The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Duncan Payne Presentation
1. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Progressive business growth and
memorable brands built on
FRONTLINE LEADERSHIP
EMPLOYEE ENGAGEMENT
STRATEGIC VISION
Please click to advance each slide
2. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Take-charge
leader, driving
business
internationally
Over 18 years
of progressive
experience
and
responsibility
Talent for
exposing new
ideas and
alliances
Superior
management
and
motivational
leadership
3. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Steadfast leadership in business turnarounds and daily operations
Streamlines operations, raises profitability, and builds brands worldwide
Manages teams with passion and enthusiasm
Brings focus to financial performance, employee experience, and client satisfaction
Grows business by identifying process improvements
Responds to market demands and develops future oriented strategies
Fosters lasting relationships with all stakeholders
Offers exceptional revenue generation and profit growth
4. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Organizational
Leadership
Strategic
Planning & Vision
Business Process
Optimization
Budgeting
& Forecasting
International Business
Leadership
Talent Management
& Team Building
Organizational
Streamlining
New Business
Development
Turnaround
Operations
5. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
DMG World Media
(1992-2010)
Promoted with increasing responsibility in corporate business development
EXECUTIVE VICE PRESIDENT, BUSINESS DEVELOPMENT
(2008-2010)
VICE PRESIDENT, Skunk Works
(2006-2008)
VICE PRESIDENT, Home Interest Shows
(2005-2006)
VICE PRESIDENT, Eastern Region - Home Interest Shows
(2004-2005)
Eastern Region Director - Home Interest Shows
(2003-2004)
Eastern Region Manager - Home Interest Shows
(2001-2003)
GENERAL MANAGER, North America – DMG Business Media
(1997-2001)
6. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
“Just as important as his many achievements, Duncan is well known and
respected as being excellent at what he does, and a pleasure to work with.”
Mark Carr, President dmg::events
7. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Outstanding Year-Over-Year Performance
Boosted revenue for 16 trade publications and related exhibitions by 140%
and increased operating profit by 170% over a three-year period.
0%
20%
40%
60%
80%
100%
120%
140%
160%
FY 1 FY 2 FY 3
Revenue Generation
8. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Consulted with a separate division to expand
their business model resulting in $1M in launch
revenue and the rebranding of their business.
Handpicked by senior management for difficult
assignments assessing and turning around
troubled operations worth millions of dollars.
Averted a potential catastrophe when the
Venezuelan government forced a change in city
and venue for an international oil show, just
five days before opening.
Frontline
Leadership
9. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Grew regional profits by 52% after resolving
operational, cultural, and staffing issues.
Increased local team involvement reducing
overhead and raising customer retention by
improving customer support at the local level.
Took charge of 33 annual events, 9 offices, 65
staff members, and 5 direct reports. Directed
production of all events and fully supported
local show teams producing $25M revenue.
Employee
Engagement
10. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Designed and implemented a sales
accumulation model forecasting shortfalls much
earlier and limiting damages well in advance
while exceeding the $43M revenue goal.
Introduced solutions in chronically troubled
markets and surpassed budget targets within
12 to 18 months.
Increased efficiency by reducing the size of the
business from 54 annual events to 35 while
retaining 94% of the profit. Lowered overhead
while pushing profit margin up 4%.
Strategic
Vision
11. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
“Duncan [managed] our under-performing division, a global business with operations
in North America, Europe, and the Middle East. Duncan took quick and decisive actions
to restructure the sales organization and the overall operating structure. His actions
were instrumental in increasing the division’s profits and transforming the business
into a high-growth business with significant upside potential.”
Greg Feehan, Senior Vice President Finance, dmg::events
“Your contributions to our team over the last year
have been immeasurable. You have an amazing ability to coach with positivity and
encouragement that I have the utmost respect for. Thanks!”
Ryan Murray, Event Sales Manager, DMG Energy Sector, North America
12. DUNCAN PAYNE
STRATEGIC SENIOR EXECUTIVE
DJ
P
Frontline Leadership Employee Engagement Strategic Vision
Progressive business growth and
memorable brands built on
FRONTLINE LEADERSHIP
EMPLOYEE ENGAGEMENT
STRATEGIC VISION
Thank you for taking the time to view this presentation and explore the many topics that we might discuss to grow
your business. For more information I can be reached via LinkedIn: http://ca.linkedin.com/in/duncanpayne