This is a project paper for group assignment for course MGT 4110 (Organizational Behavior). We interview managers and evaluate our own management skills and what is our action plan to improve that skills.

1. KULIYYAH OF ECONOMICS AND MANAGEMENT SCIENCES
ORGANIZATIONAL BEHAVIOR (MGT 4110)
GROUP ASSIGNMENT 1:
MANAGEMENT SKILLS DEVELOPMENT AND ASSESSMENT
PROJECT
LECTURER’S NAME:
DR. ARIF HASSAN
SESSION:
SEMESTER 2, 2015/2016
SECTION: 6
MEMBER’S NAME:
NAME MATRIC NO.
NUR AMALINA BT ABDUL RAHIM 1324614
FARAH DIYANA BT ABD RAHIM 1326746
HAGIR OMER ABDALLA MOHAMED 1425634
NOR SALINAH BT MOHD IBRAHIM 1127130
AFIFAH NABILAH BT MOHAMAD SAFEI 1321976
SUBMISSION DATE:
20th
APRIL 2016

2. MANAGERIAL COMPETENCIES: WHAT THE MANAGEMENT LITERATURE
SUGGESTS?
Managerial Competencies are the skills, abilities, motives and behaviors that are
necessary for a job in order to perform the tasks and manage the team effectively (Czaja, 2012).
Czaja (2012) highlighted in his article that, “While businesses have long been capable of
analyzing and utilizing financial and other “hard” assets, the human assets involved in
managerial competencies are harder to fit into an equation. While skills and knowledge are a part
of a manager’s competency that can be measured fairly easily, intangible assets like effective
communication and teamwork, while essential, are harder to pin down and evaluate.”
Many managerial competencies that has been used and commonly recommended by
several authors were initially developed on the basis of work (Boyatzis and Goleman 2007;
Boyatzis 1982). They are as follows:
No. Blocks of Managerial
Competencies
Managerial Competencies
1. Professional
Competencies
Planning, problem solving, information gathering, analytical
thinking, abstract thinking, strategic thinking, learning from one’s
own and others’ experience, striving for results, initiative,
business-like orientation, generation of ideas, diligence, resolution,
global perspective, organizational skills, team-work, negotiation
skills, leadership, conflict handling, communication,
organizational awareness, systemic logics, written communication,
creativeness and ability to implement innovations, modern
knowledge, time management, risk assessment, risk-taking,
defining the circle of personal interests.
2. Social Competencies Communication and influencing others, verbal communication,
convincing communication, effective relations, orientation to
customer, goal-setting, delegation of authorities, change
management, performance management, fairness, responsibility,
flexibility, cultural awareness, qualification, group-building and
development skills.
3. Personal
Competencies
Self-confidence, stress management, personal reliability, loyalty,
self-control, self-confidence, self-management, listening skills,
system of personal values, personal goals, continuous personal
self-development, personal responsibility for taken decisions,
awareness of ethics relevance in business.
Table 1: Categories of Competencies

3. MANAGER 1 (M1)
Mr. Jazlan is a senior accounting manager at Sony Centre, Perak Road, George Town,
Penang, Malaysia. Mr. Jazlan has been loyal to Sony since 15 years ago. He loves his work place
so much that he wants to retire there because of some reasons. One of the reasons is he likes the
environment that he has been exposed since the beginning of his career. He enjoy working there
as to him, there is no other working place like that.
Last week, I managed to conduct this survey with him via my email. Since Mr. Jazlan
was quite busy and I didn’t manage to interview him face to him, I decided to use email to
connect through him and it was easy and quite faster. Mr. Jazlan managed to answer my
questions frankly and nicely. I asked him less than 10 questions about management skills
development project and he gave a really good cooperation.
For the first question, he has been asked on his typical day at work. To him, it is like
maintaining a work force occupies part of every day. Managing a compensation program and
ensuring compliance with regulations requires constant attention so that a skilled manager can
keep fingers on the pulse of a corporation. For the next question, the question was about what
were his most critical problems as a manager. His answer is the middle management tends to be
overworked, underpaid, and generally mediocre, and his supervisor was extremely bad at
communicating, which can make learning the internal systems exceptionally difficult. The third
question was what are the most critical skills needed to be a successful manager in the line of
work? He told that as a manager, the important skills are superior communication skills, and they
are helpful in facilitating interaction among staff and managers. They need to do things
differently. This requires innovation and creativity. If one is the kind of person who always
thinks out-of-the-box, then he or she is destined to be a successful manager. This means that
problems and challenges are not an issue for them, as the have an innate ability to resolve them
creatively.
The next question was about the main reasons managers fail in positions like him. His
answer was people only look out for themselves; managers are way too young and unable to
"manage". Next was about the outstanding skills or abilities of other effective managers that he
must known? His has the experience of managing artists’ events. He learned on how to manage

4. artists and their events, managed the accounts and to his that was a really good experience. He
had built great relationships with my co-workers and still keeps in contact with them.
The last was a situation if he had to train someone to replace him in his current job, what
key abilities would his focus on? To him, it is important that the event manager understands what
the client needs and then find ways to fulfill those needs or come up with different options.
Developing interpersonal skills is a necessity, but some people are born with these skills. Such
people are able to manage their team or communicate effectively and it is these people who often
make great event managers. They need to have the ability to prioritize things at work and this
allows them to be more productive and achieve more within a limited time period.
For rating which are about managing personal stress, facilitating group decision making
and recognizing or defining problem, Mr. Jazlan chose 4, 5 and 4. He was a good manager if he
managed to take care of the welfare of his workers this good. Then, for appraising others
performance and managing conflict, his rating was 4 or both questions. A manager must have a
credibility to praise other people’s performance because that is what people want to know and
learn. For delegating, listening, interviewing, and team building his rate for all of them was 5.
That was the highest rate for this part. It was a nice and good to know that he enjoy working with
his workers ever since. For managing time and making private decisions his answers were
different. For the former part, his rating was 4 and for the latter it was 3. It was quite a low
rating among others and suprisingly, Mr Jazlan said that the best he could do. He was not good at
making private decisions.
Using verbal communication skills, motivating others, setting goals, and disciplining
others his ratings were 3, 3, 5 and 4. For the last part which involved emphathizing, solving
problems and negotiating, his rate were 4, 3 and 5. To me, to conclude I think Mr Jazlan is a
really good and nice manager. But for some part, he tend to look for the work more rather than
his staffs. So his staffs might suffer a little bit because of his strict character but it was good for
production purposes but not at maintaining good relationship.

5. MANAGER 2 (M2)
Mr. Mohamad Saodi bin Husin is a man who works as a branch manager at Felda Global
Ventures Holdings Berhad which is located in Kuala Lumpur. He has been working at the
company for 30 years already. Currently, he manages the company’s branch in Kuala Lumpur
which consists of 15 employees including himself. He is known as a serious yet humble leader
among his subordinates.
Felda Global Ventures Holdings Berhad (FGV) as part of the FELDA Group is the
world’s largest palm oil producer and oil palm plantation operator, based on planted hectares.
The company is incorporated in Malaysia as a private limited company 2007. FGV initially
operated as the commercial arm of Federal Land Development Authority (FELDA). On 28 June
2012, the company was listed on the main market of Bursa Malaysia Securities Berhad as Felda
Global Ventures Holdings Berhad. As at 31 December 2013 its market capitalization is RM16.6
billion. FGV is the world’s largest Crude Palm Oil (CPO) producer and the second largest
Malaysian palm oil refiner. With more than 19,000 people in the group from its subsidiaries as
well as joint-venture companies and associates, it aspires to be one of the top 10 agri-business
conglomerate in the world by 2020.
The following interview was conducted through Whatsapp. After getting in touch with
Mr. Saodi and got his permission to conduct the interview session, a set of questionnaire was
sent to his email as reference. Then, the interview session was conducted through the Whatsapp
messages.
Mr. Saodi enters the office at 8.30 am. Before start doing his work, he will check the
calendar and his planner to see what is the schedule for the day. Then, Mr. Saodi will review and
check the letters and documents that are needed to be signed and approved. Then, he will check
and comment the daily operation’s report. He will attend meeting regarding the company’s
operation with the upper authorities and meet the company’s clients for project discussion.
The most critical problems that Mr. Saodi faced as a manager is when the company
incurred losses. Since FGV is a big company, it is important for the company to maintain its
revenue at a positive number. Therefore, if the company incurred losses, Mr. Saodi is responsible
to improve the sales and do some transformation for the business model, the operation system

6. and also in term of human resources. According to Mr. Saodi, strategic thinking and how a
manager can anticipate what will happen in the future will affect the company performance.
Therefore, it is critical for a manager to have the ability and skill of strategic thinking to estimate
and anticipate the outcome of the business decision.
He also said that the main task for a manager is to lead the employees to achieve the
company’s goals in term of the company’s profit and revenue. Therefore, if the manager fails to
lead the employees to get the positive revenue and bring losses to the company, he needs to
figure out the solutions and achieve positive revenue within a certain period of time. If he fails to
do so, then, he may lose his position as a manager. The outstanding skills and abilities of his
fellow effective managers that he knew are the strategic thinking skills, dare to make a
transformation to the company and has the ability to coach and lead their subordinates with
respect.
If Mr. Saodi has to train someone to replace him in his current job, the key abilities that
he will focus on are the ability to lead the employees. He said that it is important for a manager
to has the leadership skills and know how to lead people effectively. Lead effectively means that
the manager manages to lead his subordinates as a leader, not as a boss. Meaning to say is a
manager should lead, train and motivate his subordinates to increase their productivity level
instead of giving orders and bossing his subordinates to do everything without guiding them
properly. A leader will be respected and envied by his subordinates while a boss will be hated for
his attitude.

7. MANAGER 3 (M3)
The following interview took place in Guocera Tiles Industry which is located in Meru,
Klang, Selangor Darul Ehsan. We interviewed the Production Manager there. He is a 34 year old
man with three years of experience being in his line of work. His name is Andrew Asia Raj. Mr.
Andrew is assigned to control about 68 to 70 employees on a daily basis.
Guocera Tiles Industry is a tile manufacturing company which operates in about 50
different countries globally. Mr. Andrew was asked a few questions as we were assigned to.
Based on that we collected some ideas of how managers carry out their tasks.
Mr. Andrew mentioned that his typical day at work goes like he has to check his daily
reports which consist of the attendances of the employees. This also includes the checking on
any problems during the day from the employees as well as the machines. He also has to be
quick in manpower swapping when one of the employees takes leave on a day to keep the works
going for the day.
The most critical problem faced by Mr. Andrew being the production manager is in
understanding the uncontrollable behaviors of employees. Another critical problem is that when
the machine breakdown occurs, he has to ensure it has to be repaired as fast as he could. Other
than that, he also handles the recruitments of employees and thus to get the right employee for
recruitment and if they would retain in their field or not.
Besides that, the most critical skills needed to be a successful manager is knowledge.
According to Mr. Andrew, one has to first learn properly on what is the role of managers and
then be prepared to learn and learn more to collect sufficient knowledge to maintain their skills
in the field. Secondly, he also said one has to be able to communicate well with everyone in the
organization. Then, he also added one must have good manners and this will help in guiding the
other employees in a pleasant way.
Mr. Andrew said that main reasons managers fail in their position are because of failure
of understanding employees and adapting to the environment. Besides that, from what he knows
about other outstanding skills owned by some managers out there, Mr. Andrew said they are
quite less because he is yet to meet more people who comes in the same field of work as his. He

8. also added that a manager who fully understands the employees and able to guide them rightfully
will be the effective managers as they will be able to control the works and also the employees.
Moreover, when we asked Mr. Andrew what would he expect in a person who is about to
replace his place and he said that he will check on the individual’s attitude of willing to learn. He
also added that it is crucial when sometimes he has to go down to certain level according to the
people he communicates with as well as being the middle level and also in the top levels. The
abilities to balance the emotions in all situations accordingly are also important.
MANAGER 4 (M4)
Next, we had an opportunity to interview a branch manager of Bank Islam Malaysia
Berhad (BIMB) in Sri Gombak, Kuala Lumpur. The manager is Mr. Sha’ari bin Omar who
already had almost 10 years experienced as a manager or particularly branch manager of banking
institutional. His works in a bank which is the first Shariah based banking institution in Malaysia
and South East Asia. It is one of the branches of the bank that has been playing the leading role
in the development of the nation’s Islamic banking industry.
In fact, it has provided technical assistance in the setting up of several Islamic institutions
in the Asian region such as Indonesia, Thailand and Sri Lanka. Incorporated in 1983, it was
originally established with the sole purpose of assisting with the financial needs of the Muslim
population of Malaysia. Since then, Bank Islam has extended its services to the wider, non-
Muslim, population fulfilling its “Banking-for-All” principle. Specifically, the branch under his
management which is Sri Gombak exists to facilitate people surrounded to perform numbers of
transactions within the area.
This time around, we conducted the interview by face to face with Mr. Sha’ari. We have
been invited to go to the branch Bank Islam there by him after making an appointment a week
before that. For us, this method of interviewing is the most preferable as we could clearly listen
to all his statement as well as his reaction. We also learned something new from the procedure of
interviewing a manager like him and we able to know him better in person.

9. Describing his typical day at work, he begins his work in morning by giving Islamic
lectures and advices to all the employees as to remind them what a Muslim worker should bear
in mind on the responsibility and accountability in performing job and also done to obtain
barakah or bless from God before starting their job. Apart from that, as a banking institution
branch manager, he maintains a good performance of his staff in terms of punctuality and
efficiency by observing them during work hour. Also, he ensures the customers is well satisfied
with the service and receives a positive feedback from them.
Answering the next question on the critical problems often facing by him, he refuses to
expose the serious unethical conduct by his staff to preserve a good name of the company, but he
tells us there are some employees previously stole the money people save there but was caught
eventually and taken serious punishment by the management. He added that this issue is often
happened to a banking institution. Other than that, the issue of punctuality often happened within
the workplace as the staffs always come late and there are always same person keep repeating the
same fraud. In order to overcome the issue, he as a leader takes an immediate action by
consulting the person first and identifying the source of problem. The individual then was
observed to make sure he/she come on time and if he/she did, a serious action like reporting to
upper management on the attitude will be taken.
After that, for the most critical skills needed as a manager, one should have a skill to
approach the employees according to whom he confronting. In other words, a good manager is
very understandable and knows every subordinate well before punishing. Mr. Sha’ari also prefer
those who are people-oriented person who can replace him in current job because according to
him, a man is not a machine with different mood and emotional condition, therefore, they should
be treated differently based on their personal character. For him, this would ensure a better
performance of the staff in all aspect. According to him, mostly manager failed in position like
him due to the lack of skill of negotiating and listening first. The employees do not feel
appreciated and tend to protest therefore they have no motivation in performing the tasks.

10. THE SKILLS AND BEHAVIORS RATING
M1 M2 M3 M4 Total Average
score
Managing personal stress 4 4 4 3 15 3.75
Facilitating group decision making 5 5 4 4 18 4.5
Recognizing or defining problems 5 5 4 4 18 4.5
Appraising others’ performance 4 5 5 4 18 4.5
Managing conflict 4 5 3 5 17 4.25
Delegating 4 5 5 5 19 4.75
Listening 5 5 5 4 19 4.75
Interviewing 5 4 3 4 16 4
Team building 5 5 4 4 18 4.5
Managing time 4 5 5 5 19 4.75
Making private decisions 3 4 5 4 16 4
Using verbal communication skills 3 5 5 5 18 4.5
Motivating others 3 5 5 5 18 4.5
Setting goals 5 5 5 5 20 5
Disciplining others 4 4 4 5 17 4.25
Empathizing 4 5 5 4 18 4.5
Solving problems 3 5 4 4 16 4
Negotiating 5 5 4 5 19 4.75
THE TOP 5 SKILLS
1. Setting goals
2. Negotiating
3. Listening
4. Delegating
5. Managing time

11. [FARAH DIYANA BT ABD RAHIM 1326746]
SKILLS RATING
Based on the ratings that we did earlier, the highest five skills are setting goals,
negotiating, listening, delegating, and managing time. For me, to rate myself, first we start with
setting goals. For this part, I will give myself a rate of 4 which is good. I think goal is the main
part to achieve success. Successful people have goals, but even if you have a career or are
already in a professional position, you may struggle on occasion with progressing along a path
upwards in your career. It can be easy to feel suffocated, confined, or lacking direction when it
comes to navigating through a career. To keep from veering off track, it is helpful to set up
career goals. Career goals will represent objectives, benchmarks, and milestones in your career.
The second part is negotiating. For this one, I rate 3, which is average. Negotiation has always
been at the heart of solving problems at work. It is true than negotiation might be someone’s
weakness or strengthen, but for me it is my weakness because sometimes I cannot deal with the
negotiation process at all because my easiness to let other people go easily.
Next is about listening. My rating is 4 which is quite okay. Listening is key to all
effective communication, without the ability to listen effectively messages are easily
misunderstood – communication breaks down and the sender of the message can easily become
frustrated or irritated. Listening is so important that many top employers provide listening skills
training for their employees. This is not surprising when you consider that good listening skills
can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased
sharing of information that in turn can lead to more creative and innovative work. The next skill
is about delegating. My rate is 3, good delegation saves you time, develops you people, grooms a
successor, and motivates. Poor delegation will cause you frustration, demotivates and confuses
the other person, and fails to achieve the task or purpose itself. So it's a management skill that's
worth improving. The last skill is managing time. I am quite bad at managing my own time. I
give a rate of 3. It seems that there is never enough time in the day. But, since we all get the
same 24 hours, why is it that some people achieve so much more with their time than others?
The answer lies in good time management.

12. For setting goal, I give a rate of 4 and it was not really satisfying. To improve it, my
action plan is to a well-organized person that can manage goals frequently and create action
plans with milestones for larger goals. In addition to it, I have to track my time to make sure my
daily efforts are focused on meaningful tasks instead of doing nothing that give benefit to me.
For the next part which is negotiating, to increase the rate to 5, I must offer practical advice for
managing my own workplace negotiations, to get opportunities, promotions, flexibility, buy-in,
support, and credit for my work. It does so within the context of organizational dynamics,
recognizing that to negotiate with someone who has more power adds a level of complexity. The
action plans are bargaining, learn how fulfill our and others needs, use specific transitions, use
specific language and current skills. In any negotiation, I must quickly need to discover whether
there is likelihood that I might be able to reach a satisfactory agreement. The next skill is about
listening, which got a rate of 4. To improve it, I must aware of both verbal and non-verbal
messages. The ability to listen effectively depends on the degree to which one can perceive and
understand these messages.
The next skill is delegating which had a rate of 3. I can improve it by dealing with
general delegation principles and process, which is applicable to individuals and teams, or to
specially formed groups of people for individual projects (including 'virtual teams'). Delegation
is a very helpful aid for succession planning, personal development - and seeking and
encouraging promotion. It is how we grow in the job - delegation enables us to gain experience
to take on higher responsibilities.
The last skill is managing time which got a rate of 3. It's important that to develop
effective strategies for managing time to balance the conflicting demands of time for study,
leisure, and earning money. Time management skills are valuable in studying, but also in many
other aspects of life: from revising for examinations to working in a vacation job. To manage
time, I can complete most important tasks first, learn to say “no”, sleep at least 7-8 hours, devote
your entire focus to the task at hand, get an early start, don't allow unimportant details to drag
you down and the last one is turn key tasks into habits. Other skills involved include prioritizing,
focusing on urgent and important tasks rather than those that are not important or don't move
towards my goals; organizing my work schedule; list making to remind me of what I need to do
when; persevering when things are not working out and avoiding procrastination.

13. [AFIFAH NABILAH BINTI MOHAMAD SAFEI 1321976]
SKILLS RATING
SKILLS RATE
Setting Goals Excellent ( 5)
Negotiating Poor (2)
Listening Excellent (5)
Delegating Good (4)
Managing Time Poor (2)
Overall Good (4)
1) Setting Goals: I have so many dreams that I want to achieve. And every month, it is a
routine for me to prepare my monthly goals in order to check my performance improvement.
Therefore, I will not be having a problem with setting goals skill but I might have a problem
with executing the goals perfectly.
2) Negotiating: I am a “yes” person who is very hard to say “no” to others. It is very hard for
me to decline any requests from them. This brings some bad impacts to my life where I feel
like I am burdened with things that I should not. To conclude, I am bad with the negotiating
skill.
3) Listening: I have no problem with listening to others’ opinions and problems. I love hearing
other opinions and brainstorming ideas with them. That way I will be able to gain some
knowledge and share my ideas with them.
4) Delegating: Assigning tasks is one of the important skill for a leader to have. I have no
problem with delegating others. However, it is not my expertise to assign tasks to others. If I
have a choice to not use the delegating skill, I will prefer to get my task assigned by others
than I assign the tasks to them.
5) Managing Time: My biggest problem is time management. I am weak at managing my time
properly. There was one time when I fail come to the class on time even though I did getting
ready two hours early. My time management skill is still poor even though it is improved a
lot compared to when I was in my first year degree two years ago.

14. ACTION PLAN
SKILLS PROBLEM ACTION PLAN
Negotiating 1) Hard to decline others’ request
2) Do not know how to negotiate
without hurting the feeling of the
other party.
1) Build self-confidence and start
practicing to decline other’s
request.
2) Build a close relationship with the
other party so that they will not
hurt if we happen to decline or
negotiate their request.
Delegating 1) Do not know how to assign tasks
effectively
2) Hard to communicate with the
team member where they tend to
not give respond to the tasks
assigned.
1) Learn how to divide and assign
tasks according to the member’s
expertise.
2) Discover a new method of
communication such as meeting at
a certain place in order to deliver
the assigned tasks effectively
without problem.
Managing
Time
1) Fail to meet the deadline.
2) Fail to organize and follow the
schedule perfectly.
1) Plan a schedule specially for
completing the task within the
deadline and start completing the
tasks early and step by step
according to the schedule.
2) Build a discipline in myself.
Discipline myself to follow the
schedule by giving a penalty if I
do not follow the schedule and
giving a reward if I complete the
tasks early.

15. [NOR SALINAH BT MOHD IBRAHIM 1127130]
SKILLS PROFILE
SKILLS RATINGS ( 1 – 5 )
1) Setting Goals 4
2) Negotiating 4
3) Listening 5
4) Delegating 3
5) Managing Time 4
I am Nor Salinah Bt Mohd Ibrahim and the table above shows my self-ratings based on
the identified top five skills. I would rate myself as good at setting goals because I have listed
down my aims to be achieved in ten years time which includes being employed in a proper
career and to own my properties. In order to improve or work on my goals I need to start
reminding myself about the goals I have planned. Thus, I have to take some successful
individuals as my examples to be inspired of.
Second skill identified was negotiating. I am pretty good at negotiating in both ways. I
am able to negotiate with people according to situations and also to compromise according to
situation. It is important to be excellent in negotiating as this skill will be able to adjust some
conditions to be fair for us. There are situations we might face where we have will have to
compromise to conditions given by people which we do not literally agree to do. This will affect
our performance level in our working field in future. In order to reach excellence in this, I will
have to always train myself to be excellent in communicating in the best manner to be able to
negotiate with people.
Third skill identified is listening. I rated myself as excellent in this is because I feel that
listening is one of the skills I have where I always let people speak till they finish before I
respond. Listening attitude is also important as it is one of the important keys to follow what is
expected by those who lead us. I will be able to listen to what is told when I enter my career days
in future.

16. Delegating is only one skill I am average at. I find it slightly hard to delegate some tasks to
people or to anyone I am assigned with. I will have to train myself to be able to delegate and sort
out tasks as assigned. In order to reach excellence I may have to meet some people who are good
at delegating tasks. Thus, by learning it practically to be taught by someone better than me will
be very helpful in improving my performance in delegating.
The last skill identified was managing time. I have rated myself to be average at
managing time. I think I am quite good at managing time since I see I am able to settle my works
according to the priorities. However, I would have to maintain and improve more to reach the
excellent level in managing time as this skill is also one of the crucial skills any individual
should have at any circumstances. One should know which task is to be prioritized to get works
done on time. This skill will also keep oneself stress-free as most of the stresses are due to
procrastination and rushing at the very last moment.
I will have to keep reminding myself and also maintain the good skills I have in order to
achieve my goals in future. This skill profile with self rating idea has just given me a clearer
picture of what skills I have and how will I have to work on building my skills to reach the
excellent level.

17. [NUR AMALINA BT ABDUL RAHIM 1324614]
SKILLS PROFILE
SKILLS RATINGS ( 1 – 5 )
1) Setting Goals 4
2) Negotiating 4
3) Listening 5
4) Delegating 2
5) Managing Time 2
From above top five skills, I personally better in listening skill. I would rate myself 5
because among friends, I'm considered as a good listener to them. I prefer to listen more than
talking to others a most of them love to share everything with me about their personal rather than
others. For me, this particular skill really makes others putting their trust on this type of person. I
really love that my friends would do the same thing to me and I'll try not to make them
disappointed by telling another person about their secret. For me to improve the skill of listening
in myself, probably I need to always respond to that person and not only listening. In addition, I
need to become more understanding person and could give a good advice for every problem they
share. I believe that in that way they can put more trust on me and appreciate it.
In terms of negotiating, I'm quite good at this skill and I rate myself 4 because I find
myself easily to deal with others. I also think that people love to do the same. Also, we need to
have sense of understanding others by putting ourselves in the same situation if people facing
some hardship and need helps. In fact, I'm easily fall for others and keep pity on them. I believe
this is good thing but at the same time I would harm also because people could easily trick us.
For the next skill, I'm quite good in setting goals in my life. I already planned for my
future for five, ten and twenty years from now and make sure to achieve that goal in time. For
me, to set goals really make me clear on what action do I need to take from now on and ensure
not to get out from the track. The rate of this skill for me is four and I’m sure that the objectives
of my life whether it is short term or long time, I will able to achieve it, but by having a good
planner along the way. Also, there must be a good discipline in order to fulfil the goals.

18. However, what can I do to improve the skill of mine is probably by having a good planner
throughout the year or a certain time and whenever I couldn’t achieve any goals of my life, I will
take action of punishing myself due to my own mistakes. With this method, I will become
motivated and always remember to focus and follow the plan properly.
In terms of delegating as well as managing time, I’m quite weak at these two skills and
the rate would be 2. As a student, I have a serious problem in managing time and it gives a big
impact to my life eventually. Sometimes I could not determine which matter is the most urgent
and important that I should prioritise and settled down first. I often mixed up the least important
and unbeneficial work and the most important one together and end up doing the less important
first. This bad behaviour really causes a trouble for me and I need to overcome this issue as soon
as possible. Probably, the thing I should do is by categorizing all jobs into their category. The
important and most urgent task is the first to be done then the important and not so urgent one
and so on. I also have to properly arrange my schedule then always follow it accordingly.

19. [HAGIR OMER ABDALLA MOHAMED 1425634]
SKILLS PROFILE
Our five skills selected are as follow: setting goals, negotiating, listing, delegating and
managing time. Each one have a total out from 1 (the lowest) tell (5 the highest). The over all of
our skills is 25 out of 25. First of all I rate myself based on these five skills.
SKILLS RATE
Setting goals 3
Negotiating 4
Listening 4
Delegating 2
Managing time 3
Out of 5, I set my goals in the rate of 3 which is not that poor and not that high when I try
to put the goals I am doing this why a greater confusion take a place wither it’s my desire or it’s
the right thing to do or it’s the best choice of all . The conflict cause me some times to miss
choice the right goals and setting them.
For negotiating 4 out of 5 is good rating in fact it shows how much I am a negotiating
person. I accept who ever to tell me what is his opinion or her opinion because I believe that
different people have different ways of thinking that might be better that your or complete yours
in case if something missing . So I negotiate and take people and what they say under
consideration then I make my decision.
Listening is the same rate as negotiations, when I want to make a decision especially a
crucial one I listen to whoever around me very carefully. I take and accept the other part view.
Listing is the best key to make a great success so I try my best to listen to everyone and asking
them about their view.
For delegating, I rate myself with 2 out of 5 which poor. authorizing someone feels for
me like letting everything go on luck base and since I am a hard worker I can’t let someone do

20. anything or empower him to do critical decision that my effect every thin . Although I know
empowering people will rise up the percentage of trust and creativity in the group but I scour the
lowest on it.
Moreover, my way of managing time scores 3 out of 5just just like setting goals .I usually
manage my schedule in very organized way from the most important to the important reaching
at the end the least important . But although in the pressure time where no time is there to make
something and you have to make the time out of nowhere I get stressed and I lose control over
my timing management.
My action plan to improve my self-rating:
My overall is 16 out of 25 for the skills which is not that good not that bad rate. But
improving it is important to improve myself work abilities and even to achieve more success in
future Insha’Allah.
I will be focusing on setting my goals more than what I do. I will but order for my
priority first is the right thing that Islam said then the best thing for my and others benefit. When
I select the goal based on these two elements I will be left with easer elements to set the final and
big goal.
On the other hand for delegating I will be giving people more and more trust but I will
make them own this empowerment and trust. I will also help them after I let them try not a way
of no letting them do anything but to avoid losses coming from this.
Lastly managing the time specially the hard time is really important I will ask others what
they think we should do, I will try to consume in way that guarantee the biggest benefit and I
will put in consideration what other like me don in this case .