1.
Holistic design
An integrated approach to accelerate
performance improvement
Lars Hyland
Head of Consulting Services
Epic
Global leaders in learning technologies

2.
What’s the
problem?
We focus on
learning not
performance
We ignore
context and
continuity

3.
Onboarding
Productivity
Learning
Recruitment
Referrals
Accidents
Compliance
Innovation
Talent
Retention
Loyalty
Culture
Brand
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Holistic
design
critical to
successful
onboarding

4.
Common barriers
Barrier Barriers
Finding what you need when you need it Difficult to validate suitability of
available resources
No context to learning activities Staff lack skills to create quality
content that others value
Content is poorly written / presented Silo structures prevent an integrated
approach.
Connectivity, lack of bandwidth No ownership of collaborative
support
Fear of social networks Difficult to validate suitability of
available resources

5.
C
L
E
A
R
Communications strategy
PRACTICE CONFIDENCE COMPETENCE
Connected to my current workload – Is it relevant?
List next steps - What I should do next?
Expectations - What success looks like?
Ability - tools/support - How will I get things done?
Return my WIIFM - What’s in it for me?

6.
MasteryAutonomy
Time
Technique
Team
Persuasive
Technologies
&
Social activities
Purpose
1 2 3
Task
Extend &
Develop
Communicate
Profit as catalyst
United language
Greater cause
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7.
70:20:10 framework
Experience
Exposure
Education

8.
Blended
models

9.
Pre-joining experience Post-joining experience
Technology is essential to consistency, flexibility and speed
ATTRACT
•Brand
•Talent
•Attitude
•Website
SELECT
•Assessment
•Show core
ability
•Realistic
practice
•Simulation
•Diagnostics
PREPARE
•Compliant
•Knowledge
•Practice
scenarios
•Build
confidence
•e-learning
•e-forms
ENGAGE
•Purpose
•Role
•Goals
•Leadership
•Video
•Storytelling
CONNECT
•Team
•Managers
•Experts
•Tools
•Social
•Webinars
TUNE
•Remind
•Develop
•Challenge
•Retain
•360
•EPSS
ASPECT - integrated onboarding

10.
How can
technology
support
performance?
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11.
@epictalk
Solution:
make it multi-device

12.
@epictalk
Solution:
personalise it

13.
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Fail
Passed
Passed
Passed
Passed
Passed
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Diagnostics
Learn only what you need

14.
@epictalk
Solution:
offer practice opportunities

15.
@epictalk
Solution:
make it visual and memorable

16.
Motivation:
harness the power of storytelling
@epictalk

17.
Motivation:
harness the power of games
@epictalk

18.
Encourage
social
interaction
@epictalk
Discussion Polls Action

19.
Triggers:
Use mobile to situate learning
@epictalk

20.
Tin can
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21.
Google glasses slide
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Google Glass
Wearable tech
can provide
ambient support
at point and time
of need.

22.
Flights
Negotiation:
Top tips
Next
appointment:
Mike Meeting
checklist
Performance
support in context
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23.
Triggers: use mobile technology
to trigger action
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24.
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25.
D
Decide strategy
Does it supplement
existing training?
Will it embed new
behaviours?
Can it replace or
partially replace
existing training?
R
Reach out to
stakeholders
Contact IT Team
Seek out senior
Sponsors
Liaise with Line
Managers
I
Identify
methods
Video / Checklists
Decision aids
Delivered via
portals
Embedded into
software
Mobile delivery
V
Validate your
solution
Should you pilot?
Choose a group of
users and gather
feedback.
Use your findings to
adapt before you
roll out the solution.
E
Engage your
users
Have you got a
marketing strategy
in place?
Can your resources
act as marketing
collateral?
Will people know
how to find and use
the resources?
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How to DRIVE performance
@epictalk @larshyland

26.
Common barriers - solutions
Barrier Solution options
Finding what you need when you need it
Enterprise Search facility
Tagging / taxonomy process
Ask peers, capture answers
No context to learning activities
Embed in workflow
Personalise
Location aware
Content is poorly written / presented
Set design standards / templates
Use appropriate mix of media
Connectivity, lack of bandwidth Offline apps and synching usage
Caching facility
Fear of social networks
Adopt enterprise social tools
Address culture to encourage
knowledge sharing

27.
Common barriers - solutions
Barrier Solution options
Difficult to validate suitability of
available resources
Critical analysis skills training
Collective rating features
Build trust using smart moderation
Staff lack skills to create quality content
that others value
Provide guidelines/standards
Adopt simple templates/tools
Offer editorial service
Silo structures prevent an integrated
approach.
Build stakeholder relationships
Bring business reps into L & D roles
Demonstrate business case
No ownership of collaborative support Bring together L & D, Internal
communications and business
stakeholders to align activities.

28.
Google glasses slide
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Want to
learn more?
Visit
Epic
Stand 18