Personal Information
Organização/Local de trabalho
Toronto, Canada Area Canada
Cargo
Senior Manager, User Experience Design, Enterprise BU at Rogers Communications
Setor
Design
Sobre
Internet professional with over 16 years experience planning, designing and delivering experiences across digital networks; including large websites, mobile apps and social platforms that support business growth and customer satisfaction. Strategic leader of a high performing team delivering innovative, easy to use products that grow customer loyalty. Simple is hard.
Specialties: Customer Experience, User experience design, Customer Journey design, Ecosystem mapping, digital marketing, mobile, content strategy, usability and information architecture.
- Apresentações
- Documentos
- Infográficos
Understanding Client Dynamics, presented at Embrace UX
Morag Johnston
•
Há 9 anos
Service Transformation Keynote
Jess McMullin
•
Há 7 anos
Pleasure, Flow, and Meaning in Design
Dana Chisnell
•
Há 12 anos
Introducing OKRs
Bill Eisenhauer
•
Há 9 anos
Practical Ethnography: doing ethnography in the private sector
Sam Ladner
•
Há 10 anos
3 Social Trends For 2014
Ogilvy Consulting
•
Há 10 anos
OgilvyOne Worldwide - Presentation by Brian Fetherstonhaugh
Ogilvy & Mather South Africa
•
Há 11 anos
O&M Guide to Owning Share of-Voice at an Event
Ogilvy
•
Há 10 anos
8 Must-Dos for Your 2014 Content Marketing Plan
Mike Corak
•
Há 10 anos
Econsultancy and ethology: Digital Marketing Strategy for the Three Screens
Mike Corak
•
Há 11 anos
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
Há 10 anos
Brand / Belief
Faris Yakob
•
Há 11 anos
Backcasting 101
Matthew Milan
•
Há 16 anos
Learning to flow
Adrian Ho
•
Há 11 anos
26 Time Management Hacks I Wish I'd Known at 20
Étienne Garbugli
•
Há 11 anos
How To Plan A Successful Social Media Campaign
Jeremy Waite
•
Há 11 anos
Customer Segmentation Principles
Vladimir Dimitroff
•
Há 17 anos
Production as strategy
Zeus Jones
•
Há 13 anos
The Right Way to Wireframe - CIDD Chicago, February 6, 2013
Russ U
•
Há 11 anos
What User-Centered Design is Good For
Dan Saffer
•
Há 13 anos