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2011 STS Marketing College

Doug Arbogast and Carl Thompson
    Travel Green Appalachia
        Fayetteville, WV


      Travel Green 101
Part 1:
  • Green Travel and Certification

  • Destination Stewardship

Part 2:
  • The Market for Sustainable Destinations

  • Developing a Strategy for Destination Stewardship
West Virginia is
located within a
250-mile radius of
several major
metropolitan
markets and within
500 miles of more
than 60% of the
United States
population.
Washington DC,
Pittsburgh,
Cleveland and
Charlotte all are
within a day’s
drive.




             6
The Recreation, Parks, and Tourism Resources (RPTR) Program at
West Virginia University is a recognized leader in training the future
managers of recreation, park, and tourism areas and organizations in
America and internationally.




                    Learning, travel, and yet more travel
                         Alexander von Humboldt
Tourism growth goes on. . .
1000
    1000
             International Tourist Arrivals Worldwide (million) (1990-2004)
                 International T ourist Arrivals Worldwide (million) (1990-2008+)
                            Source: World Tourism Organization (WTO)©
                      Multiply by five for World Tourism Organization (WTO)©
                                   Source: rough estimate of in-country trips
 900                       Multiply by five for rough estimate of in-country trips
       900                                                                                                                                                                   898
                                                                                                                                                            903     904             900

                                                                                                          9/11 attacks                                                      880
                                                                                                                                                                    846
                                                                                                                                                    846
 800
       800                                                           Millennium travel                                                                    800
                                                                     spike                                                               800

                                                                                                                                               760
                                                                                                                                 760                Credit -
 700                                                                                                                                                crisis                Recovery?
       700                                                                                                                 715
                                                                                                         697
                                                                                                                 715
                                                                                                                   693                 691
                                                                                                                                                    collapse
                                                                                                 697     693             691

                                                                                               652
                                                                                         652
 600 600
                                                                                 635
                                                                                       635
                                                                                                                                    SARS &
                                                                          611 611
                                                                                                                                   Iraq War
                                                                 597597
                Gulf
                War                              550
                                                           565
                                                         565                                           Tech
                                                550
                                                                                                       bubble
 500 500
                                                                                                       bursts
                                      519
                                       519
                              503
                                503


             458 458 464464

 400 400




 300 300
         1990       1991      1992    1993   1994        1995     1996      1997       1998    1999    2000      2001     2002     2003        2004       2005    2006      2007
           90


                    91


                             92


                                    93


                                           94


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Tourism = >10% of global GDP
       and 200 million jobs worldwide
Tourism = 5 percent of global CO2 emissions
more than the emissions produced by billions of people
living and working for one year in big industrialized
countries or emerging economies
What is green travel?
According to the 2007 Travel Industry of America Research
Report
   Travelers are becoming more sustainability-conscious
   and are beginning to make decisions based on
   sustainability criteria.

According to a 2009 Cone Consumer Environmental
Survey
   Despite the state of the economy, 34 percent of
   American consumers indicate they are more likely to
   buy environmentally responsible products today.

According to a 2009 Green Seal and EnviroMedia Social
Marketing study
   Consumers are verifying green claims by reading the
   packaging (24%) and turning to research (going
   online, reading studies 47%).
Greenwashing?
• Greenwash (a portmanteau of green and whitewash) is a term that
  is used to describe the act of misleading consumers regarding the
  environmental practices of a company or the environmental benefits
  of a product or service.[1]

• The term is generally used when significantly more money or time
  has been spent advertising being green (that is, operating with
  consideration for the environment), rather than spending resources
  on environmentally sound practices.




Source: Wikipedia
The National Geographic Center for Sustainable Destinations
says that “Sustainable tourism, like a doctor's code of ethics,
means "First, do no harm." It is the foundation for destination
stewardship. Sustainable tourism protects its product-the
destination. It avoids the "loved to death" syndrome by
anticipating development pressures and applying limits and
management techniques that preserve natural habitats, heritage
sites, scenic appeal, and local culture. It conserves resources.
Environmentally aware travelers patronize businesses that reduce
pollution, waste, energy consumption, water usage, landscaping
chemicals, and excessive nighttime lighting. It respects local
culture and tradition. Foreign visitors learn local etiquette,
including at least a few courtesy words in the local language.
Residents learn how to deal with foreign expectations that may
differ from their own. It aims for quality, not quantity. Destinations
measure tourism success not just by numbers of visitors, but by
length of stay, how they spend their money, and the quality of their
experience.‖
Green Travel Performance Indicators
One study estimated that

    a single transatlantic return flight emits
    roughly half the CO2 emissions produced by
    all other sources (lighting, heating, car use,
    etc.) consumed by an average person
    yearly.
Source: UN Atlas of the Oceans – Air Travel Pollution
1 Go through each Inventory and
                                           answer ―Yes‖ or ―No‖ to each question




                                           2 If you answer ―Yes‖, then select a % range from a dropdown
                                           list




© enviroIndex. All rights reserved. 2010
2 An estimate of the amount of greenhouse gas will be provided
                                           1 Use the Calculator to input the type and quantity used




                                                                                                      3 All quantities can be converted to a common unit of measure




© enviroIndex. All rights reserved. 2010
1 Use the Calculator to input the type and quantity produced




             2 Use the Calculator to input the type and quantity recycled




© enviroIndex. All rights reserved. 2010
Who can participate?
• Accommodation

• Convention Center

• Event

• Restaurant

• Tour Operator (Guide)

• Visitor Center

• Etc.
Additional Components to Consider

  Who’s Gonna Manage and Administer?

                 Cost

        Second party verification


 Site Assessment (Third Party verification)
itravelgreen® West Virginia provides:
    1. a comprehensive system for assessing and improving the
       triple-bottom line of travel and tourism providers, and

    2. brand recognition as a sustainable travel and tourism
       organization.
Performance Indicators      Also Consider

•   Communication           •   Percentage Inventories
•   Energy Saving           •   Measuring Consumption
•   Water Saving            •   How to Report
•   Waste Reduction         •   Who Can Participate
•   Local Involvement       •   Branding
•   Purchasing              •   Marketing
•   Transportation          •   Management
•   Natural Environment     •   Cost
•   Built Environment       •   Second Party Verification
•   Sustainability Policy   •   Site Assessment
Being greener is a start.
Quality of place completes the appeal.
DESTINATION TOURISM STYLES
 DIFFER IN RELATION TO PLACE




Touring     R&R      Entertainment
Touring-style tourism
     Relies on human and physical character of place.


ACTIVITIES                   CHARACTERISTICS
• sightseeing                • Diffuse impact
• history
• nature                     • Supports small businesses
• scenery                    • Requires protecting nature
• hiking / Nordic skiing     and heritage
• local shopping
• typical cuisine            • Needs architecture,
• photography                landscapes, culture unique to
• culture & festivals        the locale.
R & R tourism
      Depends only on physical character of place.


ACTIVITIES              CHARACTERISTICS
• coastal resorts       • Risk of sprawl
• golf                  • Environmental impacts
• downhill skiing       • Opportunity for architecture,
• water sports          landscaping, cuisine, day tours,
• vacation homes        that suit the locale.
Entertainment-style tourism
      Manufactured attractions that do not depend
                on character of place.

ACTIVITIES                 CHARACTERISTICS
• theme parks              • Changes nature of locale;
                             high impact.
• outlet malls             • High employment generator.
• amusement parks
                           • Mass tourism; high traffic.
• convention centers
• sports arenas
• casinos
―Tourism is like fire,‖ goes a saying.
  ―It can cook your food.
   It can burn your house down.‖
DESTINATION STYLE DRIFT . . .

              if development unchecked, unguided




Touring                                        Entertain-
                         R&R
                                                 ment


Unspoiled                                     SPOILED ?
destination
Tourism and
                            sustainability
                                                    GEOTOURISM:
                           Chain hotels,
                       resorts, malls, etc          Now, celebrate
                                                      the place
    UNSUSTAINABLE
       TOURISM
• Overcrowding
• Lower quality of experience
• Loss of distinctiveness
• Erosion of culture and
environment
                                             SUSTAINABLE TOURISM:
                                                 First,do no harm
                                               people, profit, planet
Geotourism
 What More and More People Want From Travel

Tourism that
sustains or enhances
the geographical
character
of a place — its
     • environment,
     • culture,
     • aesthetics,
     • heritage, and
     • the well-being
       of its residents.
?? Some hotel, somewhere
CONSTRUCTIVE
RESTORATIVE
School project:
What you like
most about
Block Island?
The Geotourism Charter

 A set of principles to
 promote sustainable
 tourism and enlightened
 destination stewardship.
1. Integrity of place      8. Protection and enhancement of

2. International codes       destination appeal

3. Market selectivity      9. Land use

4. Market diversity        10. Conservation of resources

5. Tourist enthusiasm      11. Planning

6. Community involvement   12. Interactive interpretation

7. Community benefit       13. Evaluation

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2011 sts marketing college travel green presentation part 1

  • 1. 2011 STS Marketing College Doug Arbogast and Carl Thompson Travel Green Appalachia Fayetteville, WV Travel Green 101
  • 2. Part 1: • Green Travel and Certification • Destination Stewardship Part 2: • The Market for Sustainable Destinations • Developing a Strategy for Destination Stewardship
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. West Virginia is located within a 250-mile radius of several major metropolitan markets and within 500 miles of more than 60% of the United States population. Washington DC, Pittsburgh, Cleveland and Charlotte all are within a day’s drive. 6
  • 8. The Recreation, Parks, and Tourism Resources (RPTR) Program at West Virginia University is a recognized leader in training the future managers of recreation, park, and tourism areas and organizations in America and internationally. Learning, travel, and yet more travel Alexander von Humboldt
  • 9.
  • 10.
  • 11. Tourism growth goes on. . . 1000 1000 International Tourist Arrivals Worldwide (million) (1990-2004) International T ourist Arrivals Worldwide (million) (1990-2008+) Source: World Tourism Organization (WTO)© Multiply by five for World Tourism Organization (WTO)© Source: rough estimate of in-country trips 900 Multiply by five for rough estimate of in-country trips 900 898 903 904 900 9/11 attacks 880 846 846 800 800 Millennium travel 800 spike 800 760 760 Credit - 700 crisis Recovery? 700 715 697 715 693 691 collapse 697 693 691 652 652 600 600 635 635 SARS & 611 611 Iraq War 597597 Gulf War 550 565 565 Tech 550 bubble 500 500 bursts 519 519 503 503 458 458 464464 400 400 300 300 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 19 19 19 19 19 19 19 19 19 19 20 20 20 20 20 20 20 20 20 20 20
  • 12. Tourism = >10% of global GDP and 200 million jobs worldwide
  • 13. Tourism = 5 percent of global CO2 emissions more than the emissions produced by billions of people living and working for one year in big industrialized countries or emerging economies
  • 14. What is green travel?
  • 15.
  • 16. According to the 2007 Travel Industry of America Research Report Travelers are becoming more sustainability-conscious and are beginning to make decisions based on sustainability criteria. According to a 2009 Cone Consumer Environmental Survey Despite the state of the economy, 34 percent of American consumers indicate they are more likely to buy environmentally responsible products today. According to a 2009 Green Seal and EnviroMedia Social Marketing study Consumers are verifying green claims by reading the packaging (24%) and turning to research (going online, reading studies 47%).
  • 17. Greenwashing? • Greenwash (a portmanteau of green and whitewash) is a term that is used to describe the act of misleading consumers regarding the environmental practices of a company or the environmental benefits of a product or service.[1] • The term is generally used when significantly more money or time has been spent advertising being green (that is, operating with consideration for the environment), rather than spending resources on environmentally sound practices. Source: Wikipedia
  • 18.
  • 19. The National Geographic Center for Sustainable Destinations says that “Sustainable tourism, like a doctor's code of ethics, means "First, do no harm." It is the foundation for destination stewardship. Sustainable tourism protects its product-the destination. It avoids the "loved to death" syndrome by anticipating development pressures and applying limits and management techniques that preserve natural habitats, heritage sites, scenic appeal, and local culture. It conserves resources. Environmentally aware travelers patronize businesses that reduce pollution, waste, energy consumption, water usage, landscaping chemicals, and excessive nighttime lighting. It respects local culture and tradition. Foreign visitors learn local etiquette, including at least a few courtesy words in the local language. Residents learn how to deal with foreign expectations that may differ from their own. It aims for quality, not quantity. Destinations measure tourism success not just by numbers of visitors, but by length of stay, how they spend their money, and the quality of their experience.‖
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  • 41. One study estimated that a single transatlantic return flight emits roughly half the CO2 emissions produced by all other sources (lighting, heating, car use, etc.) consumed by an average person yearly. Source: UN Atlas of the Oceans – Air Travel Pollution
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  • 47. 1 Go through each Inventory and answer ―Yes‖ or ―No‖ to each question 2 If you answer ―Yes‖, then select a % range from a dropdown list © enviroIndex. All rights reserved. 2010
  • 48.
  • 49. 2 An estimate of the amount of greenhouse gas will be provided 1 Use the Calculator to input the type and quantity used 3 All quantities can be converted to a common unit of measure © enviroIndex. All rights reserved. 2010
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  • 51. 1 Use the Calculator to input the type and quantity produced 2 Use the Calculator to input the type and quantity recycled © enviroIndex. All rights reserved. 2010
  • 52.
  • 53.
  • 54. Who can participate? • Accommodation • Convention Center • Event • Restaurant • Tour Operator (Guide) • Visitor Center • Etc.
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  • 57.
  • 58. Additional Components to Consider Who’s Gonna Manage and Administer? Cost Second party verification Site Assessment (Third Party verification)
  • 59.
  • 60. itravelgreen® West Virginia provides: 1. a comprehensive system for assessing and improving the triple-bottom line of travel and tourism providers, and 2. brand recognition as a sustainable travel and tourism organization.
  • 61.
  • 62. Performance Indicators Also Consider • Communication • Percentage Inventories • Energy Saving • Measuring Consumption • Water Saving • How to Report • Waste Reduction • Who Can Participate • Local Involvement • Branding • Purchasing • Marketing • Transportation • Management • Natural Environment • Cost • Built Environment • Second Party Verification • Sustainability Policy • Site Assessment
  • 63. Being greener is a start. Quality of place completes the appeal.
  • 64. DESTINATION TOURISM STYLES DIFFER IN RELATION TO PLACE Touring R&R Entertainment
  • 65. Touring-style tourism Relies on human and physical character of place. ACTIVITIES CHARACTERISTICS • sightseeing • Diffuse impact • history • nature • Supports small businesses • scenery • Requires protecting nature • hiking / Nordic skiing and heritage • local shopping • typical cuisine • Needs architecture, • photography landscapes, culture unique to • culture & festivals the locale.
  • 66.
  • 67.
  • 68. R & R tourism Depends only on physical character of place. ACTIVITIES CHARACTERISTICS • coastal resorts • Risk of sprawl • golf • Environmental impacts • downhill skiing • Opportunity for architecture, • water sports landscaping, cuisine, day tours, • vacation homes that suit the locale.
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  • 71. Entertainment-style tourism Manufactured attractions that do not depend on character of place. ACTIVITIES CHARACTERISTICS • theme parks • Changes nature of locale; high impact. • outlet malls • High employment generator. • amusement parks • Mass tourism; high traffic. • convention centers • sports arenas • casinos
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  • 74. ―Tourism is like fire,‖ goes a saying. ―It can cook your food. It can burn your house down.‖
  • 75. DESTINATION STYLE DRIFT . . . if development unchecked, unguided Touring Entertain- R&R ment Unspoiled SPOILED ? destination
  • 76. Tourism and sustainability GEOTOURISM: Chain hotels, resorts, malls, etc Now, celebrate the place UNSUSTAINABLE TOURISM • Overcrowding • Lower quality of experience • Loss of distinctiveness • Erosion of culture and environment SUSTAINABLE TOURISM: First,do no harm people, profit, planet
  • 77. Geotourism What More and More People Want From Travel Tourism that sustains or enhances the geographical character of a place — its • environment, • culture, • aesthetics, • heritage, and • the well-being of its residents.
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  • 84. ?? Some hotel, somewhere
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  • 101.
  • 102. School project: What you like most about Block Island?
  • 103. The Geotourism Charter A set of principles to promote sustainable tourism and enlightened destination stewardship.
  • 104. 1. Integrity of place 8. Protection and enhancement of 2. International codes destination appeal 3. Market selectivity 9. Land use 4. Market diversity 10. Conservation of resources 5. Tourist enthusiasm 11. Planning 6. Community involvement 12. Interactive interpretation 7. Community benefit 13. Evaluation