1. 201 Atherstone Ct Mobile: (407) 731-6834
Longwood, FL 32779 EmersonMejia@hotmail.com
Emerson A. Mejia
Objective A position that offers daily challenges, provides the kind of stimulation that keeps
my skills and abilities at peak levels, and allows me to achieve tangible results on a
regular basis.
• Twelve years of IT Experience
Skills
• Microsoft Office, Microsoft Visual Studio, Microsoft SQL, JavaScript, HTML,
Flash CS3,Dreamweaver CS3, Photoshop CS3, CSS, ASP, JSP, C++, Assembly,
Windows 2000/XP/Vista, Wireless Networking, Crystal Reports XI and
Xcelsius
• Bilingual: Spanish/English
Experience December 2006 – Present CenturyLink Altamonte Springs, FL
Tech Support III/Tech-Lead
• Provision DSLAM ports in Adtran, AFC, Alcatel, Calix and EntriView.
• Provide coaching and technical support to Level-I and Level-II technicians.
• Handle manager escalations from technical support technicians.
• Provide support to customers and Field Service staff in resolving moderate to
complex technical problems.
• Remote to customer's computer using 'Log-Me In' to remove software viruses,
spyware, malware and troubleshoot any hardware issues.
• Diagnose mechanical, hardware, software and system failures using
established procedures, and determined the most cost-effective resolution to
minimize customer downtime
• Provide advanced technical support for VOIP, IPTV, ISDN, FTTP, and LAN
Integration for residential and business customers
• Worked on two company-wide process improvement projects. Lead a team in
one project and used Crystal Reports XI with Xcelsius for weekly reporting
June 2004 – November 2006 Angel's General Auto Repair Kissimmee, FL
General Manager
• Applied Six Sigma metrics and techniques to business operations
• Performed market research in the area about suppliers and competitors
• Improved our Customer Relational Database to provide better services and
follow-ups with customers
• Motivated and Empower employees to perform at peak levels
• Worked as a Service Writer and Auto Technician
July 2002 – May 2003 Aerus Electrolux LLC Potsdam, NY
Assistant Manager
• Recruited and Trained employees on current products and services
• Conducted staff lectures on personal motivation and personal development
• Informed current and prospective customers of current promotions and new or
upgraded products
• Followed-up with customers to assure service and product satisfaction
• Used “cold-calling” techniques to setup product demonstrations
2. August 2002 – May 2003 Fused Solutions Potsdam, NY
eSoft Certified Engineer
• Provided level 1 and level 2 technical support to companies using LAN/WAN
eSoft Instagate products
• Provided Level 1 and Level 2 technical support to customers having problems
with dial-up connections, e-mail, web pages, ftp, and browsing the internet
Summer 1999/2000 Dennis Interactive Inc. New York, NY
Beta Tester and Programmer
• Designed Websites using Microsoft Visual Studio 6.0
• Developed Websites with ASP, SQL, JSP, JavaScript and HTML
• Tested final projects for programming errors and bugs
March 1998 – August 1998 Cox & Company Inc. New York, NY
Help Desk Administrator Assistant
• Responsible for setting up, maintaining and creating telephone accounting
reports with the PBX management software
• Setup/upgraded computer parts and software packages
• Network administrator assistant
Jan. 97 – Dec. 97 On-Target Software and Consultant Inc. Queens, NY
Chief Computer Technician
• Upgraded operating systems, motherboards, CPUs, memory, hard drives, CD-
ROMs, modems, and sound cards for numerous companies
• Assembled PCs and troubleshoot BIOS, hardware, and IRQ conflicts
• Troubleshoot Networks using Windows 3.11/95/NT and Novell 3.12
• Taught 7 students how to assemble, troubleshoot, and network PCs with
Windows NT 4.0, Windows 95, Windows 3.11, and Novell 3.12
Education Fall 1998 - Spring 2002 Clarkson University Potsdam, NY
Bachelor of Science in Computer Engineering
Spring 1996 - Fall 1997 LaGuardia C.C. Long Island City, NY
Associate of Applied Science Degree in Computer Technology
Certifications • e-Soft Certified Engineer – August 2002
• Microsoft Certified Professional – August 2003
• Completed the following certification courses at New Horizons on 10/2003:
o MSCE:Security
o Security+
o CCNA
