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Building Rapport

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Building Rapport
[object Object],[object Object],[object Object],[object Object]
Use of Empathy and Concern ,[object Object],[object Object],[object Object],[object Object]
Use of appropriate tone ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Empathize! Empathize!
[object Object],[object Object],[object Object],DON’T RUSH YOUR CALLS!
Magic Words “ Thank You ” “ You're Welcome” “ I’m Sorry ” “ Please ” Like magic spells and enchantments…it takes the FITTING WORDS and the RIGHT TONE for us to charm our customers… If we don’t take these to heart, these might backfire and come out as a curse!
Make customers feel that we’re HAPPY to serve them. SMiLE to go the EXTRA MILE !

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Building Rapport

  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Magic Words “ Thank You ” “ You're Welcome” “ I’m Sorry ” “ Please ” Like magic spells and enchantments…it takes the FITTING WORDS and the RIGHT TONE for us to charm our customers… If we don’t take these to heart, these might backfire and come out as a curse!
  • 8. Make customers feel that we’re HAPPY to serve them. SMiLE to go the EXTRA MILE !