When guests travel, there are certain standards of service they expect from their accommodations. However, they may not always be aware of other services they can take advantage of to improve their hotel experience, or even how to effectively communicate their needs. Here are some tips that hotel guests can use to understand what hospitality services can generally provide them with as well as who to direct their requests to. For more information about accommodating specific guest requests, planning an event, or booking a conference room, contact an associate at the Ellis Hotel.

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2. Finding a Suitable Guest Room
Even in the first interaction with a hotel, there may be
opportunities to improve your experience that most
people miss out on. Within each category of room,
whether it’s a standard or a suite, there are a range of
different shapes and styles of rooms. While booking
your room, make your needs known to the person
you’re speaking with. Even if you book online, call the
hotel with any special needs you have after completing
your order. If you are traveling on business and would
like a worktable, if you need an extra-long bed, etc.,
hotels can often find a room to better suit your needs.
Unless you contact the front desk directly, there is no
guarantee that a third-party site or travel agent has
passed on your requests to hotel staff.
If you think of any more requests for your room, ask
about them while checking-in. Whether you want a
view of the river you glimpsed on the way in or a room
on the top floor, it will be easier to make any changes
before you settle into your room
Communicate Your Needs
Hotels will keep a number of items on hand that could
be helpful for travelers. Lint rollers, cell phone chargers,
mini fridges, irons and ironing boards, umbrellas, area
maps, shaving kits, mini fridges, firmer pillows, softer
pillows, and more may be just a phone call away.
Instead of relying on taxis, ask about shuttles for area
or airport transportation. Hotels sometimes partner
with neighboring restaurants and are able to offer you
discounts at certain establishments. Secretarial services
such as photocopying, typing, and deliveries may even
be available. If a hotel itself does not offer a certain
service, staff should be able to arrange or recommend
alternative services for you.
Hotels & other facilities within the hospitality industry often provide many more
services than their customers think to take advantage of. From booking to after
check-out, hotels offer a wide range of services to make your transactions smoother,
your trip more pleasant, & your departure easier. By learning how & when to
communicate your needs to hotel staff, you can improve your experience no matter
where you go. Just remember, while there are no guarantees, if you ever have a
request, it never hurts to ask.
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For more cumbersome requests, such as switching
rooms after check in, it may help to express why you
are making your request. Hotel staff members are
hired for their emotional intelligence, or their ability
to intuitively understand a person’s needs or feelings.
A genuine, respectful request will receive a genuine,
empathetic response.
Be Respectful &
Show Your Appreciation
Courtesy is the easiest way to make a favorable
impression with the people taking care of you during
your stay. In all of your dealings with hotel staff,
be respectful. Some people believe that they will
receive better service if they complain and show how
angry they are. Staff members are responsible for
accommodating every guest’s wishes to the best of
their ability; however, staff will be more eager to make
a kind, polite guest more comfortable.
After you’ve received a good recommendation or
valuable service, be sure to thank the concierge or
staff member afterward. People like to know that they
were helpful and that the service was appreciated. It
also gives them clues as to what your tastes are, which
allows them to provide more tailored service in the
future. If you travel frequently to a certain location,
make a point of staying at the same hotel. Staff will
recognize your patronage and make sure you are
looked after during your stay.
Be Honest About Your Stay
If you were less than satisfied with your hotel visit, tell
the staff. Staff will address the problem and possibly
find a way to compensate you. By telling them your
stay was fine out of politeness, but going home to write
a terrible review, you are not giving the hotel a chance
to resolve the issue. Ultimately, no one benefits in this
type of scenario. However, by being forthright about
any issues you faced during your stay, you may still
walk away with a positive experience.
What ultimately defines a hotel experience in the minds
of guests is the service they receive during their trip.
With this in mind, good hotels strive to go the extra
mile. Most hotels will do anything they can to create
a safe, welcoming, and comfortable environment
because good service and a memorable experience
keep guests returning. If you have needs or desires
outside of the binder of amenities on your guest room
dresser, you should make your preferences known so
that staff can make your stay a more enjoyable one.
The Ellis Hotel is a boutique hotel in downtown Atlanta.
In close proximity to Atlanta’s main business center as
well as many of the city’s attractions, the Ellis Hotel is an
ideal spot to host a business conference, plan a family
vacation, or escape for a romantic getaway. To better
support the needs of guests, the hotel offers a business
center, meeting and event planning services, catering,
pet-friendly options, and a Women’s-- Only Floor for
female travelers. For the best in downtown Atlanta
accommodations, book a stay at the Ellis.