Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful
communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data,
videoandvoiceinfrastructure–hence,weareaone-stopproviderforothercompanies’technologyneeds.
HereatElision,wehavetheexpertise,experienceandthelatesttechnologiestomakeyourbusinesscommunicationsimple,better,andfaster.
Working with a lot of innovative and leading service providers in the core domain VoIP, our company pampers the telecommunication market,
whichrangefromstart-upcompaniestoestablishedandwell-knownindustryleaders.
About Elision TechnoLab LLP
DialShree
Dialer
About
Elision
IVR
System
IP /
PBX
Click2
Call
Voice
Logger
Voice
Broadcasting
Live
Chat
Live
Webcasting
Live Web
Conference

Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
Click2
Call
Live
Chat
Voice
Logger
Reach
Us
Web
Conference
About
Us
With a lot of areas of expertise such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter
Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions are all innovative products
thatwetakeprideagainstourcompetitors.
In addition, the product portfolio of our company includes Video Telephony, Voice Logger and Click2Call Web and
CallingCardsolutions forworldwidecallingthatwilllessenthecosttoalmost80percent.
Elision being pioneer in providing voip solution also specialize in customization of following opensource platforms
such as Asterisk, FreeSwitch, OpenSIPs, Kamailio, Vicidial, FreePBX, A2billing & WebRTC to cater industry telecom
requirement.
What we do
Mission
“Effective Communication through Elision Technolabs
VoIP Solutions; is our mission so as to power today’s,
tomorrow & forever civilization – The world is ever
changing."
Vision
"Our vision is to be earth's most customer-centric
company where customers or Individuals can find and
discover anything they might want to communicate
which adds tremendous values in Business & Personal
life… at the most economical possible rates along with
hoardsofbenefits.”
Key Strength
Ÿ Strong ManagementTeam
Ÿ 25 Qualified& trained professionals to market, install ,
integrate,&supportthetargetsegment.
Ÿ 24*7 NOC to provide Remote maintenance, with
completeinfrastructureatthefacility.
Ÿ Voice/Video,Chat,E-mailsupportavailable24*7.
Ÿ In-depth Knowledge on IPLC/VoIP/ TDM/ VoIP and
hostofACD/IVR/PD/Loggers.
Ÿ PredictiveDialer - has the ability to increase sales by as much as double per hour for each agent. It eliminate much of the
wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is
spending hisorhertimeactuallyselling
Ÿ Click2CallWeb - aninnovativetechnologyinordertoengageyouronlinevisitorsoveratelephone
Ÿ IVRSystem - atechnologythatautomatescommunicationsandcontactswithtelephonecallers
Ÿ IP/PBX - helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way
ofcommunication
Ÿ VoiceBroadcasting - amasscommunicationmethodthatsendspre-recordedmessagetodifferentcallrecipientsatonce
Ÿ VideoTelephony - youcanreceiveandmakeunlimitedqualityvideophonecallsworldwide
Ÿ WebConferencing - Elision MassMeet Web Conferencing solutions allow participants in a meeting to see and hear each
other,makingforaninteractiveconference
Ÿ Webcasting - Broadcast your live event over secure web, using high quality video, pre-produced video and even your
own PowerPoint slides, we can produce live show that looks and feels more like professional network
TVShowsetc.
Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in
developing long-term and strategic commitment with them. The diverse solutions and focuses
approach of Elision TechnoLab LLP, along with experience, addresses the needs of service providers
on a regular basis. We offer 24/7 support to our clients and make sure that their services are
availableatalltimes
Following areproductportfolioofElision:

Call Centre Predictive/Auto Dialer, IVR
DialShree
Dialer
We provide Call centre services including outbound
telemarketing, inbound customer care to software and
networking technical support. We also give email based
customer support and also online training solutions. We
also delivered customized solutions for our clients.
Following are the different services and features which
enhancedthegrowthofourservice.
Key Offering of
DialShree Dialer
Why employ a
predictive DialShree Dialer?
Support Multiple Dialing Mode:
The flexible architecture allows
the user to concurrently operate
campaigns in Automated
outbound mode like Auto /
Predictive / Manual / Preview
Dialing
Live "Real-time" Monitoring of
agent statistics & performance
metricsforQualityAnalysis.
Scheduled Callbacks for Agent-
OnlyandAnyone
IVR (Interactive Voice Response)
& Automatic Call Distribution -
automate interaction with client
anddistribution ofcalls.
Time Zone Dialing as per each
countrycriteria
Multi-purpose Report for
measuring Agent Performance &
Call centre metrics at your
fingertips and wallboards with
real time metrics in a visual
format
ScalabletoNno.ofAgentsseats
CTI (Computer Telephony
Integration) Ability to use Telco
PSTN/PRI lines, GSM Gateway &
VOIPtrunks
DNCScribing Management
Robust Digital Recording & Logging in the .wav, .gsm & .mp3
formatalongwithMultipleSearchoptions
SMS/Email Management for sending SMS to customer once
call is completed EMAIL Management is for sending Emails to
customerwithallrequireddetailsofcompany.
CRMIntegration-Capabletointegratewith3rdPartyCRM.
Supports AMD & SIT Frequency Detection: Auto Detection of
FaxMachine,AnsweringMachine,BusyToneandTelcoTones.
Elision - Network Deployment
Elision
Server
GSM
Gateway
VOIP
Gateway
VOIP IP
Phone
Agent PC with
IP Phones
Agents having IP Phones
logs in to the Elision Web
Interface to view customer
details & receives/call the
leads.
Agent PCs installed
with soft Phone
with Headset
Each Agent PC uses Soft
Phone and Elision Web
Interface to view customer
details and received/call the
leads.
Agent PC with Headset is
connected to a Analog
Phone via VOIP Gateways
like ATA/AudioCode and
uses Elision Web Interface to
view customer details and
received/call the leads.
Analog Phone
Agent PCs with
Analog Phone
ATA : 8/16/24 Analog Phones
CALL CENTER PREMISES
SENARIO-1 SENARIO-2 SENARIO-3
PRI/Analog Cable Type Key
Ethernet Cable
Analog Phone
Call
Efficiency
The more prospects an agent speaks to, the more results
he will see. Predictive dialing produces, on average three
times the results of manual dialing. In addition enhances
call quality (particularly important when considering
customerserviceissues)
Agent Retention
Rate and Morale:
Reducing the tediousness of telemarketing will greatly
increase your agent retention rate as well as agent
productivity. Also, by seeing his own results, an agent’s
morale will increase dramatically, which will only add to
hisefficiency.
Profitability:
Efficiency and agent morale and retention lead increase in
productivity and in turn profit. The fact is simple, if you
talktomorepeople,youwillgetmoreleads.
Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
Click2
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Live
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Voice
Logger
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DialShree
Dialer

IP / PBX
IP PBX Solution to Corporate Houses from across the
world, which helps to minimise their monthly Telephony
expenditure while providing a more efficient channel of
communication.
IP PBX Management System that delivers a full portfolio
of business communications functions over a single,
“converged”networkconnection.
SIP compliant IP PBX provides a comprehensive array of
individual station and call management features with
codecsupport.
You can make use of IP Telephone sets, a PC with
SoftPhone software (Webphone, Dialer), or Analog
telephones (via media hubs), Wireless Phone, ISDN or Key
Phonestoaccesstheservices.
We provide a complete package of IP/PBX which helps
corporates and small business for More cost effective
options for voice traffic, Enterprise Data and Phone
networks merged, Lower cost Moves, Adds, and Changes
etc.
I Localextensions
I AutoAttendants
I PersonalisedVoiceMail
I Voicemail
I Voicemail Security Options by
Extension:
I VoicemailtoEmail
I Enhanced Voicemail Greeting
Options*
I FindMeFollowMe
I AdvancedCallRouting
I AutomaticOff-LineForwarding
I CustomisableIVRSystem
I CallGroups
I CallQueues
Key Offering of Elision PBX System
GSME1/T1 Line
PRI / Analog
SIP
VOIP
IP/PBX
I CallParking
I CallForwarding
I CallTransfers
I CallerID
I CallWaiting
I Paging
I Intercom
I DoNotDisturb(DND)
I RemoteorRoaming Extensions
I DirectInwardDial(DID)
I DIDManagement
I Direct Inward System Access
(DISA)
I DISACallerIDEnhancement
I DialbyName
I DialbyExtension
I Three-WayCalling
I MultiPartyConference
I ConferenceBridge
I EnhancedConferenceBridge*
I RemoteCallPickup
I RemoteOfficeSupport
I CentralizedPBXManagement
I e911
I MusiconHold
I LiveCallDetailedRecords(CDR)
I Holiday/Alternate Auto Attendant
Message
I DialPrefixes*
I Inbound CallIDPrefix*
I CustomisedReporting
Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
Click2
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Logger
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IP /
PBX

If you are doing a customer reminder/notification
campaign or a political/non-profit broadcast campaign
you may want to be able to dial a list of numbers and play
a message for them when the customer side of the phone
linepicksupthephone.
Our team will help you create a powerfully persuasive set
of pre-recorded phone messages, and then we will use
our advanced technology to provide these compelling
messages to a targeted list of your customers. The
people who are interested in your offer will either Press-1
to connect to your marketing agents or simply call your
toll-freenumber.
Key Offering of ElisionVoice Broadcasting System
Voice
Broadcasting
Elision VB system
broadcast
to potential
customer
01 02
Customer listen to an
pre-recorded voice
message detailing your
offer/services and if
interested press-1 to
transferred an customer
care executive for more
details
03
Elision solution will filter
inbound transfers and
route the calls to
customer care executive
04
Customer care
executive will deal with
live inbound call and
produce sales
DetailedBroadcastReports:
As soon as you send out a voice broadcasting you’ll get a detailed report of what happened on every call. Call
reportsarealsoavailabletodownload toyourcomputer.
CustomizeCaller-ID:
With Elision Broadcasting system you can control the phone number that appears on the caller ID – this way
allcallslookliketheyarecomingdirectlyfromyouoryourorganization.
ManageSystemRemotely:
If you need to voice broadcast while away from your computer, you can easily access your account from
anywhere.
Survey&PollingSystem:
Want to send out a phone poll or acquire responses from your recipients? With our survey system you can ask
aquestioninyourrecordedmessage,letpeoplerespondback,andviewtheirresponsesinyourcallreports.
PushToConnect:
Send out a call and give people the option of pressing a key to connect directly to you! We’ll connect the person
withanyphonenumberyouwish.
PlayMessageonCall Back:
Don’t want to use your number? We can provide you with a unique local number to use as the caller ID or as a
numberthatyourcontactscancalltoreceiveacustomizedmessage.
Web
casting
DialShree
Dialer
IP /
PBX
IVR
System
Click2
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Voice
Logger
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Voice
Broadcasting

Elision IVR is a technology that automates interactions
with telephone callers. Enterprises are increasingly
turning to IVR to reduce the cost of common sales,
service, collections, inquiry and support calls to and from
theircompany.
Elision IVR systems have the advantage of making callers
and customers feel like they’re being attended to, even if
it’sjustbyamachine.
Elision IVR system can help to direct customers to the
right support channel they need.(e.g.: Press 1 for sales,
Press2forpromos, Press5totalktoanexecutive,etc.)
Sound : Playasound during call
Record : Torecorduservoiceduring thecall
DTMF : Totakeinputfromphonekeypad
Call Transfer : Totransferthecalltoanothernumber
Web : Todoawebapicall.Usedforweblookup orposting dataonaremoteserver
IVR Benefits
I Printandprovideonlyonenumberforallthedepartmentsinyouradvertisementsandbrochures.
I Willimpressyourcallersandincreasesthereputationofyourbrand name.
I Excellentcustomersatisfaction.
I Attendingthecallatthefirstring.
I Multilingualgreetingstothecaller.
I Itisveryusefulwhenyouhavetodistributesametypeofinformation toeverycaller.
I IVRworks24hours adayanditnevergreetsacallerwithtiredvoice.
IVR System
Customer
Calling
Call answered by
IVR system
01 02
Sales Account
Support Inquiry
03
Call forward to departments
Key Offering of Elision Interactive Voice Response systems
Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
Click2
Call
Live
Chat
Voice
Logger
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IVR
System

Click2Call
I ChooseYourClick-to-CallInterface
I UseYourOwnPhoneNumbers
I Its a Hosted as a Software as a Service ( SAAS). So you
justneedtointegratetheAPILink.
I Easy integration with any existing website in simple
HTMLcode.
I Payfornumberofusedminutes
I AbilitytoRouteCallstoDifferentPhoneNumbers
I HistoryandStatisticsofallcalls
I Noinvestmentonanyhardwareorsoftware
I ClicktoCall makes sure you are, providing click-
through connectivity from your web site direct to your
contactcentre.
I Put a link on your site so that customers can call you
directly. Your customer types in their phone number
and your sales staff is directly connected to the
customer.
I This service allows you to easily issue a clickToCall
service between two phone numbers. Both calls are
dialed,andupon answer,theyarebridged together.
Function of Click2Call
services
Key Offering of Elision Click2Call System:
Call recording
Recordconversationsfreeofcharge.Theyaresavedanddownloadable
Liveleads
The availability of the Click-to-Call option enables the consumer to directly connect with a live agent to
obtain the information they need or resolve a pressing issue. It gives the benefit of converting a live lead
intopotentialbusiness
Improveonlineconversion
The availability of the Click-to-Call option enables the consumer to directly connect with a live agent which
Helpsthemtomakesignificantdecisionsthatcouldbenefitfromexpertguidanceinrealtime
WorldwideCoverage
ClicktoCallcanservecallstoanytelecommunicationnetworkallovertheworld!
ClicktoCall inyourEmail messagesandNewsletters!
The Click to Call icon that you will make for your website, can be also used easily in the corporate emails and
newsletters.
EasytoImplementforBothYouandYourCustomer
Click to Call software allows your existing phone agents to handle calls that are initiated from your website,
yet requires no additional telephony hardware, and unlike VoIP solutions, no software downloads by your
customer.
IncreaseCustomerSatisfaction
ClicktoCallgivesyourhighest-valuecustomerstheabilitytoavoidlong hold times
ImproveAgentEfficiency
Click to Call uses sophisticated routing to maximize your ability to match the Click to Call request with the
mostappropriateagentordepartment,speedingthetimetoresolution
Click2Call will call website
visitor’s phone number
02
Your phone rings & call is
connected with website visitor
03
Website visitor click on Click2Call
button & enter his phone number
01
Click2Call
Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
Live
Chat
Voice
Logger
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Click2
Call

Live Chat (LiveIM)
LiveIM is a robust live chat solution available at an
unparalleled price, it includes critical functionality for
bothsupportandsalesfocuseddeployments.
The most complete live chat solution available and priced
to deliver immediate ROI. It includes functionality
required by businesses that are serious about a world-
classlivechatoperation.
EveryoneLovesInstantCustomerService! Key Offering of Elision Live Chat System
OperatorsAnywhere
Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a
standardwebbrowser
InternalOperatorChat
Communicated with other Live Chat Operators within your organization via a private chat room, accessible
onlybyyourpersonnel
TransferChats
When your Operators can’t answer a question, they can easily transfer a Live Chat to another Operator, by
weborMobileChat
MultipleChats
One Operator can chat with up to 20 Visitors at a time. The user-friendly interface allows tabbing for high
productivity
Click &
Chat
Ask Live ! Need Help ?
Have a
Question ?
Support
Online
Faster way to your inreach customer real time
Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
Click2
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Voice
Logger
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Live
Chat

Voice Logger
Voice logger is an important tool for recording
interactions between contact center agents, supervisors,
and managers on one hand and prospects, leads or
customers on the other. A voice logger is an integral part
of any communication system and can store
correspondenceinmultipleformats.
DifferentTypesofElisionVoiceLogger:
I Analog Line: Analog Voice Logger is a multi-line voice
recording solution that can be used to record telephone
conversations occurring on analog trunks and
extensions.
I PRI Line: Voice Logger for PRI is a multi-line voice
recording solution that can be used to record telephone
calls on PRI Digital Trunk lines. All 30 telephone
channels of the PRI can be recorded in stereo or mono
audioformats.
I VoIP Line: VoIP Lines logging from elision is a software
based voice logger that snoops on TCP/IP networks
using protocol like SIP, H323 to log the audio carried on
VoIPconnections.
The Elision Voice Logger is capable of logging call details
reports which includes the Caller Id, Trunk Name, Call
Duration, Call Start Time & End Time, Call Type (Incoming
/Outgoing), Call Status (Failed/Missed/Connected),
Recording Format (Compressed/ Default) and the actual
recordedaudioofthetelephoneconversation.
With all these features, our Voice Logger will help you
achieve your quality goals without the overhead of
maintenanceandupgradation costs.
Key Offering of ElisionVoice Logger Service
Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound
interactionsbetweenagentsandcustomersforqualityassurancewithourno-barrecording.
Search effortlessly: Search through voice records without going through endless menus and buttons and
saveuponyourvaluabletime.
Back-up data: Just mount a simple back-up drive and save all the records, or select records to be backed up
regularly.
Security: Don’t Fret over security only provide access to supervisors, managers, administrators or other
qualified users. Any sensitive information in the wrong hands could wreak havoc on your company’s
image.
Store in multiple formats: If you wish to save space, convert the voice logs in MP3 format. You can also go
withtheconventionalWAVformat.
Online reporting and viewing: The Elision
CRM allows you to access voice logs
onlineandwithcomprehensivereports
E1 LAN
Extension - 2
Extension - 1
Trunking
Elision Voice Logger PC to View Recordings
Telco
PRI Line
Web
casting
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
Click2
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Voice
Logger

Broadcast Device
Media Unit
Internet
Cloud Server
Viewer
Desktop/
Laptop
Encoder Decoder
Tablet
Mobile
Media Server
Webcasting
Elision is committed to providing industry-leading
webcasting and virtual events that meet the
performance, value, and reliability requirements of
businesses of all types and sizes. Our focus is on the
entirerangeandvastdimensionsofourservicesoffering.
We extend the reach of your event using Live or On-
Demand technology called webcasting to share the event
experience with anyone, anywhere at any time.
Furthermore, we can help you customize every aspect of
yourwebcastsoyoucanmaintainbrand consistency
Applications in different environments
Reachglobalaudiencebybroadcastingpublicevents
Securely broadcast corporate events / meetings to
yourglobaloffices
MultiCast / Intranet / Internet Broadcast can easily
integratewithMNC’sownnetwork.
Social events can be customize with designer themes
andslideshows
Advertisement / Marketing company can use the
platformtoreachglobalaudience
Features
Interactive
Webcasting enables audience feedback, information
sharing andannotation viaVideo&PPT Presentation
Separation
It Separates host and attendee views so you can better
manageyourmeeting
Participation
Allows Question and answer participation & Audience
polling. It allows you to connect & interact instantly
withaneworexistingvirtualaudience.
Safety&Privacy
It Secures encryption to ensure safety and privacy. It
allowsregistration&login forsecurity
Branding
It will customize your entire Event with your company
logo
Realtimerecording
ItprovidesReal-timerecording forfutureplayback
Compatibility
It is Compatible with Windows, MAC, Linux, Solaris and
others
Innovative
Boostyourcompanyimageandreputation
DialShree
Dialer
IP /
PBX
Voice
Broadcasting
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System
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Logger
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Web
casting

Web Conference
Elision MassMeet Web Conferencing solutions allow
participants in a meeting to see and hear each other,
making for an interactive conference. MassMeetWeb
Conferencing is also used for educational training,
surveillance,emergencyresponseandsecurity.
Elision’s Mass Meet allows people in groups to
collaborate virtually and share information, it also
provides facilities to record and capture formal or ad hoc
collaborativeinteractionsforlaterTrackingandreuse.
Features
Applications in different environments
Business
“Mass Meet” provides businesses with the ability to
meetandtoworkwithothersoveradistance
DistanceLearning
Mass Meet is an exciting technology for education.
Teachers and students are able to see each other,
share documents and discuss topics together in a
situationsimilartoatraditionalclassroomsetting
Maintaining the ability for interaction between
teachersandstudents
Telecommuting/HomeOffice
Working out of home has never been easier or more
practical. Videoconferencing makes it possible to stay
connectedwithpeopleinaveryrealway
Videoconferencing allows users to save resources by
meeting with clients and/or colleagues via video
conference
Telemedicine
There are times when a person needs medical advice
but is unable to visit their personal physician or even
more likely, a specialist. In such situations using “Mass
Meet”Solution onecanmakeallthedifference
A patient in a rural location can easily “meet” with a
specialistfromanywhereintheworld
Use Our Public Cloud /Your Own Private Cloud
Choose what is best for your business from two
deployment models
Multi-Vendor, Multi-Device Interoperability
With Elision's video conference solution all parties
can easily connect to the same meeting using their
platform of choice
Desktop Sharing
Go beyond sharing only slides. The presenter can
broadcast their desktop for all people to seeor just a
region of desktop. Works on Mac, Unix and PC
Rich– The Next Generation of HD Video
Share your latest marketing slides or budget-tracking
sheet in high definition. Dual-stream support ensures
the quality of both the video feed and shared content
Share Documents, Presentations, Videos, & More
Share virtually anything accessible to your computer:
entire documents, presentations, videos, applications
Meeting Recording and Playback
With Elision's VC you can record, watch and share
your meetings, including the video, audio and content
being shared
Military-Grade Security with End-to-End Encryption
It transmits all web, VoIP and Web Conferencing over
encrypted connections end-to-end
Web Cam
Multiple users can share their webcam at the same
time. There is no built-in limit on the number of
simultaneously active webcams
Whiteboard
The whiteboard controls let you annotate key parts of
your presentation
WebRTC Audio
Users of Chrome & Firefox browsers will benefit from
high-quality, low-latency WebRTC audio. (Users of
other browsers will seamlessly use Flash-based
audio.)
Web
casting
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Dialer
IP /
PBX
Voice
Broadcasting
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System
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USA Office :
2419 # E Piper Lane, Charlotte,
NC. 28208-7325, USA,
Tel.: +1 305 328 9898
India Office :
3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge,
Paldi, Ahmedabad-380007 Gujarat,
India. Tel.: +91 704 164 9394
contact@elisiontec.com
Elision TechnoLab LLP
www.elisiontec.com
OurValuable Customer
Department of Electronics
and Information Technology, Govt. of India
Department of Administrative
Reforms and Public Grievances, Govt. of India
Department of Science
and Technology, Govt. of Gujarat
Ds
Web
casting
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Dialer
IP /
PBX
Voice
Broadcasting
IVR
System
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Logger
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Us