1. Welcome and
Introduction
Embedding learning
into the workflow
Laura Overton
@epictalk @towardsmaturity
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2. 10 years of
Benchmark Research
2003/4
2013
L&D professionals from 2900 organisations 10,000 + learners
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3. What is driving change?
Comply with new regulations
and legal requirements
Help implement new processes
or new products
84%
36%
89%
40%
89%
Develop a better qualified work force
59%
Provide a faster response
to changing business conditions
93%
47%
91%
Increase productivity
49%
89%
Improve customer satisfaction
52%
Improve staff –
satisfaction/retention/motivation
94%
55%
2013 N=447
% of or participants wanting this benefit
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2008 N=261

4. Learning beyond the course
86%
94%
want to push
updated
information
to staff
want to speed
up application
of learning
at work
19%
26%
achieving it
achieving it
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5. How do staff learn best
88% learners
learn from collaboration with team workers
70% learn from Google!
70% learn from supportive managers
70% learn from supportive managers
3 in 5 learn from the course but
88% want to learn at their own pace
@epictalk @towardsmaturity
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6. Today’s agenda
• Using technology to support performance
• Enabling sharing and collaboration
• Using learning portals to drive performance
• Collaboration and ideas
– Designing job aids
– Encouraging collaboration
– Engaging stakeholders
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7. What project do you want to take
ideas away for?
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8. A time for action!
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9. Designing great job aids
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10. 26% of L&D leaders agree that they train classroom trainers to use
technology to extend learning beyond the classroom
– Rising to 67% top learning companies
Only 26% agree that their staff have access to online job aids
– Rising to 51% top learning companies
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11. “
Never introduce anything into
the classroom that you don’t
expect learners to use back
in the workplace
Bob Mosher
@epictalk @towardsmaturity
”
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12. Job aid exercise
Project Name:
What do we need the
job aid to help us do?
Who do we need to get
involved to reach out
to learners?
What
technologies/Media
are most appropriate
for job aid?
How do we validate
success?
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13. Practical ways of supporting
sharing and collaboration
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14. Discussion
What practical things can L&D
do to support collaboration?
1. Encourage individuals to find their own job aids.
2. . Help individuals build their own professional network
3. Encourage individuals to share what they find
4. . Help them build their own job aids
5.
Encourage co-creation of resources
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15. Personal Knowledge Management
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16. Discussion
What skills do L&D need to develop
themselves to enable sharing
and collaboration?
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17. ConnectedWorkplace.co.uk
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18. Tips for engaging stakeholders
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19. Discussion
How can we engage managers
and stakeholders better
in performance support?
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20. Lessons learnt
Laura Overton
@epictalk @towardsmaturity
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