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EQi-2.0 Emotional Intelligence

Learn what emotional intelligence is and how it is measured using the EQi-2.0 assessment.

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EQi-2.0 Emotional Intelligence

  1. 1. Emotional Intelligence “I’ve Got A Feeling” -Black Eyed Peas Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  2. 2. Emotional Intelligence “It’s What Happens” Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  3. 3. Emotional Intelligence Purpose To increase your understanding of emotional intelligence, what it is and how emotions define leaders and the experience they create for others at work and the results they get as a bottom-line. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  4. 4. Emotional Intelligence Objectives • What is it? • Why is it important in your position? • How is it measured? • How do you develop it? • How do you use it back on the job? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  5. 5. Emotional IntelligenceIcebreaker 1. One word: How do you feel right now? (Not “good” or “bad”) 2. What is a current challenge for you? (In one sentence) Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  6. 6. Emotional Intelligence Norms • ______________________ • ______________________ • ______________________ • ______________________ • ______________________ Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  7. 7. Emotional IntelligenceDefinition “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  8. 8. Emotional IntelligenceActivity – Best Manager or Mentor Think of the best leader or manager you ever worked for. Describe the qualities and characteristics. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  9. 9. Emotional IntelligenceActivity – Best Manager or Mentor • “common sense,” “street-smart” • trust-building behavior • showed integrity• evaluated assets and liabilities • people acumen• developed strategic planning • assertive, tactful, diplomatic• analyzed financial statements • effective communicator• proven track record of good results • self-aware• focused on bottom-line • establishing personal relationships • listened and responded to people’s concerns and needs • fostered meaningful dialogue • composed under pressure Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  10. 10. Emotional IntelligenceVideo Daniel Goleman on Social and Emotional Intelligence Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  11. 11. Who Enjoys The Most Success?Exercise Instructions: The EQ Team will brainstorm and identify the best reasons why EQ determines success. The IQ Team will brainstorm and identify the best reasons why IQ determines success. When the EQ Team presents their best reasons for why EQ determines success, the IQ Team questions these reasons. The EQ Team supports and defends. When the IQ Team presents their best reasons for why IQ determines success, the EQ Team questions the reasons. The IQ Team supports and defends. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  12. 12. Emotional IntelligenceDifferences between IQ and EQ? An array of emotional and social capabilities, competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures while developing and maintaining relationships. A measure of an individual’s intellect, analytical, logical, and rational abilities. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  13. 13. Emotional Intelligence ROI – Making the Case Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  14. 14. American ExpressPurposeTo develop a training and development program with a strong scientific basisas well as a measureable implementation and evaluations process.ResultsThe EQ-i program was implemented within AMEX with 2000 leaders. Dept. teamswere assessed as a group on their EI skill sets. Each team worked on key challengeareas as identified through the EQ-I group report. Program impact wassubsequently evaluated. ROI Impact A follow-up survey with 50 leaders who completed the EI-based high potential program and then promoted. This survey showed that: • 100% of respondents stated that knowing their EI strengths and weaknesses helped them in Douglas W. Bush, M.A. transitioning to a higher level role. http://www.douglaswbush.com 2007 © All Rights Reserved
  15. 15. Center for Creative LeadershipPurposeTo evaluate key emotional intelligence character-istics that define high performing leaders.ResultsEvaluated 302 leaders ROI Impactand senior managers,some of whom werequite successful andothers who werestruggling. Participantswere tested foremotional intelligenceand measured onleadership performancebased on feedback fromsuperiors, peers, andsubordinates. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  16. 16. Emotional IntelligenceWho gets the better results? EQ IQ Logical, Rational Self-Aware, Impact Relationships, Feelings Technical, Financial Consequences, Ramifications Systematic, Methodical
  17. 17. Emotional IntelligenceWhere are you? IQ EQ Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  18. 18. Emotional IntelligenceCan You Really Enhance Your EQ? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  19. 19. Emotional IntelligenceResearch shows… Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  20. 20. Emotional IntelligenceThe Importance of EQ • What is the importance of EQ in your:  organization?  department?  section?  position? • Why does EQ matter? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  21. 21. Emotional IntelligenceHow it is measured EQ-i 2.0 Copyright © 1997, 2011 Multi-Health Systems Inc. All rights reserved. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  22. 22. EQ-i® 2.0Overview Developed by Reuben Bar-On, Ph.D The Emotional Quotient Inventory (EQ-i®) is the first scientifically validated and most widely used Emotional Intelligence assessment in the world. Based on more than 20 years of research worldwide, the EQ-i examines an individual’s social and emotional strengths and weaknesses. Respondents self-report on their life and workplace performance in 15 key areas of emotional skill that have been proven to contribute to proficiency in complex business activities such as conflict resolution and planning. By identifying the areas that need improvement, a person can immediately begin developing those areas. At the same time, areas where the person excels can be leveraged to their full potential to maximize effectiveness in daily activities. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  23. 23. Emotional IntelligenceEQ-i 2.0 Model Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  24. 24. Emotional Intelligence Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  25. 25. Emotional IntelligenceEQ-i 2.0 Model Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  26. 26. EQ-i® 2.0• Overview of Your Results• Results for each Scale and Subscale • What Your Scores Mean • Impact at Work • Emotional Implications • Social and Behavioral Implications • Strategies for Action • How You Can Develop This Skill • Own up to your Weaknesses • Balancing your EI • Well-Being Indicator • Action Plan & Agreements • Applications for Leaders and Senior Managers Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  27. 27. EQ-i® 2.0Interpretation Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  28. 28. EQ-i® 2.0Interpretation – Total EI Score TOTAL EI Score - is created by summing 118 of the 133 items - a general indicator of emotional intelligence - it encapsulates how successful the individual is at perceiving and expressing oneself, developing and maintaining social relationships, coping with challenges, and using emotional information in an effective and meaningful way the Total EI score can mask high or low functioning in any given subscale, and therefore it is important to examine more closely the composite and subscale scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  29. 29. EQ-i® 2.0Interpretation – High and Low Behavioral Descriptors • Divide into 5 groups • Each group is assigned a scale with five subscales • Each group describes in behaviorally specific terms: - a high score on the scale - a low score the scale Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  30. 30. EQ-i® 2.0Interpretation – Composite Scores Self-Perception Composite LOWER SCORES HIGHER SCORES • May not be in touch with feelings • Feels good about oneself • May lack inner strength and • Feels positive about life confidence • In touch with own emotions • Emotions may elude or confuse • Recognizes and predicts emotions them • Detects nuances between • May not understand emotional different emotions landscape • May not make good use of abilities Having a solid understanding of oneself, one’s emotions and one’s inner life allows one to better express thoughts and feelings.
  31. 31. EQ-i® 2.0Interpretation – Composite Scores Self-Expression Composite LOWER SCORES HIGHER SCORES • Struggles to express own thoughts • Free from emotional dependency and feelings on others • May be emotionally dependent • Constructively expresses • May find it hard to describe how thoughts and emotions one feels • Can describe and articulate how • Expression of emotion may not be one feels constructive • Openly and confidently expresses • May refrain from sharing thoughts oneself self-directed and beliefs Being able to openly and honestly express one’s true thoughts and feelings enables one to have healthy relationships and interactions built on trust.
  32. 32. EQ-i® 2.0Interpretation – Composite Scores Interpersonal Composite LOWER SCORES HIGHER SCORES • May lack appropriate social skills; • Seeks and maintains high-caliber withdrawn relationships • May struggle to understand or • Sensitive to and cares for the needs relate to others of others • May not see how own emotions • Can predict how own emotions affect affect others others • Relationships may be of lower • Sociable, easy to approach quality or depth • Feels a responsibility to contribute to • May not be sensitive to the society, one’s social group or team feelings of others A healthy network of relationships gives one greater resources from which to gather information and process it accordingly and seek feedback in order to arrive at optimal solutions.
  33. 33. EQ-i® 2.0Interpretation – Composite Scores Decision Making Composite LOWER SCORES HIGHER SCORES • May not use emotional •Leverages emotional information to make information effectively decisions • Emotions may hinder decision •Seeks and maintains high-caliber making relationships • May fall victim to rash •Finds good ways of arriving at a solution behaviors/decisions •Grounded; able to objectively size up a • Could struggle to remain situation objective •Can separate emotion-driven • May be derailed or biased by assumptions from fact emotions •Resists or delays impulses to act; methodical Feeling competent, calm and grounded in one’s ability to use emotional information to make decisions renders one better equipped to deal with everyday M.A. http://www.douglaswbush.com derailed by emotions. Douglas W. Bush, stressors, without being 2007 © All Rights Reserved
  34. 34. EQ-i® 2.0Interpretation – Composite Scores Stress Management Composite LOWER SCORES HIGHER SCORES • Struggle when faced with stress or • Calm and works well under pressure change • Resilient; draws from multiple coping • May often feel anxious or stressed strategies • May be rooted in tradition; resistant • Optimistic about the future to change • Cope well with the emotions • Pessimistic about the future associated with change and stress • Less hopeful and resilient • Adaptive; view change as a positive thing Feeling resilient in the face of adversity and armed with an arsenal of coping strategies heightens feelings of self-security, confidence and a deeper understanding of oneself and one’s strengths. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  35. 35. EQ-i® 2.0Interpretation Subscale Scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  36. 36. EQ-i® 2.0Interpretation – Subscale Scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  37. 37. EQ-i® 2.0Interpretation – Subscale Scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  38. 38. EQ-i® 2.0Interpretation – Subscale Scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  39. 39. EQ-i® 2.0Interpretation – Subscale Scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  40. 40. EQ-i® 2.0Interpretation – Subscale Scores Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  41. 41. EQ-i® 2.0Interpretation – Balancing Subscales • 10 points between any two subscales indicates that there is a likelihood of exhibiting one set of behaviors significantly more often than the other set. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  42. 42. EQ-i® 2.0Customer Operations Manager • Which of the 15 subscales are most important for success in your position? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  43. 43. EQ-i® 2.0 Results for each of fifteen sub-scales Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  44. 44. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  45. 45. EQ-i® 2.0 • Who found value in what we just did? • What specifically did you get? • How will you use your results? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  46. 46. EQ-i® Just Imagine2.0 DISCOVER Appreciate the best of what is. DREAM DO Envision Experiment, what might modify, be. empower, improvise DESIGN Co-construct what is possible. Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  47. 47. EQ-i® 2.0Page 20 Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  48. 48. EQ-i® 2.0Applications for Leadership Agreements in the areas of: • Culture Change • Communication • Decision-Making • Financial Bottom-Line • Teamwork • Others? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  49. 49. EQ-i® 2.0 Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  50. 50. Emotional IntelligenceHow it is developed Douglas W. Bush, M.A.1997, 2011 Multi-Health Copyright © http://www.douglaswbush.com 2007 © All Rights Reserved Systems Inc. All rights reserved.
  51. 51. Emotional IntelligenceHow it is developed Emotional Assess Intelligence Between what you Identify are doing and what Gaps you need to be doing Plan & Enhance specific Action behaviors Follow Up Re-assess Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  52. 52. Emotional IntelligenceHow it is developed What I Know I Need To Organizational Do Needs What I Will Start Doing What I Actually Personal Needs Do Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  53. 53. Emotional Intelligence Cognitive SkillsHow it is developed • Self-awareness • Self-talk • Reading and interpreting social cues • Problem-solving and decision- making • Reframing Behavioral • Understanding perspectives of Skills others • Non-verbal • Understanding norms • Verbal • Attitude toward self and work • Practice Emotional Skills • Identifying and labeling feelings • Expressing feelings • Assessing the intensity of feelings • Managing feelings • Delaying gratification • Controlling impulses • Reducing stress • Knowing the difference between feelings and behavior Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  54. 54. Emotional IntelligenceHow it is developed Career Skills Development Development Leadership Development Personal Development Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  55. 55. Emotional IntelligenceHow it is developed Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved
  56. 56. Emotional IntelligenceNext Steps? Douglas W. Bush, M.A. http://www.douglaswbush.com 2007 © All Rights Reserved

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