The document outlines different stages of response to a challenge, from initial denial and anger focusing on the past, to eventual acceptance and exploration of options for the future. It contrasts individual reactions of "why me?" and frustration with a desire to contribute, and organizational reactions of "business as usual" versus communicating strategic intent. The solution stage involves focusing on both past and future, formally launching and onboarding new roles, setting clear performance expectations through contracting, and allowing individual participation, clarification of new roles, and training to deal with the challenge.