• KM4Dev event: Session 9 – Online collaboration, dialogue
and interaction
• 3 July 2020
Community online engagement and
participation
Yasmin Klaudia Bin Humam
CGAP (Consultative Group to Assist the Poor)
World Bank

❖Being inclusive
❖Sustaining interest and engagement over time
❖What to avoid
Community Online Engagement &
Participation

• Convened by CGAP
• Launched Nov 2016
• 1,500 members globally
• Facilitators are technical experts
• Dedicated Communications Lead
https://www.findevgateway.org/finequity
About FinEquity

1. Calls for content To be included in other FinEquity
channels
2. We Asked You Answered
3. #DgroupsDialogues
3 types of engagement with Dgroups

Have Regular asks on Specific topics
Empower members to take initiative
Enhance the value
Sustaining Engagement over Time

1. Prime the community
2. Prep co-hosts
3. ID and motivate key participants
4. Actively Facilitate
Ensuring Inclusivity

What to Avoid
• Not building enough momentum on a single
channel
• Not using a channel that meets your members
where they are at

Resources from FinEquity Comms
• Ways of engaging with the FinEquity community
• https://www.findevgateway.org/finequity/about-
finequity
• Overview of how to use Dgroups and what for
• https://www.findevgateway.org/finequity/dgroups-
information-sheet
• Guide for DgroupsDialogues in particular
• https://www.findevgateway.org/finequity/dgroupsdialog
ues-guide