Call center dialer GSM gateway dialer voip dialer analog dialer contact center solutins call center solutions unifed communications IPPBX EPABX PBX voip pbx voice logger pri voice logger isdn voice logger analog voice logger pri voice recorder analog voice recorder voip voice recorder IVRS IVRS System IVRS Solution Interactive voice response solutions inbound ivrs outbound ivrs ACD CTI outbound dialing solution Inbound dialing solution inbound calling outbound calling outbound dialer inbound dialer predictive dialer progressive dialer preview dialer power dialer dialer OBD conference bridge solutions call center setup call center setup solution domestic dialer internaitonal dialer domestic call center dialer internatioanl call center dialer BACK OFFICE EFFICCIENCY CALL CENTER MODERNIZATION CLOUD CONTACT CENTTER COLLECTIONS MOBILE CUSTOMER CARE MOBILE MARKETING MULTI-CHANNEL CONTACT CENTER PROACTIVE CUSTOMER COMMUNICATION SELF-SERVICE IVR SOCIAL CUSTOMER SERVICE SPEECH / TEXT ANALYTICS WEB CUSTOMER SERVICE WORKFORCE OPTIMIZATION & ANALYTICS call centre technology asterisk call center hybreed technology

1. Mehul Shah
(CEO)
Presentation by:

2. Mission & Vision
Effective Communication
through Elision Technolabs VoIP
Solutions is our mission so as to
power today’s, tomorrow &
forever civilization – The world is
ever changing.
Mission
Our vision is to be earth's
most customer-centric company
where customers or Individuals can find and
discover anything they might want to
communicate which adds tremendous values
in Business & Personal life… at the most
economical possible rates along with hoards
of benefits.”
Vision
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3. Who we are?
 Founded in 2007 by a Pioneer team of VoIP Experts, the company has created its
patent on QoS of Video Telephony.
 We were the first to introduce a comprehensive VoIP solution to the Call centre
market and have successfully got the concept acceptable in the market place.
 Systems ranging from 5 up to hundred’s extensions .
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4.  Working with many of the leading and innovative service providers in its core
domain VoIP, Elision caters to the telecommunication industry, ranging from start-
ups to established industry leaders.
 We have experience with in depth knowledge of VoIP technologies which includes
IPLC/VoIP/ TDM/ VoIP and host of ACD/IVR/PD/Loggers for the consolidation
project including implementation, customization, optimization for call recording and
IVR, PBX integration.
 We are pioneer and leading supplier of VoIP solutions, integration, interface
with VoIP, software engineering, operational gap analysis and
solution architecture.
What we do?
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5.  Strong Management Team
 Qualified & trained professionals to market, install , integrate, &
support the target segment.
 24*7 NOC to provide Remote maintenance, with complete
infrastructure at the facility .
 Voice / Video, Chat , E-mail support available 24*7.
Key Strength
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6. •Sangoma, Digium, Allo, Caudalfin, OpenVOXPRI Card
•Sangoma, Synway, MatrixPRI Gateway
•GoIP, Dinstar, Yeaster, Matrix, AlloGSM Gateway
•NEC, Matrix, Coral, Cisco, Avaya, PanasonicePBX Integration
•Synway, Matrix, Sangoma, GrandstreamAnalog (FXO/FXS) Gateway
•Grandstream, Cisco, Avaya, YeasterIP-Phone
•Vtiger, SugarCRM, any inhouse CRMCRM Integration
Vendor Interoperability

7. Call Center Dialer
( DialShree )
IP / PBX Voice
Broadcasting
IVR System Click2Call
Live Chat SoftSwitch
(Class4/Class5)
Voice logger Video on Demand
Product Portfolio
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8. Call Center Dialer
We provide Call centre services including outbound
telemarketing, inbound customer care to software
and networking technical support. We also give email
based customer support and also online training
solutions. We also delivered customized solutions for
our clients. Following are the different services and
features which enhanced the growth of our service.
Call centre Software,
Predictive Dialers,
Auto Dialer, VOIP, IVR
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9. Automated outbound
call handline Mode with Auto / Predictive / Manual
/ Preview Dialing
Live “Real-time”
agent statistics and performance metrics for Quality
Analysis.
Scheduled Callbacks
for Agent-Only and Anyone
IVR (Interactive Voice Response) & Automatic Call
Distribution -
automate interaction with client and distribution
of calls
Time Zone Dialing
as per each country criteria
Multi-purpose Report
for measuring Agent Performance & Call center
metrics at your fingertips and wallboards with real
time metrics in a visual format
Scalable
to N no. of Agents seats
CTI (Computer Telephony Integration)
Ability to use Telco PSTN / PRI lines, GSM Gateway
and VOIP trunks
DNC
Scribing Management
Robust Digital Recording & Logging
in the .wav, .gsm & .mp3 format along with Multiple
Search options
SMS Management
for sending SMS to customer once call is completed
EMAIL Management
is for sending Emails to customer with all required
details of company.
CRM Integration -
Capable to integrate with 3rd Party CRM.
Answering Machine Detection(AMD)
detection around 80-85%
Key Offerings of DialShree Dialer
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10.  IP PBX Solution to Corporate Houses from across the world, which helps to minimize their
monthly Telephony expenditure while providing a more efficient channel of communication.
 IP PBX Management System that delivers a full portfolio of business communications functions
over a single, “converged” network connection.
IP / PBX
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11.  Customizable IVR System
 Personalized Voice Mail
 Call Forwarding
 Call Transferring
 Multi Party Conference
 DID Management
 Customized Reporting
Take A Look At Functionalities of
VoIP PBX System :
 Call Waiting
 Caller ID
 Dial by Name
 Dial by Extension
 Music on Hold
 Three-way Calling
 Call Park
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12.  If you are doing a customer reminder/notification campaign or a political/non-profit broadcast
campaign you may want to be able to dial a list of numbers and play a message for them when
the customer side of the phone line picks up the phone. These kinds of campaigns can be set up
a few different ways depending upon how you want the message to be played on the other end.
 We use a patented custom software that makes it easy to do scientific testing of the
effectiveness of variations of your messages.
Voice broadcasting
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13. Detailed Broadcast Reports :
As soon as you send out a voice broadcasting you’ll
get a detailed report of what happened on every call.
Call reports are also available to download to your
computer.
Customize Caller-ID :
With Elision Broadcasting system you can control the
phone number that appears on the caller ID – this way
all calls look like they are coming directly from you or
your organization.
Manage System Remotely :
If you need to voice broadcast while away from your
computer, you can easily access your account from
anywhere.
Survey & Polling System :
Want to send out a phone poll or acquire responses
from your recipients? With our survey system you
can ask a question in your recorded message, let
people respond back, and view their responses in
your call reports.
Push To Connect :
Send out a call and give people the option of
pressing a key to connect directly to you! We’ll
connect the person with any phone number you
wish.
Play Message on Call Back :
Don’t want to use your number? We can provide
you with a unique local number to use as the caller
ID or as a number that your contacts can call to
receive a customized message.
Features
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14. Voice broadcasting in with Navkar CRM

15.  Elision IVR is a technology that automates interactions with telephone callers. Enterprises are
increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and
support calls to and from their company.
 Elision IVR systems have the advantage of making callers and customers feel like they’re being
attended to, even if it’s just by a machine.
 Elision IVR system can help to direct customers to the right support channel they need.(e.g.:
Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)
IVR System
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16.  Print and provide only one number for all the
departments in your advertisements and
brochures.
 Will impress your callers and increases the
reputation of your brand name.
 Excellent customer satisfaction.
 Attending the call at the first ring.
 Multilingual greetings to the caller.
 It is very useful when you have to distribute same
type of information to every caller.
 IVR works 24 hours a day and it never greets a
caller with tired voice.
 Sound: Play a sound during call
 Record: To record user voice during the call
 DTMF: To take input from phone keypad
 Call Transfer: To transfer the call to another
number
 Web : To do a web api call. Used for web
lookup or posting data on a remote server
IVR Benefits & Features
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Benefits Features

17.  Today’s customers call the shots, deciding how, when and why they’ll contact you. They may be
happy to deal with you online but, when they want to talk, they expect you to be there.
 ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to
your contact centre.
Click2Call
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18.  Choose Your Click-to-Call Interface
 Use Your Own Phone Numbers
 Its a Hosted as a Software as a Service ( SAAS). So you just need to integrate the API Link.
 Easy integration with any existing website in simple HTML code.
 Pay for number of used minutes
 Ability to Route Calls to Different Phone Numbers
 History and Statistics of all calls
 No investment on any hardware or software
Features
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Below are the mention feature of this service:

19. Click2Call with Navkar CRM

20.  LiveIM is a robust live chat solution available at an unparalleled price, it includes critical
functionality for both support and sales focused deployments.
 The most complete live chat solution available and priced to deliver immediate ROI. It includes
functionality required by businesses that are serious about a world-class live chat operation.
Live Chat
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21.  Operators Anywhere
Your Live Chat Operators can log in 24/7 from any computer that is
connected to the Internet with a standard web browser.
 Internal Operator Chat
Communicated with other Live Chat Operators within your organization via
a private chat room, accessible only by your personnel.
 Transfer Chats
When your Operators can’t answer a question, they can easily transfer a
Live Chat to another Operator, by web or Mobile Chat.
 Multiple Chats
One Operator can chat with up to 20 Visitors at a time. The user-friendly
interface allows tabbing for high productivity.
Features
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22.  A voice logger is a device or program used to record audio information from telephones,
radios, microphones and other sources for storage on a computer’s hard drive or
removable media.
 Our Voice Logger solution is ideal for any business that demands comprehensive
functionality and customizability. Designed to work seamlessly with Predictive Dialer, IVR
(Interactive Voice Response) and ACD (Automatic Call Distributor) solution, it is perfect
for contact centers or enterprises that need an end-to-end solution, or just a standalone
voice recording solution that integrated with their current setup. So, whether you wish to
start with a simple set-up or extend your current capabilities, our solution will enable you
to do so with the shortest TTI (Time-to-implementation), without upgrading or replacing
your hardware and software, or incurring additional infrastructure and IT costs.
Voice logger
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23.  Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound
interactions between agents and customers for quality assurance with our no-bar recording.
 Search effortlessly: Search through voice records without going through endless menus and buttons
and save up on your valuable time.
 Back-up data: Just mount a simple back-up drive and save all the records, or select records to be
backed up regularly.
 Don’t Fret over security: Only provide access to supervisors, managers, administrators or other
qualified users. Any sensitive information in the wrong hands could wreck havoc on your company’s
image.
Below are the mention feature of Voice
Logger service:
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24.  Elision offer Professional Online Video Services start-to-finish
consulting, strategy, design and development services to bring
your vision to reality in the shortest time possible.
Video on Demand
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 This can be 100% protected. We can protect the streaming server
using download protect security algorithm and also we need to ask
the data center (where we hosted the server) to implement
outbound firewall to prevent unauthorized access.

25. Partial Clientele