Erico Fileno

design faberludens prototype ux interaction ixd usability conceptual ucd service design ucd11 service user-centered storyboard sketch psychology innovation design thinking research uxlx teste usabilidade servicedesign information architecture experiência do usuário user experience historia brasil strategic design business design changemaker cultural transformation business transformation strategy otherness empathy strategy design ethnography design research cx designthinking inovação marketing mkt20br mobile 2012 brazil sustentability dcu diseo usabilidad software postgraduate userexperience mediao wud card sorting user centered design wireframe emocional