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ERP Implementation Project



Role Profile
Organizational Change Manager




Author
5/10/2008
1. Purpose  of      this   This document outlines the role and function of the Organizational
   Document                C...
•   Sound people management and related skills, including:
       o   Emotional Intelligence
       o   Facilitation
     ...
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Role Profile Organizational Change Manager

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Role Profile Organizational Change Manager

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Role Profile Organizational Change Manager

  1. 1. ERP Implementation Project Role Profile Organizational Change Manager Author 5/10/2008
  2. 2. 1. Purpose of this This document outlines the role and function of the Organizational Document Change (OCM) Manager in ERP implementations. As such the document will highlight the following: • The role purpose • The key performance areas of the role • Role prerequisites 2. Role Purpose The primary aim of the role is based on the need for an individual to provide strategic advice and direction for managing change arising from the project in the organization, identifies potential risks, creates plans to mitigate the risk and executes risk mitigation plans. 3. Key Performance • Stakeholder analysis and engagement Areas • Change readiness assessment and risk profiling • Change journey articulation and implementation • Project organization support • Team development interventions • OCM training for team and change leaders • Plan and execute communications campaign • Support functional and technical training • Organizational alignment and optimization interventions, with specific reference to: o Determination of organizational impact o Structure design o New roles design and role clarification o Alignment of performance management, incentive, attraction and retention systems and processes to ensure sustainability of change 4. Role prerequisites • Project and general management skills • Leadership ability • High level strategy and OCM knowledge
  3. 3. • Sound people management and related skills, including: o Emotional Intelligence o Facilitation o Presentation and articulation o Negotiation and conflict resolution o Client handling

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