The document discusses careers in call centers. It explains that call centers handle large volumes of phone requests for support, information, telemarketing, and other purposes. No specific education is required to work in a call center, making it suitable for recent graduates and others. There are many job prospects in call centers in India due to the large English-speaking population and low costs. The average annual salary for a call center job in India is 294,415 rupees. Several institutes in major cities like Delhi, NOIDA, Bangalore, and Ahmedabad provide training for call center careers.
2. Introduction
A call centre or call center is a centralized office used
for receiving or transmitting a large volume of requests
by telephone. An inbound call centre is operated by a
company to administer incoming product support or
information inquiries from consumers. Outbound call
centers are operated for telemarketing, solicitation of
charitable or political donations, debt collection and
market research. A contact centre is a location for
centralised handling of individual communications,
including letters, faxes, live support software, social
media, instant message, and e-mail.
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3. Eligibility
There are no specific educational qualifications required
to become a CSO ( Customer Service Officer/Operator or
call centre adviser/ representative, customer service
representative) in a call center. It is a good option for plus
two or fresh college graduates as well as even housewives
and retired people.
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4. Job Prospects
There is a great scope for Call centres in India. The large
population of educated English speaking people and the
comparative low cost are encouraging more and more
companies from abroad /inland to base or outsource
their call centres to India. GE capital, American Express,
Wipro Spectramind, Infowavz International (Mumbai),
Daksh, Reliance Infotech are some of the call centres
which are on a recruitment spree.
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5. A Call Centers earns an average salary of Rs 294,415 per
year.
Remuneration www.entranzz.com
6. Institutes
Akiko Sherman Infotech, Padam sigh Chowk, Ajmal Khan
Road, New Delhi.
North Star Call Centre College, NOIDA , India.
Edu Tech India, Bangalore.
Trans-India Management Systems, Navrangpura,
Ahmedabad.
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