O SlideShare utiliza cookies para otimizar a funcionalidade e o desempenho do site, assim como para apresentar publicidade mais relevante aos nossos usuários. Se você continuar a navegar o site, você aceita o uso de cookies. Leia nosso Contrato do Usuário e nossa Política de Privacidade.
O SlideShare utiliza cookies para otimizar a funcionalidade e o desempenho do site, assim como para apresentar publicidade mais relevante aos nossos usuários. Se você continuar a utilizar o site, você aceita o uso de cookies. Leia nossa Política de Privacidade e nosso Contrato do Usuário para obter mais detalhes.
Agenda• Introduction to communication……..Anasuya• What is effective communication?.............Swati• Uses of effective Communication …. Swati• 7 Cs of communication………………..Durgesh• Barriers of effective communication ….. Vishal• Activity …. Anasuya• What is listening……..Siddesh• Stages of listening……..Siddesh• Relationship between speaking and Listening…………..Durgesh• Importance of Effective Listening……Ruksar• Techniques of Effective Listening …….Ruksar• Path of good of communication ……..Anasuya• Conclusion ……….. Anasuya
What is communicationThe process of communication iswhat allows us to interact withother people; without it, we wouldbe unable to share knowledge orexperiences with anything outsideof ourselves. Common forms ofcommunication include speaking,writing, gestures, touch andbroadcasting. • Wikipedia definition
Process of communication• Communication is the process of sending and receiving information among people… Feedback receiver sender Medium Encode Decode SENDER RECEIVER
Effective communication• Meaning and Definition• Uses of Effective Communication• The 7C‟s of Effective Communication• Facts about Effective communication
Meaning and definitionMeaning-Effective Communication is a two way process – sending the right messageand to the right person.It is important to know the psychology of the people you are interactingwith for communication to be effective.For communication to be effective it is necessary to know the circumstancesof the counter entity.Effective communication includes all the aspects of visual, auditory andkinaesthetic language to appeal the listener.Definition-“Effective communication is the communication which produces intendedor desired result”
Uses of effective communication•Effective communication helps to understand a person or situation in a betterway.•It enables us to solve the differences, build trust and respect in theorganization.•Sometimes our message is misunderstood or we misunderstand the receivedmessage, effective communication helps us to resolve problems with both‟spoint of view.•Effective communication helps us to connect well with kids, spouse, boss,colleagues, etc.•It helps us in decision making.
The 7c‟s of effective communication1. Completeness2. Conciseness3. Consideration4. Clarity5. Concreteness6. Courtesy7. Correctness.
Completeness `•The information conveyed in the message should be complete for thecommunication to be effective.•The sender must take into consideration the receiver‟s mind set and convey themessage accordingly.•Complete communication enhances the reputation of the organization.•Complete information always gives additional information wherever required,it leaves no question in the minds of the receiver.•Complete information helps in better decision making as it serves all thedesired and crucial information.•Complete information persuades the audience.
Conciseness•Conciseness means communicating what you want to convey inleast possible words.•Conciseness is a necessity for effective communication.•Concise communication provides short and essential message inlimited words.•Concise message is more appealing and comprehensive to theaudience.•Concise messages are non repetitive in nature.
Consideration•Effective communication must take audience into considerationby knowing the viewpoints, back ground, mindset, educationallevel, etc.•Consideration implies „stepping into the shoes of others‟.•Consideration ensures that the self respect of the audience ismaintained and their emotions are not harmed.•Consider the needs and requirements of the audience to achieveeffective communication.
Clarity•Clarity implies emphasizing on a specific goal or objective at atime, rather than trying to move away from track.•Clarity helps to understand the message easily.•Complete clarity of thoughts and ideas enhances the meaning ofmessage.•Clarity comes with the use of exact, appropriate and concretewords.
Concreteness•Concrete communication implies being particular and clearrather being fuzzy and general.•Concrete communication shows good level of confidence.•Concrete information helps to strengthen the reputation of theorganization.•Concrete information cannot be misinterpreted.
Courtesy•Courtesy means being polite, kind, judicious, enthusiastic andconvincing.•Courtesy is an important element of effective communication.•Courtesy reflects the nature and character of the sender of themessage.•It is the same as give respect and then expect the same.•Courtesy is not at all bias in nature.
Correctness•Correctness in the communication implies that the correctinformation is conveyed through message.•Correct communication boosts up the confidence level of thesender.•Correct information has greater impact on the audience.•Free from grammatical errors and use of appropriate and correctlanguage.•Correct information includes the precision and accurateness offacts and figures used in the message.
• Lack of Sensitivity to • Physical Distractions • Lack of Interest. Receiver • Channel Barriers. • Lack of Knowledge.• Lack of Basic • Long Communication Chain. • Lack of Communication Skills Communication Skills • Emotional Distractions• Insufficient Knowledge of • Information overload the Subject • Conflicting Messages• Emotional Interference• Lacking confidenceEncoding TransmittingBarriers Decoding Barriers Barriers. • No Provision for Feedback • Inadequate Feedback. Responding Barriers
Over coming the barriers of effective communication Connecting with The audience Summarizing Simple what has been said Words Effective Body languageEffective Questions Communication skills (Smile, Eye contact, Gestures, tone) Checking Seeking Cultural for understanding Participation Sensitivity
What is listening ?• Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.
Various stages to listening• Hearing• Focusing on the message not the person• Comprehending and interpreting• Analyzing and Evaluating• Responding• Remembering
What we are taught….50% 45%45%40%35% 30%30%25%20% 16%15%10% 9%5%0% Writing Reading Speaking Listening
Importance of listening“If we were supposed to talk more than listen, we wouldhave been given two mouths and one ear.” Mark Twain
Techniques of active listening SUMMARIZE PARAPHRASE Pull together theRestate what was said main points of a in your own words speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding, however suspend judgement
Path for good communication Listen to Understand Understand Repeat before speaking Seek understanding Speak to be before understood proceeding
ConclusionA man is seldom better than his conversation - German Proverb