1. Perception and Personality in Organizations C H A P T E R 3

3. Perceptual Process Model Environmental Stimuli Selective Attention Emotions and Behavior Organization and Interpretation Feeling Hearing Seeing Smelling Tasting

7. Social Identity Theory An Individual’s Social Identity ACME Widget Employee Live in the United States U. of Vermont Graduate Employees at other firms People living in other countries Graduates from other schools

9. The Stereotyping Process Professors are absent-minded Our instructor is a professor Our instructor is absent-minded Develop categories and assign traits Assign category’s traits to the person Assign person to category based on observable info

12. Rules of Attribution External Attribution Internal Attribution Frequently Consistent with past Seldom Frequently Distinctive from other situations Seldom Seldom Consensus (Other people are similar) Frequently

14. Self-Fulfilling Prophecy Cycle Supervisor forms expectations Expectations affect supervisor’s behavior Supervisor’s behavior affects employee Employee’s behavior matches expectations

19. Improving Perceptual Accuracy Improving Perceptual Accuracy Diversity Initiatives Empathize With Others Postpone Impression Formation Know Yourself Compare Perceptions With Others

20. Know Yourself (Johari Window) Known to Self Unknown to Self Known to Others Unknown to Others Open Area Blind Area Unknown Area Hidden Area Open Area Blind Area Hidden Area Unknown Area Disclosure Feedback

22. Big Five Personality Dimensions Outgoing, talkative Courteous, empathic Caring, dependable Poised, secure Sensitive, flexible Extroversion Agreeableness Conscientiousness Emotional Stability Openness to Experience

26. Perception and Personality in Organizations C H A P T E R 3