A Road Map To Improving Social Security Schemes Administrative Capacity

A Road-map to Improving Schemes Administrative capacity: The case of NSSF Uganda David Lambert Tumwesigye Performance Intelligence Manager Thursday, June 3, 2010 ECASSA SOCIAL PROTECTION ADMINISTRATION WORKSHOP FOR SENIOR MANAGERS: 22 ND -26 TH MARCH 2010, KAMPALA UGANDA

Key Initiatives aimed at improving administrative capacity at NSSF ,[object Object],[object Object],[object Object],Thursday, June 3, 2010

Objective of the presentation ,[object Object],Thursday, June 3, 2010

Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

Strategic Management ,[object Object],[object Object],Thursday, June 3, 2010

Thursday, June 3, 2010 NSSF’s approach to strategic Management What is desired? What is possible? Adapted from Pierce & Robinson, Strategic Management, 2005 Company Mission Company Profile External Environment- Strategic analysis and choice Grand strategy Long term objectives Operating strategies Annual objectives Policies Institutionalisation of strategy Control and evaluation Feedback Feedback Legend Major impact Minor impact

Critical Stages of Strategic Management ,[object Object],[object Object],[object Object]

Critical stages of Strategic Management ,[object Object],[object Object],[object Object]

The NSSF Strategy Formulation process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

The NSSF Strategy Formulation process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

What drives us? ,[object Object],[object Object],Thursday, June 3, 2010

Our VISION ,[object Object],Thursday, June 3, 2010

Our MISSION ,[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

Our Values ,[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

Key NSSF Stats Thursday, June 3, 2010

KEY STATISTICS ,[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010 1$=Ug SHS 2140

NSSF Long-term Objectives-2012 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

NSSF SWOT Analysis, Mar 2007 Thursday, June 3, 2010

Long-term Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010 Long-term Objectives Thursday, June 3, 2010

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010 Critical Success factors

Annual objectives ,[object Object],[object Object],[object Object],Thursday, June 3, 2010

NSSF Annual objectives and Targets 2009/10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

NSSF Annual objectives and Targets 2009/10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

NSSF Annual objectives and Targets 2009/10 ,[object Object],Thursday, June 3, 2010

NSSF Annual objectives and Targets 2009/10 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

Institutionalizing the strategy ,[object Object],[object Object],[object Object]

Annual/Functional Strategies ,[object Object],[object Object],[object Object],Thursday, June 3, 2010

Institutionalizing the strategy ,[object Object],[object Object],[object Object],[object Object],[object Object]

Institutionalising the strategy-from plans to action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010 Thursday, June 3, 2010

Monitoring and Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

Monitoring and Control ,[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

Why review the strategy? ,[object Object],[object Object],[object Object],Thursday, June 3, 2010

NSSF’s Performance Management System Thursday, June 3, 2010

Performance Management ,[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

What is Performance Measurement ,[object Object],[object Object],[object Object],[object Object]

The fundamental dimensions of performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Therefore: ,[object Object],[object Object],[object Object],[object Object]

Why measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Development and deployment of a performance measurement system Design Plan & Build Implement & Operate Refresh ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The four fundamental processes Source: Andy Neely et al (2002):The Performance Prism: The scorecard for measuring and managing business success

Process 1 DESIGN ,[object Object],[object Object]

Measures definition ,[object Object],[object Object],[object Object],[object Object],[object Object]

Measures/indicator definition template Measure/indicator: Purpose Relates to: Metric/Formula: Target Level(s): Frequency: Source of data: Who measures: Who acts on the data: What they do: Notes/Comments:

Have you designed a good measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process 2 PLAN & BUILD ,[object Object],[object Object]

Plan and Build ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Plan and Build ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Plan and Build ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process 3 IMPLEMENT & OPERATE ,[object Object],[object Object]

Implement and Operate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Data to Decisions cycle Data & Information Analysis & Interpretation Insights & Judgement Decisions & Actions Cause-and-effect understanding ‘ Double- loop’ learning Performance Management Process Performance Management Process Knowledge Capital

Process 4 REFRESH ,[object Object],[object Object]

Managing and Refreshing System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The diagnostic audit framework Business Performance Are the right things being measured? Are they being measured the right way? Quality of measurement practices Are the data captured and analysed? Are the data acted upon? Quality of Management practices

Challenges ,[object Object],[object Object],[object Object],Thursday, June 3, 2010

Key Successes ,[object Object],[object Object],[object Object],Thursday, June 3, 2010

Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Thursday, June 3, 2010

THANK YOU Thursday, June 3, 2010

A Road Map To Improving Social Security Schemes Administrative Capacity

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A Road Map To Improving Social Security Schemes Administrative Capacity