1. Forces of Change
Stephen K. Hacker
Chairman ASQ Global

2. About the Speaker
• CEO of Transformation Systems
International, LLC
• Formerly Executive Director of multi-
university action research lab, The
Performance Center
• Previously senior leader with Procter &
Gamble
• Acclaimed author of 7 books and a host
of journal articles

3. Two Themes
•Change is Accelerating Requiring
Transformational Leadership
•Quality is a Force to be Harnessed
in Creating Breakthrough Results

4. Successful Outcomes
• Helps you appreciate
the need for
transformative
leadership
• Allows you to see the
direction of Quality in
the Future
• Start thinking about
implications

5. 15 Billion Years Ago
Big Bang

6. 10 Billion Years Ago
Stars
Formed

7. 5 Billion years ago
Early Earth

8. 1 Billion Years Ago
Life Begins
•Life Begins

9. 1 Million Years Ago
Early Humans

10. 7 Thousand Years Ago
Large Scale
Civilization

11. 200 Years Ago
Industrial Revolution

12. Exponential Rate of Change
Cosmological clock of the universe
Integrated circuit chips
Life Development
Speed of Communication
Patent applications
DNA sequencing
Computer memory storage

14. Average
Humans by Era Lifespan at Birth
(years)
Upper Paleolithic 33
Neolithic 20
Life
Bronze Age and Iron Age 35+ Expectancy
Classical Greece 28
Classical Rome 28
Pre-Columbian North
America 25-30
Medieval Islamic Caliphate 35+
Medieval Britain 30
Early Modern Britain 40+
Early 20th Century 30-45
Current world average 67.2

15. Average Life Expectancy
World Industrialized
1900 30 yrs 50 yrs
2009 67 yrs 78 yrs

16. Accelerated Change
∆
1800 1850 1900 1950
2000 Time

17. Challenges Ahead

18. Social-Technical
in nature.

19. Organizations are Transforming
Social Restructuring
Unified Markets
Technology Skip
Social Skip
Abundance of Goods
Abundance of non-survival
time
Changing Political Structures

20. Organizational Competences
Incremental
Standardization Improvement Transformation
R
R R
E
E E
S
S S
U
U U
L
L L
T
T T
S
S S
TIME
TIME TIME

21. Organizational Impact
• Individuals are shifting
in outlooks, visions,
skill sets, and
consciousness
• Teaming is rapidly
changing
• Transformational
Leadership proficiency
now required

22. Waves of Change
Think Tsunamis…
increasing in
occurrences.

23. 2nd Theme
Quality is a Force
to be Harnessed
in Creating
Breakthrough
Results in the
Future

24. Futuring
Living in the Future

25. No View of the Future Will Be Accurate
• Every view will be overtaken by
unpredicted events
• That does not mean the identified forces
are not still acting on the future
• Advantage still
goes to those
who anticipate
• Agility provides
a premium in
rapidly changing
environments

26. Identifying the Forces of Change
• International Participation
- 34 countries
• Diverse Representation
- Education, Government, Healthcare,
Manufacturing, Not-for-Profit, and Service
•Delphi Technique
- All electronic, anonymous entries
- Rank Order

27. Key Forces
1. Globalization
2. Social Responsibility
3. New Dimensions for Quality
4. Aging Population
5. Healthcare
6. Environmental Concern
7. 21st Century Technology

28. #1 Globalization
• Dominant force.
• Only force that
has been listed
on each of the
previous
four studies.

29. #2 Social Responsibility (SR)
First of several forces that reflect the
growing concern of citizens for the fate
of our planet.

30. #3 New Dimensions of Quality
• Tradition – control &
improvement.
• Future
Competencies
(change, transformation,
value, creativity,
innovation, systems
thinking)

31. #4 Aging Population
• Life spans are
increasing and
organizations are
responding to
this large market need.

32. #5 Healthcare
• Globalization is adding to
the number of people
expecting access to
healthcare.
• Quality can play an
important role in removing
waste from the system and
improving health outcomes.

33. #6 Environmental Concern
• Consumers expect
organizations to reduce their
environmental impact.
• Waste intolerable.
• Increased accountabilities.
• Scarcity will drive cost
and cost will drive
consumer behavior.

34. #7 21st Century Technology
• A challenge and an
opportunity.
• Driving the rate of
change the world is
experiencing.

35. Implications for Quality
• Growing importance of quality.
• Growing global consciousness of the
quality profession and methodologies.
• Expanding Quality Body of Knowledge
(BoK).

36. Implications for Businesses
• Need for transformational performance
• Living systems and complex systems
• Changing workplace demographics
• Globalization ever increasing
• Consumers push organizations toward
social responsibility and better
stewardship of environment

37. Implications for Business Leaders
Expanded skill sets are required:
• Control & improvement,
• Transformational leadership,
• Innovation,
• Value creation,
• Systems thinking and Organic execution,
• Vision and Future casting

38. What’s Next to do?
• Become engaged in dialogue about the future;
asking questions about implications for
yourself, your organization, your community
• Challenge yourself
to think and act
beyond business
climate of the past.
Capture the power
of the tsunamis.