Most browser and mobile applications are designed to suck you in and away from the people that are right near you. We’re often busy updating our statuses instead of talking to the people we’re ‘statusing’ about. Now, more than ever, technology can enable us to enrich and empower in-person interaction.
In this talk from Interaction13, Julia Barrett, Dir. of Customer Insight for EffectiveUI, shares:
- Key design principles for enriching tablet and mobile applications to facilitate and empower in-person interactions.
- What you need to know about your users – and how to effectively learn it – for these applications to be successful.
- Why these interactions will make or break your customer experience.
- What touch points are most important to design these kinds of applications for.