O slideshow foi denunciado.
Utilizamos seu perfil e dados de atividades no LinkedIn para personalizar e exibir anúncios mais relevantes. Altere suas preferências de anúncios quando desejar.

In-house training Service Design Thinking

7.415 visualizações

Publicada em

DesignThinkers offers the In-house Training
Service Design Thinking:
Learning by Doing
During the training we will answer the following questions:

> How can we use Service Design methods and tools to build sustainable relationships with customers?

> How can we design and operate services or product-service systems to become a stronger and more competitive brand?

Please contact us for more information: info@designthinkersgroup.com

Publicada em: Negócios, Educação
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Responder 
    Tem certeza que deseja  Sim  Não
    Insira sua mensagem aqui
  • Super awesome course!! We were able to easily understand and apply the instructions with our fur baby Sola. ♥♥♥ https://bit.ly/38b79Wm
       Responder 
    Tem certeza que deseja  Sim  Não
    Insira sua mensagem aqui
  • accessibility Books Library allowing access to top content, including thousands of title from favorite author, plus the ability to read or download a huge selection of books for your pc or smartphone within minutes ,Download or read Ebooks here ... ......................................................................................................................... Download FULL PDF EBOOK here { http://bit.ly/2m6jJ5M }
       Responder 
    Tem certeza que deseja  Sim  Não
    Insira sua mensagem aqui

In-house training Service Design Thinking

  1. 1. DesignThinkers offers the In-house TrainingService Design Thinking:Learning by Doing
  2. 2. During the training we will answer the following questions:> How can we use Service Design methodsand tools to build sustainable relationshipswith customers?> How can we design and operate servicesor product-service systems to become astronger and more competitive brand?
  3. 3. We offer two levels:> Foundation course> Practitioners course
  4. 4. We will practice tools and methodslike Context Mapping, Value NetworkMapping & Analysis, CustomerJourney Mapping, Prototyping,Roadmapping, Blueprinting,Business Modelling, Culture Scan,Incentive Scan, Service InnovationCanvas...etc.
  5. 5. DesignThinkers is one of the co-authors of ’This is Service DesignThinking’. As part of the Training wecan use the book as a source ofknowledge and inspiration during andafter the training.The book can be ordered and delivered through us before thetraining or is handed out on the first day of the training.
  6. 6. This hands-on training is tailor-madeand can be build around a realproject or challenge yourorganization or team is facing. Theaim is to learn by doing and createreal insights and solutions for yourorganization during the training.
  7. 7. The training has a flexible setup, sowe can adjust it to your needs tocreate maximum value for yourorganization. We can focus theentire training on specific tools ordiscuss case studies or havemultiple sessions.
  8. 8. > Basic: The Foundation CourseThis high energy 4 hour course will give a common level of understanding of the principles; key tools; terminology;etc. We will work in small groups on a relevant topic.Part1 > TheoryA short and interactive introduction into Service Design Thinking. What is it, where does it come from and why now?What are the challenges? What are the main Schools of thought’ within Service Design? What are the key cases?Where can you find more information?Part 2 > Learning By DoingThe focus of the course will be on this hands-on part, learning by doing. The tools we will practice are:Tools for Exploring: e.g. Context Mapping, Stakeholder Mapping, Value Network AnalysisTools for Designing: e.g. Customer Journey Mapping, Brainstorming, Prototyping, BlueprintingPrice for the basic course starts at EUR 275,= p.p. with a minimum of 5 persons. Please contact us for pricesfor larger groups. The basic training takes up 4 hours and can take place at any location. We can also offer you ourcreative space in Amsterdam.
  9. 9. > Advanced: The Practitioners CourseThis course can be co-developed and tailor-made with the client and will focus on a real project or challenge theparticipants are facing.The training can take up 1, 2 or 3 days.Part 1 > Exploring: What Is The Context?During this part we will use tools to explore the case, the bigger context, we will re-frame the question, ask WHYwe do what we do, map stakeholders and discover how values flow through our value network. We will uncoverand visualize existing expectations and perceptions within the company & the team. Tools: e.g. StakeholderMapping, Customer Journey Mapping, Value Network Mapping, Context Mapping, Value NetworkAnalysis.Part 2 > (Re-)Designing: What Do We Offer?During this part we will explore how to co-create real value with customers and create a unique proposition.Tools: e.g. Customer Journey Mapping, Scenario Building, Business Modelling.Part 3 > Building & Execution: How do we do it?During this part we will explore how we will build and organize the new offering. How is the value creationsupported by people, touchpoints, organisation and enableing systems? What are the organizationalrequirements? Culture, Enabling systems, Knowledge, Skills? We will create a comprehensive roadmap forimplementation. Tools: e.g. prototyping, blueprinting, Incentive Scan, Roadmapping.Part 4 > Reflection: What worked? What did not work?Final presentations. We will use the Service Innovation Canvas to Visualize the new concepts. What did welearn? Sharing personal experiences amongst all team members. Tools: Visualization.Please contact us for prices for the advanced course. The course can take place at any location. We canalso offer you our creative space in Amsterdam.
  10. 10. Who are we?
  11. 11. DesignThinkers is a design drivenService Innovation Agency for a NewEra. We believe in the importance ofcreative thinking and doing,facilitating ongoing conversationsand learning by doing.
  12. 12. Our approach: Service Design Thinking,Designing eco-systems of connectedproducts, services, communications,organizations and environments, withpeople and for people to enable andsupport the co-creation of value.
  13. 13. We help organizations designBrands, Product Service Systemsand Cultures of Trust. To strengthentheir capability to innovate andenable the co-creation of value withall stakeholders.
  14. 14. We facilitate the conversation onService Design Thinking, developingand running the Design ThinkingNetwork with over 2700professionals from all over theglobe... and growing fast.
  15. 15. We are an internationalnetwork with partners inGermany, U.S.A., Chile, Austria,U.K., Spain, Norway and TheNetherlands.
  16. 16. Our goal is to createsustainable business based ona long term and humancentered vision.
  17. 17. Our Customers.
  18. 18. PHILIPS, TELENOR, AEGON, VODAFONE, NOVABASE,TRYG, JMNET KOREA, UNITED NATIONS, NS &PRORAIL (DUTCH RAILWAYS), DUTCH MINISTRY OFECONOMIC AFFAIRS, VOLKSWAGEN AG, GASUNIE,TELEGRAAF MEDIA GROUP, GRUPO COPESA, CISCO,GREENPEACE, UPC, DSM, MARE RESEARCH, CITYOF AMSTERDAM, SHELL, POSTEN, STOREBRAND,MIELE, HOLLAND BRANDING, AGENTSCHAP NL,RABOBANK, NFIA, SCHIPHOL, VELDHOVEN GROUP,AMSTERDAM INNOVATION MOTOR.
  19. 19. www.designthinkersgroup.comHerengracht 265, 1016 BJ AmsterdamThe NetherlandsTel: +31 (0)20 471 00 70info@designthinkersgroup.comTwitter @designthinkers

×