Green Flag Mgma Presentation I Pad

SOLUTIONS FOR YOUR
PRACTICE
A/R
MANAGEMENT

® 2009 Transworld Systems Inc. (Rev 5/09) All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of
Transworld Systems Inc. NYC License No. 1155022

Transworld Systems Inc.

Company Overview
• In business since 1970
• 60,000+ clients
• 100 Offices Nationwide
• Recovered $2.4 billion in the last 5 years for companies across all
industries including Fortune 500 & 100 Companies
• Success rate of more than 4 times that of the industry average*
• 24/7 Online account management

*Based on ACA Statistics



An MGMA AdminiServe Partner for Over 10 Years
• One of only 15 companies in this preferred supplier network



Peer Reviewed by HFMA

After undergoing rigorous review, GreenFlag Profit Recovery was given
this prestigious and highly coveted title.

HFMA sfaff and volunteers determined that this product has met specific criteria developed under the HFMA Peer Review Process. HFMA does not
endorse or guarantee the use of this product.


Opinions from Experts

• “In addition to the superior collection rate and speed of recovery,
Transworld’s low fees provide the client with a 30% - 70%
savings.” - Forbes Magazine

• “Transworld gets credit for the highest recovery rate in the
industry.” - Barron’s

• “This company has a collection rate of well over 50%. The typical
collection firm only gets 20% and keeps 25%-50% of recovered
funds.” - Fortune Magazine

• “Transworld has been an MGMA AdminiServe® Partner for over
12 years. In that time, they have collected $430 million for our
members.” – Medical Group Management Association (MGMA)

Making Cash Flow®

Let’s Agree on a Few Things

1. The older an account gets, the harder it is to collect
2. There is a difference between a casual delinquency and a high-risk debt
3. Consistent and effective follow-up can be challenging & expensive
4. Most businesses would prefer to never have to use a collection agency

Making Cash Flow®

Challenges & Costs: Internal Follow-Up

• “The faster you mail an invoice, the faster you will be paid. If your
service does not automatically trigger an invoice and statements,
establish a set billing schedule, preferably weekly ” - The Journal
of Accountancy

• “Most businesses have their accounts receivable in shambles
because they cannot manage their sales and billing on a daily
basis.” – SmallBusinessZone.com

• “It costs businesses approximately $31.60 to recover a past due
account.” – Dartnell’s Institute of Business

• “53% of surveyed small business owners said they are
experiencing cash flow problems.” – Discover Small Business
Watch

Making Cash Flow®

Optimize Your A/R Process

Most businesses have a two step approach to collections:
Day 30 Day 60 Day 90 Day 120 Day 150
Statement ($1.10) Statement Statement, ($1.10) Statement, ($1.10) Statement, ($1.10)
($1.10)
In-House Letter #1, ($1.10) Letter #2, ($1.10) Letter #3, ($1.10)
Efforts
Phone Calls ($2.96) Phone Calls Phone Calls
($2.96) ($2.96)

Day 180 (approx)

Collections Intensive telephone contact and/or legal action at a cost of 25-50% of recovered amounts.

Challenges with a Traditional, Two Step Approach:
• Debtors know they owe, but don’t care
• Debtors are less likely to respond as attempts continue
• No cap on time or money spent on follow-up
• Businesses spend too much time chasing accounts internally due to high
cost of agencies and fear of alienating customers
• Takes too long to establish the casual delinquency vs. intentional
delinquency Making Cash Flow®

We Create a Sense of Urgency

Making Cash Flow®

Our 4 Stage Optimized Approach

Your Initial Invoice

Collections

Making Cash Flow®

Placing Accounts is Easy

It’s easy to submit accounts to us:

• Log on to our secure Online
Client Portal (OCP) and submit
accounts for any or our
services, 24/7
• Upload accounts one by one or
in a batch upload format
• View accounts, stop accounts,
report payments and pull
performance reports all from
one easy to use portal
• You remain in complete control

Making Cash Flow®

A Practice Manager’s New “Best” Friend

What Is Green Flag Accelerator?
• A Cost effective, diplomatic and systematic fixed fee service that resolves past due
accounts BEFORE they need to go to collection.
• A series of 5 contacts – 3 written and 2 automated calls, made by us IN YOUR NAME
- all for an average cost of only $10
• Green Flag Accelerator leaves YOU in control of your finances, patient relationships
and profits without the cost, headaches and lack of effectiveness with your in-house
staff.

® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of

The Demands: First Party Letter

First Party Letter
• “…appears to be from our
clients office. ”

Client return address:
• Matches your
remittance address

Contact 1:
Diplomatic
Reminder
Letter

Remittance Voucher
• Money goes directly to you
(envelope included)


GreenFlag Accelerator

Automated Reminder Call #1:

Contact 2: Hello. This is not a telemarketing call. This is <TSI Client Name> calling
Diplomatic regarding your account and a letter we recently sent you on <Date>. This
Reminder message is for <Debtor Name>.
Call
Please contact us at your earliest convenience at <Phone> and reference your
account number <Account>. Again, that’s <TSI Client Name> at <Phone>.
Thank you for your immediate attention to this matter.



Contact 3:
Diplomatic
Reminder
Letter



Automated Reminder Call #2:

Contact 4: Hello. This is not a telemarketing call. This is <TSI Client Name> calling
Diplomatic for the second time regarding your account and a letter we recently sent
Reminder you on <Date>. This message is for <Debtor Name>.
Call
Please contact us at your earliest convenience at <Phone> and
reference your account number <Account>. Again, that’s <TSI Client
Name> at <Phone>. Thank you for your immediate attention to this
matter.



Contact 5:
Final
Warning
Letter


You Will be Informed of Progress

Making Cash Flow®

Opinions from Clients
• “The beauty of this service is that all demands for payment look
and sound as if they are actually coming from us. Transworld is
not acting as a collection agency with the GreenFlag Accelerator
service. They are enhancing our in-house efforts and the money
that is collected.” – BMA Tax Service

• “Transworld Systems has saved us time and money on chasing
past due customers who are not yet seriously delinquent and has
given my staff the time to do all the other things they have to do
on a daily basis.” – Mail Services of Houston

• “GreenFlag Accelerator takes the place of our business office
having to make time-consuming phone calls, and send costly
collection letters. We send one bill to our patient, and at 30 days
transfer it to Transworld and they do all the work for us.” – Delta/
Medix

1/10/11
Confidential Making Cash Flow®

GreenFlag Profit Recovery

For accounts that aren’t collected in GreenFlag Accelerator,
our GreenFlag Profit Recovery service includes:

• Early collections intervention from a third party at a
controlled cost
• Series of demands from Transworld Systems with increasing
intensity in each demand
• Instructs party to pay you directly
• You choose the approach – diplomatic or firm
• You stay in control through the entire process
• Local third party impact from one of our 100 offices

Making Cash Flow®

The Demands: Third Party Letter
Third Party Intervention
• “…from a collection
agency”

Local Impact:
• Matches zip code of
debtor to the nearest
TSI regional office

Courtesy Notice:
• Less offensive

Remittance Voucher
• Money comes directly to
you (envelope included)


Demand Or Choose A Call
2
Automated Call:

Hello. This is an important message
from Transworld Systems, a debt
collection company. This is an attempt
to collect a debt and any information
obtained will be used for that purpose.

We are calling in reference to a letter
we sent you on <Date> regarding our
client <TSI Client Name>. Please
return the call to <TSI Client Name> at
<Phone>. Again, that’s <TSI Client
Name> at <Phone>. When calling
please refer to your id code <Account>.

Transworld Systems is a debt collection
company and any information obtained
will be used for that purpose. Thank
you.

Click here to hear a sample of this
message.

Making Cash Flow®

The Demands: Why Do They Work
So Well?

• Return address is from one of
our 100 offices nationwide
• Increasingly more intense,
alternating between credit card
statement size and full letter
size
• Sent every 14 days,
systematically unless client
stops service
• Strategic language =
psychological impact
• Demands sent in varying sizes,
and different envelopes
• Optional, diplomatic thank you
letter helps you retain your
valued patients.


Thank You Letter

At your request, we’ll send a
thank you letter to
your patient,
at no additional cost!

This will help your practice
retain valuable
patient relationships.


We Keep You Informed

Making Cash Flow®

The Power of Third Party Intervention

Why is contact from an outside party more effective
than in-house efforts?
• The debtor knows you are serious about getting your
money.
• The debtor is concerned his debt will affect his ability
to get credit.
• The debtor knows the efforts to collect will continue
until he pays.


The GreenFlag Advantage

•Standardizes the A/R process for slow paying accounts
•Our service guarantees these accounts are contacted
every 10-14 days
•Identify and evaluate existing A/R
•Effective tool for clean-up
•Completed within 90 days
•Gives the practice/business the advantage of using a
third party, diplomatic approach earlier in the process
•Preserves patient/debtor relationships
•Reduces internal collection costs and staff overload


The Power Beyond GreenFlag

What happens if debtors don’t pay after the
demands?
• You decide the next step: Option=Verbal Demands
Collection - Phase II
• Seamless flow from in-house efforts to a contingency
agency
• Your practice benefits from a professional team of
well-trained collectors using industry-leading
technology from telephone centers throughout the
country.
• You can move to legal action and we pay all attorney
and court fees.


Green Flag Mgma Presentation I Pad

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