Internship on
Everest Bank
Limited
Presented By : Dinesh Adhikari , MBA - V

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Organisation Everest Bank Limited, Gongabu Branch
Department Customer Service
Duration of Internship 10th January 2016 - 11th March 2016
Working Days 44 day
Working Hours 297 Hour 10 Minute

Everest Bank Limited
oEstablished in October 18, 1994
o Initial paid up capital of Rs. 3 crore
oJoint venture with Punjab National Bank in 1997
o7.5 lacs customer, 61 branches and 84 ATM counters
o“Best Managed Commercial Bank” by Asian Paint Newbiz Award 2013
o“Bank of the Year 2006” by The banker, London
oNumber 1 bank under CAMELS rating conducted by Karobar National Daily
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Expose to a
particular job
Taste of What
profession is like
Theory and
practical
difference
communication,
technology,
quantitative reasoning,
and teamwork.

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CSD
• Customer Related
• Assistance service
delivery
• Maintaining records
• Filing
Clearing
• Cheque receiving records
• Stamping and carrying
cheques to department
• Selecting return cheques
Others
• Searching files and
updating
• Circulating messages
and circulars

Problem and Solution
1
• Managing Queue
2
• Account opening related
3
• ATM Related
4
• Account Closing
5
• i-Banking and Computer
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Intern key observation
oBanking Culture
oEmployee performance
oInformation flow
oSoftware performance
oBehaviour toward internee
oCustomer service
oDecoration and area
oPower distance
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Skill Learned
Importance of customer service
Banking culture and environment
Problem handling
Discipline and time management
Self-awareness and self-reflection
Sense of responsibility
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oAccount opening through online
oShould expand locker facility
oShould Install electronic token system
oShould Install clearing machine
oShould improve efficiency of ATM machine
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EBL

Feedback- College/University
Maintain good relationship with BFIs, MFG, Trading house
University should Deduct the duration of internship
Student should provide proper guidelines and supervision
College has to reward those organization which provides
internship
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Everyone remembers what it’s like to
be a intern. I like to sum it up as a time
dominated by uncertainty, doubt, and
confusion.