling
B2B & B2C Outbound Tele‐Services
Virtual Receptionists
Customer Win‐Back Campaigns
Customer Satisfaction Surveys Fulfillment Services
Client Retention Programs
Collection Reminders Enhanced Fax Services
Database Hygiene
Lead Generation and Qualification IVR (Interactive Voice Response) and Voicemail
Appointment Setting Enhanced with Live Operator Assistance
Inbound Lead Rotation
Online Appointment Scheduling Automated Call‐Redirect Service
IVR Outbound and Inbound Telesales & Broadcast
Vanity Toll Free Number Services EVOX Voice‐to‐E‐mail Retrieval
Automated Dealer Locater
Order Entry/Telemarketing Call Queuing & Routing Services
Inbound National 800/866/877/888 Numbers
Direct TV/Advertising Media Responses Voice2CRM (CRM Management)
Inbound Catalog Sales/Information Requests
Order Entry Market Research Services
Credit Card Processing Polling & Surveys
Seminar and Event Registration Online Focus Groups
Data Collection
Corporate Hotlines
Sarbanes‐Oxley (SOX)
Corporate Employee
Multi‐Language and Accessibility Support
Consumer Information Services
Security Breach
Licensed Insurance Agents and Services
Identity Theft Response
Inbound, Outbound, and E‐bound Call Center Solutions
2325 Maryland Road ♦ Suite 150 ♦ Willow Grove, PA 19090 ♦ Toll Free: 800‐411‐5777 ♦ Fax: 215‐659‐4350
Email: Answer@AnswerNet.com ♦ Blog. AnswerNet.com ♦ Online: www.AnswerNet.com

4.
The AnswerNet Difference
We customize every call center program to meet our clients’ needs. No program is too
large or too small.
Our extremely flexible network of integrated call centers gives us the unique ability to
precisely match agents to volume.
Our varying locations enable us to continually provide service, even during natural or
man‐made disasters.
Each year AnswerNet handles more than 60 million calls and internet contacts for over
35,000 clients ranging from Fortune 100 firms to small private practices.
AnswerNet agents go through a rigorous training process before answering calls and
are continuously monitored using a 33‐point quality assurance checklist.
As an industry leader, we have become known as the “call center’s call center” and are
the choice for other call centers’ outsourcing needs, including back‐up and overflow
assistance.
Our full service team of in‐house technicians is available to provide technical assistance
24/7/365.
Award‐Winning Service
5‐time Inc. Magazine “Inc. 500/5000” recipient (Fastest growing privately held companies)
13‐time Association of TeleServices International Award of Excellence recipient (Phoenix, AZ)
8‐time Customer Interaction Solutions Magazine Top 50 Teleservices Agencies award recipient
2008 & 2010 Consumers’ Choice Award Winner, Best Telephone Message Centre (Toronto, Ontario)
2007 and 2008 CAM‐X Award of Excellence Winner
2007 CAM‐X Call Centre Award of Distinction Winner (Winnipeg, Manitoba)
2002 PricewaterhouseCoopers/NJBiz NJ Finest Award winner (Top 25 Best Privately Held Companies)
2001 Wharton Small Business Development Center and the Philadelphia Business Journal’s
Philadelphia 100 recipient (Fastest Growing Privately Held Firms)