2. CMDB, Incident,
Problem,
Release Mgmt,
Service Request
Virtual Workload
Provisioning,
Multi Hypervisor,
Cloud Mgmt, Self
Service
OS / Software
Deploy,
Patching and
Settings Mgmt,
3rd party OS
Performance,
Health, Network,
Application
Monitoring, Best
Practices
Backup &
Disaster
Recovery
Orchestration
Run Book
Automation,
Integration
15. ADDS
Service ManagerEnd User
End User
Active Directory
Service Request
CMDB
Orchestrator
Runbooks
Self-Service
Portal
Runbook
Activity
ActiveDirectory Connector Orchestrator Connector
Links to Runbook
Relates to CIs
Runbook
Triggers Runbook
Transfers Parameters
Initiate Service Requests
Initiate Incidents
Get-Objects
Set-Objects