Personal Information
Organização/Local de trabalho
São Paulo Area, Brazil Brazil
Cargo
Head of Innovation and Design at EY
Site
ericofileno.com
Sobre
Strategic Designer, Service Innovation Leader, UX Global Shaper, Startup Mentor & Design Thinking Pioneer.
I have been designing software, websites, appliances, devices, and services that are used by millions of people every day around the world. I have been working with user research, design thinking, UX strategy, service design and interaction design for global brands since 1995.
In the early 2000s, I was the pioneer for igniting Service Design, UX and Interaction Design movements in Brazil.
Marcadores
design
faberludens
prototype
ux
interaction
ixd
usability
conceptual
ucd
service design
ucd11
service
user-centered
storyboard
sketch
psychology
innovation
design thinking
research
uxlx
teste
usabilidade
servicedesign
information architecture
experiência do usuário
user experience
historia
brasil
strategic design
business design
changemaker
cultural transformation
business transformation
strategy
otherness
empathy
strategy design
ethnography
design research
cx
designthinking
inovação
marketing
mkt20br
mobile
2012
brazil
sustentability
dcu
diseo
usabilidad
software
postgraduate
userexperience
mediao
wud
card sorting
user centered design
wireframe
emocional
Ver mais
Apresentações
(31)
Ver tudo
Documentos
(5)
Ver tudo
Gostaram
(67)
Ver tudo
História da UX no Brasil
Erico Fileno
•
Há 2 meses
Design in Tech Report 2018
John Maeda
•
Há 5 anos
The role of Design Thinking
Pieter Baert
•
Há 7 anos
Fintech: Design, UX, Innovation @ AIM Brasil 2016
Fabricio Dore
•
Há 7 anos
Storytelling Inspiration - Cubo - 2016
Fabricio Dore
•
Há 7 anos
Future Value Generation @daniel_egger
Daniel Egger
•
Há 8 anos
DesignThinkers Academy Brasil | Edição Sul
Israel Lessak
•
Há 7 anos
Design Sprint: metodologia na prática
Matina Moreira
•
Há 8 anos
Breve Introdução à Antropologia Urbana
mabuse h.d.
•
Há 8 anos
Tiago Lemões: A família, a rua e os afetos
Livio Claudino
•
Há 8 anos
At Your Service - The Webby Awards
The Webby Awards
•
Há 8 anos
trendwatching.com's THE FUTURE OF CUSTOMER SERVICE
TrendWatching
•
Há 8 anos
Design for Delight - The Innovation Catalysts
Stephen Gay
•
Há 9 anos
Going Native
Fjord
•
Há 8 anos
Cooper Parlor: Service Blueprinting
Izac Ross
•
Há 9 anos
Workshop: Using Service Blueprinting to Evolve Services
Izac Ross
•
Há 10 anos
Fjord Service Design Academy: A business case for transformative services
Fjord
•
Há 10 anos
Projeto de Aplicativo para iPad: Boticário Maquiagem
Karla Cruz
•
Há 11 anos
Design Is Hacking How We Learn
frog
•
Há 10 anos
Service Design Thinking - How to successfully innovate beyond buzzwords
Marc Stickdorn
•
Há 9 anos
ConsumerLab Generation Z
Ericsson Slides
•
Há 10 anos
The Simplicity Imperative
Sophia Voychehovski
•
Há 9 anos
UX Week Design Chicanery Presentation
Jason Kunesh
•
Há 9 anos
Make Things Be Good - 5 Patterns from the work of Richard Saul Wurman - UX Week 2013
Dan Klyn
•
Há 9 anos
book // Fab Lab: A Vanguarda da Nova Revolução Industrial (Fabien Eychenne + Heloisa Neves)
Heloisa Neves
•
Há 9 anos
Brand Services – A user centric marketing tool
Christian Vatter
•
Há 9 anos
on Service Design
Patrick Quattlebaum
•
Há 10 anos
Service Storming and Dragon Lines
Jamin Hegeman
•
Há 10 anos
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
Há 10 anos
Designing Human-Centered Services
HumanCentered
•
Há 13 anos
Apresentações
(31)
Ver tudo
Documentos
(5)
Ver tudo
Gostaram
(67)
Ver tudo
História da UX no Brasil
Erico Fileno
•
Há 2 meses
Design in Tech Report 2018
John Maeda
•
Há 5 anos
The role of Design Thinking
Pieter Baert
•
Há 7 anos
Fintech: Design, UX, Innovation @ AIM Brasil 2016
Fabricio Dore
•
Há 7 anos
Storytelling Inspiration - Cubo - 2016
Fabricio Dore
•
Há 7 anos
Future Value Generation @daniel_egger
Daniel Egger
•
Há 8 anos
DesignThinkers Academy Brasil | Edição Sul
Israel Lessak
•
Há 7 anos
Design Sprint: metodologia na prática
Matina Moreira
•
Há 8 anos
Breve Introdução à Antropologia Urbana
mabuse h.d.
•
Há 8 anos
Tiago Lemões: A família, a rua e os afetos
Livio Claudino
•
Há 8 anos
At Your Service - The Webby Awards
The Webby Awards
•
Há 8 anos
trendwatching.com's THE FUTURE OF CUSTOMER SERVICE
TrendWatching
•
Há 8 anos
Design for Delight - The Innovation Catalysts
Stephen Gay
•
Há 9 anos
Going Native
Fjord
•
Há 8 anos
Cooper Parlor: Service Blueprinting
Izac Ross
•
Há 9 anos
Workshop: Using Service Blueprinting to Evolve Services
Izac Ross
•
Há 10 anos
Fjord Service Design Academy: A business case for transformative services
Fjord
•
Há 10 anos
Projeto de Aplicativo para iPad: Boticário Maquiagem
Karla Cruz
•
Há 11 anos
Design Is Hacking How We Learn
frog
•
Há 10 anos
Service Design Thinking - How to successfully innovate beyond buzzwords
Marc Stickdorn
•
Há 9 anos
ConsumerLab Generation Z
Ericsson Slides
•
Há 10 anos
The Simplicity Imperative
Sophia Voychehovski
•
Há 9 anos
UX Week Design Chicanery Presentation
Jason Kunesh
•
Há 9 anos
Make Things Be Good - 5 Patterns from the work of Richard Saul Wurman - UX Week 2013
Dan Klyn
•
Há 9 anos
book // Fab Lab: A Vanguarda da Nova Revolução Industrial (Fabien Eychenne + Heloisa Neves)
Heloisa Neves
•
Há 9 anos
Brand Services – A user centric marketing tool
Christian Vatter
•
Há 9 anos
on Service Design
Patrick Quattlebaum
•
Há 10 anos
Service Storming and Dragon Lines
Jamin Hegeman
•
Há 10 anos
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
Há 10 anos
Designing Human-Centered Services
HumanCentered
•
Há 13 anos
Personal Information
Organização/Local de trabalho
São Paulo Area, Brazil Brazil
Cargo
Head of Innovation and Design at EY
Site
ericofileno.com
Sobre
Strategic Designer, Service Innovation Leader, UX Global Shaper, Startup Mentor & Design Thinking Pioneer.
I have been designing software, websites, appliances, devices, and services that are used by millions of people every day around the world. I have been working with user research, design thinking, UX strategy, service design and interaction design for global brands since 1995.
In the early 2000s, I was the pioneer for igniting Service Design, UX and Interaction Design movements in Brazil.
Marcadores
design
faberludens
prototype
ux
interaction
ixd
usability
conceptual
ucd
service design
ucd11
service
user-centered
storyboard
sketch
psychology
innovation
design thinking
research
uxlx
teste
usabilidade
servicedesign
information architecture
experiência do usuário
user experience
historia
brasil
strategic design
business design
changemaker
cultural transformation
business transformation
strategy
otherness
empathy
strategy design
ethnography
design research
cx
designthinking
inovação
marketing
mkt20br
mobile
2012
brazil
sustentability
dcu
diseo
usabilidad
software
postgraduate
userexperience
mediao
wud
card sorting
user centered design
wireframe
emocional
Ver mais