Digital Transformation
In Governments
@dadovanpeteghem
#DDC15

Hi!
@DADOVANPETEGHEM
dado.vanpeteghem@duvalunion.com
DADO VAN PETEGHEM
Founding Partner
+32 474 82 68 07
#DDC15

#DDC15
2007-2011 2011-2015

2015 – Duval Union Consulting
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We wrote a book on
Digital Transformation.
CLICK FOR MORE INFO

You are all familiar with
Uber, Airnbnb, Tesla,… by now.
Let’s start talking about
Digital Transformation instead
of Digital Disruption.
#DDC15

We are in Digital Kindergarten :-)

Waves of Digital Transformation
1995+
Music
Photography
Video Rental
…
2010+
Print Media
TV
Travel
HR
…
2015+
Banking
Healthcare
Automotive
Retail
Education
Telco
Governments/
Public sector?
…
2020+
All Safe havens
will be subject
to digital
disruption
…

It’s about the core of the business.
#DDC15

How far are you from
your Uber moment?

Why is
Transformation so crucial?
#DDC15

To save money1
#DDC15 computerweekly.com/news/4500251688/GDS-saves-the-government-17bn-through-digital-and-technology-transformation

To save money1
#DDC15 computerweekly.com/news/4500251688/GDS-saves-the-government-17bn-through-digital-and-technology-transformation
€ 2Billion that is.

To cut out complexity for citizens2
#DDC15 identityassurance.blog.gov.uk/
A cross-government verification system with one central CRM.

To create efficiency and to speed up everything3
#DDC15
Make status tracking and notifications the norm
to improve communication with civilians
gds.blog.gov.uk/2015/08/26/gov-wheres-my-stuff/

To create efficiency and to speed up everything3
#DDC15
gds.blog.gov.uk/2015/07/23/making-payments-more-convenient-and-efficient/

To create efficiency and to speed up everything3
#DDC15

Their ultimate goal will be Government as a platform (GaaP), a shared digital
infrastructure across the government and all public services.
gds.blog.gov.uk/2015/03/29/government-as-a-platform-the-next-phase-of-digital-transformation/

To become a Glass House4
#DDC15 whitehouse.gov/digitalgov/strategy-milestones

To become a Glass House4
#DDC15 analytics.usa.gov

To become a Glass House4
#DDC15 gov.uk/transformation/exemplars

To stay competitive5
#DDC15 frenchtechticket.parisstartupdelta.org

Stay competitive5
#DDC15 techcrunch.com/2015/03/18/budget-2015-driverless-cars/

1
2
3
4
5 Stay competitive
Create efficiency
Save Money
Cut complexity
Become a Glass House

7 things
you can do
right now.

1. Be part of the technology circle

techcrunch.com venturebeat.com thenextweb.com twitter.combloovi.be

gouvernement.fr/en/partnership-between-the-state-and-cisco-the-american-ceo-who-chose-france
They want to achieve 3 goals:
1. Educate 200K people
in 3 years for digital roles.
2. Pilot a smart city project
in a French city.
3. Support digital innovation
through $100M in investments
in French start-ups by Cisco.
The French government has partnered with Cisco to try
to become the European leader in Digital Transformation.

pr.huawei.com/en/news/hw-443315-promotedigitaltransformation
The Spanish government is partnering with Huawei to improve its digital
transformation efforts and stimulate Spanish companies to help develop smart cities.

2. Measure the digital intelligence of your team

3. Move digital to the core

From ... ...
to
The Organisation
Digital
(at the
sidelines)
Digital in
the core
2015 2020

It’s time to become
DIGITAL BY DEFAULT

4. Create and spread your future vision.

Do you have a future 2020 vision on how
digital is transforming your service and how
you need to act upon that?

The White House has a Digital Government Strategy
whitehouse.gov/digitalgov/

bmwi.de/EN/Topics/Technology/digital-agenda.html
1. Digital Infrastructure
2. Digital economy & workplace
3. Innovative public administration
4. Shaping digital environments in society
5. Transformation in education, science,
research, culture and media.
6. Online security, protection and trust.
7. Integration of the Digital Agenda in the
European/International context.
Germany’s 7 point Digital Agenda for 2017

Transformation Mission
Think about your future
role, market, citizens,
challenges, …
If you would rebuild the service from
scratch, what would it look like?

http://thenextweb.com/facebook/2015/05/20/heres-our-first-peek-inside-the-little-red-book-facebook-gives-to-employees/
Facebook Little Red Book

5. Start solving problems, forget ideas.

Don’t start from technology….
• What can we do with beacons??
• What can we do with virtual reality??
• What can we do with mobile apps??
• What can we do with drones??

We are not looking
for Great Ideas

We are looking for
Great Problems
(that need solving)

"Name"
PROBLEM/NEED
EMOTIONS
SOLUTIONFUNCTIONS
CHANGE CURRENCY
(benefits)
TARGET GROUPS
What problem are we
solving and for who?
What are the basic emotions that
problem and solution are addressing?
What is the overall solution
that would fix this problem?
What are the benefits and
are they strong enough to
have people change their
preference?
What are the different
functions a customer would
expect this solution to have?
Whom are you
addressing with this product
or service?
“The Problem Transformation Canvas"

kickbox.adobe.com

6. Go for garage innovation.

Great ideas get killed by current validation cycles.
Let’s rethink where we bring the innovation.
#DDC15

The Factory The Guesthouse The Garage
Incremental innovation
• Development of ‘needto have’
digitals projects and technology
• Working on the existing foundation
of the company
• Follows general proceduresand
regulations
• Slow
Change projects
• Small and dedicated project-teams, focused
on in-house innovation
• Limited independency: they are an (internal)
supplier of the factory
• Focus on strategically important new-style
projects or add-ons that will be rolled-out
within the existing company architecture
Breakthrough innovation
• Small dedicated teams focused on innovation
• Autonomous operations and decisions
• Possibly separate entities
• Focused on agile and rapid development and roll-
out of ideas in a stand-alone model
• These can be grass-root internal
initiatives or acquisition of interesting
targets
Organisation Model

In The Garage projects should
go ‘beta’-live in max 90 days.
#DDC15

Disney’s has its own
Venture Capitalist
program

7. Install Digital Leadership

• =
“If you can't understand the new
world of digital, fire yourself.
Build an executive team thatis
digital-first. Make sure there is a
techie on the board of directors.
If the board has a low digital IQ,
the company will have a low
digital IQ”
George Colony
CEO Forrester
Research

Do you have
Digital Leadership in your organisation?

The Australian Government is hiring
for its Digital Transformation Office

A government that is getting closer to its people.

A government that is getting closer to its people.

It has put together a Digital Transformation team
to re-invent how the government works.
Het afbeeldingonderdeel met relatie-id rId3 is niet aangetroffen in het bestand.
fastcompany.com/3046756/obama-and-his-geeks
Het afbeeldingonderdeel met relatie-id rId3 is niet aangetroffen in het bestand.

1. Be part of the technology circle
2. Measure the digital intelligence of your team
7. Install Digital Leadership
6. Go for garage innovation.
5. Start solving problems, forget ideas.
4. Create and spread your future vision.
3. Move digital to the core

2020
Strategy
Digital
Agenda
Digital
Leadership
Culture
Digital
Infrastructure

Examples from 7 countries
What about Belgium / Flanders?
#DDC15

It's time to move all-inIt’s time to move all-in :-)

Thanks ;-)
@DADOVANPETEGHEM
dado.vanpeteghem@duvalunion.com
DADO VAN PETEGHEM
Founding Partner
+32 474 82 68 07
#DDC15