Patient rights and responsibilities

1. By/
Dr. Inas Ebeid
faculty of Nursing
Taibah University
Patients’ rights
and
responsibilities
1

2. Learning objectives
Upon completion of this lecture the student nurse
will be able to:
1- define patient rights
2- explain patient rights
3- explain patient responsibilities

3. outlines
 1- Definition of Patient and Family Rights
 2- Patient and Family Rights
 2-aPatient Rights:
 1/ knowing Patient and Family Rights and Responsibilities: 2/ Getting Health
Care:
 3/ Privacy and Confidentiality:
 4/ Safety and Protection:
 5/ Respect and Appreciation:
 6/ Participation in the Healthcare Plan:
 7/ RefuseTreatment:
 8/ Participation in Research Studies:
 9/ Organ andTissues Donation Policies and Procedures:
 10/ Health Insurance and Financial Policy:
 11/ Clear and Comprehensive Declaration Forms:
 12/ Complaints and Suggestions Policies and Procedures:

4. --- outlines
 2-b) Child Patient Rights:
 2-c) Elderly Patient Rights:
 2-d) Psychiatric Patient Rights:
 2-e) Special Needs Patient Rights:
3- Patient and Family Responsibilities:

5. Introduction
Ministry of Health in Saudi Arabia provides all health
services in its facilities to patients without any
discrimination. In addition, it acknowledges the rights
of patients and their families during their treatment in
its facility and expects them to fulfill the responsibilities
assigned to them.

6. --- Introduction
All workers in the health facility are committed to
patients' rights. They have appropriate Islamic and
social manners when dealing directly with patients and
their families. They are also expected to guide them to
Patients Relations Directorate to file their complaints or
suggestions, where the Directorate’s official protects
their rights and clarify it properly.

7. Definition
Patient’s Rights
Patient’s rights are policies and rules that must
be preserved and protected by the Health
facility toward patients and their families.

8. 1) Patient and Family Rights

9. 1/ knowing Patient and Family
Rights and Responsibilities:
• Introduce the patient to the facility mission and the patient
and family rights and responsibilities toward it.
• Give a copy of the Patient and Family rights and
responsibilities Bill to the patient when he/she enter or
register at the health facility.
• Ensure that the Bill is available at health services
departments in an outstanding place.

10. 2/ Getting Health Care:
• Provide the patient with the right treatment in the right time
without discrimination as to race, religion, believe, creed,
language, sex, age or disability.
• Ensure that the patient or his/her legal guardian is fully and
clearly informed about the case and health status in an
understandable language.
• Have an appropriate mechanism to educate them enough to
deal with the patient’s medical condition.
• Provide the patient with adequate nutrition that is appropriate
for his/her medical condition.

11. 3/ Privacy and Confidentiality:
• Discuss the treatment with the patient or his/her legal guardian
confidentiality.
• Maintain the confidentiality of the patient's information - unless
it's legally needed.
• Refuse to see anyone not concerned with providing the health
service, including visitors.
• Have separated male and female waiting areas.
• Ensure the presence of someone of the same sex as the patient
in the

12. ----- Privacy and Confidentiality:
Patient medical record is accessible only to:
o The medical team caring for the patient.
o The quality management program team.
o The health facility research team.
o People with a written authorization of the
patient, legal guardian or legal authorities.

13. 4/ Safety and Protection:
Provide patient with health care in a safe environment that
is appropriate to the patient health condition.
• Not to isolate the patient unless it’s needed.
• Safely transfer the patient from and to the health facility .
• Forbid smoking in all the health establishment facilities,
and designate specific smoking areas away from the places
of health services.

14. 5/ Respect and Appreciation:
 Treat the patient with courtesy and respect, with
appreciation of his/her individual dignity, no matter of
the time or conditions.
 Respect the patient’s identity by calling him/her with
his/her official name.
 Respect the patient’s cultural, psychosocial, spiritual and
personal values, beliefs and preferences.
 Asses and manage the patient pain appropriately.

15. 6/ Participation in the Healthcare Plan:
 Provide the patient with complete and updated information
about the diagnosis and treatment in an understandable
language.
 Introduce the patient to the identity and professional status of
the health care providers responsible of his treatment.
 Discuss the potential complications, risks, benefits and the
alternatives to the proposed procedures .
 Provide the patient or his/her legal guardian with needed
information before any treatment procedure or surgery.
 Inform the patient of the kind of interventions and medications
used in the treatment.

16. 7/ Refuse Treatment:
 The patient or his/her legal guardian is fully responsible
of his decisions or acts in case he/she refused treatment
or didn’t follow its instructions.
 The health facility will continue provide appropriate
health care to the patient according to standard medical
criteria.
 Inform the patient of other alternative treatments in
case he refused the treatment.

17. 8/ Participation in Research Studies:
 Provide the patient with clear and comprehensive
information about the research or the used clinical,
therapeutic and medication treatment in addition to the
expected outcomes.
 The patient has the right to give his or her consent or
refusal to participate before or during the research or the
study.
 •Researches and studies must be supervised and
permitted by a (scientific /official) committee or authority.

18. 9/ Organ and Tissues Donation Policies and
Procedures.
10/ Health Insurance and Financial Policy:
• The patient has the right to know in advance the
expected cost of treatment.
11/ Clear and Comprehensive Declaration
Forms:
• Provide a list of interventions that requires separate
declaration like: surgeries, anesthesia, blood transfusions,
interventions and risky treatments such as radiation,
chemical and electrical therapies.

19. 12/ Complaints and Suggestions Policies
and Procedures:
 The patient has the right to file a verbal or a written
complaint/suggestion, whether it is signed or not.
 The patient has the right to file a complaint to
different levels of the health facility.
 Deal with the patient and his/her family complaint as
soon as possible

20. Child Patient Rights:
In addition to the articles from 1 to 12, child patient is entitled to:
 Examine the child by a specialized medical team.
 Provide the health facility with specialized equipment and tools for
children.
 Have a special policy to protect children from all kinds of
harm.
 The medical team should report any violence against children to
the concerned authority.
 Avoid isolating the patient unless it's medically necessary.

21. Elderly Patient Rights:
In addition to the articles from 1 to 12, elderly patients are
entitled to:
 • Meet their special needs in the health facility.
 • Provide nourishing meals for inpatients.
 • Provide needed health and treatment services to the
patient.
 • Facilitate making appointments and having their
medical reports in health facilities.

22. Psychiatric Patient Rights
In addition to the articles from1 to 12, psychiatric patients are
entitle to:
 • Have a special policy to protect psychiatric patients from
all kinds of harm.
 • Ensure the patient’s freedom of movement and shouldn’t
isolate him/her unless it’s medically necessary.
 • Facilitate providing treatment services by allocating
mental health clinics in the health facility.
 • Provide suitable education and rehabilitation methods for
long-stay patients.

23. Special Needs Patient Rights:
In addition to the articles from 1 to 12, special needs
patients are entitle to:
 Provide the health facility with specialized equipment
and tools for special needs patients.
 Have a special policy to protect special needs
patients from all kinds of harm.
 Provide the health facility with suitable aisles and
bathrooms.

24. Companion’s Rights:
• Have clear policies in the health facility regarding patient
companions.
• Provide adequate nutrition.
• Provide mattresses or chairs that are used according to
the adopted regulations in the health facility.
Visitor’s Rights:Visitors are entitle to:
• Have suitable visiting hours.
• Have clear policies in the health facility in order to deal
with visitations in exceptional cases.

25. Patient and Family Responsibilities:

26. Patient and Family Responsibilities:
 Preserving the properties of the health facility and others.
 Using the facilities and equipment in the health facilities safely and
correctly.
 Treating all personnel, patients and visitors with courtesy, and respect.
 Following the general rules in addition to respecting others cultural,
spiritual and personal values and beliefs.
 Respecting the privacy of others.
 Following health facility regulations and instructions.
 Observing safety and security regulations in the health facility.
 Keeping appointments and notifying the health facility when the patient is
unable to do so for any reason.

27. Patient and Family Responsibilities:
Following the rules and instructions:
Presenting personal identification.
Providing complete and accurate information about the patient’s personal and
medical information.
Informing the health care providers of the surgeries he/she went through in addition
to the other health facilities he went to.
Reporting any changes in the patient’s health.
Notifying the physician about lack of understanding the treatment plan and
interventions.
Providing accurate and complete information about the patient’s health insurance.
Ensuring that financial obligations due for the health facility are fulfilled promptly.
Following the recommended treatment plan, where the patient or his/her legal
guardian is responsible for his/her actions and the consequences in case he/she
refused treatment

28. Thank you for listening