1. CeceWood
Location Austin, TX
Phone 210.835.9041
Email doowecec@mac.com
Technology Guru & Creative Mind LinkedIn linkedin.com/in/cecewood
Apple: Genius (Certified Technician) 2011 - Current
I Work
Repairing products and relationships while educating customers on Apple products/software. Creating that
"wow" experience for the customers. Completing repairs in a timely fashion with accuracy. Leading
meetings/discussions on productivity, utilization, and customer satisfaction. Providing the Business Team
with many new clients and exceeding given goals. Being a mentor for the entire Family Room (technicians
and trainers) and the Red Zone (sales people). Helping a variety of people including Executives, Lawyers,
Doctors, Social Workers, etc. in a “Help Desk” environment. Understanding the importance of being able to
research certain issues until a result is found while respecting the clients time and data sensitivity.
SXSW: Conference Tech Crew Shift Leader & Interactive Panels Volunteer 2011- Current
Leading teams which provide technical assistance and general troubleshooting for Interactive Panelists.
Responsible for resolving escalated situations by providing quick and accurate solutions for Windows and
Mac operating systems.Thinking on my feet to resolve many different situations including but not limited to
presentations, online communications and video playback issues. Maintaining green rooms and
presentation rooms, as well as panel schedules. Assisting panelists with Tier 2 & 3 technical support for
company- and customer-owned computers, projectors and sound boards.
City Street Sweets: Graphic Designer & Remote IT Support 2010 - 2011
Designed monthly postcards, outdoor advertisements, and HTML E-blasts. Redesigned/updated website
with newest products and themes. Was a big part in the company redesign and identity. Redesigned/
updated website with newest products and themes. Took a big part in the company redesign and identity
change. Also, was their go-to person for remote IT support on their windows machines.
Apple: Specialist, Family Room Specialist & Creative (Certified Trainer) 2008 - 2011
Educated customers and associates on Apple products and software. Maintained workshop schedules and
coworkers’ certifications. Organized and presented workshops for co-workers on promoters and time
management. Trained and produced training materials for new Concierges and Specialists.
Panera Bread: Associate Trainer & In-House IT Support 2003 - 2008
Provided daily working supervision of associates to ensure company standards are maintained and
continually improved. Trained new staff members in various areas of the bakery café while having to stay
up-to-date on new products and visuals standards. Lead many new product meetings and helped
organize events and product releases. Resolved many server/system/POS issues and complications.
The Art Institute of Tampa: 2008-2011
I Learn
Major in Graphic Design and Minor in Advertising
University of Montevallo: 2007-2008
Major in Marketing and Minor in Mass Communications
Certifications
Apple Certified on iWork, iLife, Bento, Mac OS 9-10.7, Adobe Photoshop, Illustrator, InDesign
Macintosh Hardware, Software, Apple Small Devices
Additional Software Knowledge
Windows OS, Microsoft Office (Windows/Mac), Exchange, Outlook, Entourage
Skills
I Rock
• Consistently builds team work and coordination with managers, co-workers and clients.
• Known for coming up with new creative ideas and ways of operations.
• Great when it comes to listening and problem solving within a timely manner.
• Understands the importance of written/verbal communication with service providers, clients, co-workers,
etc.