The document describes Mobiso's unified speech assistant solution for Mitel, highlighting key benefits such as enhancing customer relationships, boosting productivity, and freeing employees from keypads. It also outlines Mobiso's cloud-based speech recognition services which allow IP PBX providers to offer speech capabilities with no local hardware/software requirements. Finally, it provides an overview of how partners can set up a free hosted pilot of Mobiso's services using SIP registration.

1. Why S-P-E-L-L
When you can
simply SPEAK?

2. Mobiso Unified Speech Assistant for Mitel

4. Mobiso’s Speech Assistant
Enhances customer
relationships
Boosts productivity
Frees employees from
keypads
Virtualizes your voice
environment

6. Mobiso allows any Mitel partner the ability to
offer a world class speech assistant.

7. A speech recognition solution hosted
in the cloud offers significant
advantages, leveraging innovative
technologies & eliminating major
investments in
infrastructure, costly deployment &
support costs.

8. Cloud-based Speech for IP PBX Providers
 Differentiates IP service offerings
 No local speech hardware, software, expertise
 Automated provisioning
 Centralized speech monitoring, correction, support
 From SEAA to Virtual Speech Assistant
“Tom Fyfe”
BroadSoft
NSP
BroadWorks SIP
Lyrix Professional
Services
Enterprise Provisioning
IP PBX Service Provisioning Directory Integration
User Moves/Adds/Changes
Monitoring
Correction
Customization
Mitel/Cisco/Avaya
Languages
Service Partner SIP Tenant Grammars
Synonyms
3300/CCM
“Northeast Sales”

9. Connecting Mitel Business Partners to Mobiso in Cloud
Mobiso Cloud
VoIPCOCust1 VoIP Co
Communications
SIP
Internet C
A VoIP Co
Network
B
SP Platform
VoIPCOCust2 PSTN
D
• Caller (A) dials Mobiso extension (speed dial button)
• Mitel Partner(B) routes call to Mobiso (C) cloud
• Mobiso greets caller and accepts name
VoIPCOCust3 • Mobiso transfers (REFER) caller to destination (D)
• Call path results in direct audio connection between (A)
and (D)
Lyrix Confidential

10. Flexible Service Model
 Premise, service provider, or cloud deployment
 All speech servers under management
 VMWare & Disaster recovery option
Service
SME Provider
Professional
Enterprise LyrixLyrix Services
Provisioning
Directory Integration
Monitoring
Correction
SIP
Customization
Grammars
Enterprise

11. Utilizes SIP over Internet
m o b is o
Hosted VoIP Provider
SIP
Internet
SP Platform
Enterprise 1 Hosted
VoIP
Provider
Network
Utilizes SIP over Internet to access
the Mobiso speech recognition
servers.

12. Easy Administration Options
• Service Provider Admin.
m o b is o
• Enterprise Administrator
Hosted VoIP Provider
Internet
• Automated Administration
SP
Enterprise 1 Hosted Platform
VoIP
Provider
Network
Easy Administration Options

13. Mobiso’s Key SEAA Features
The Basics:
 Simply speak the name/department/product etc. for easy
transfer
 Zero out capability at any time
 Barge In on the SEAA at any time
 Name Collect-collect personal name responses/enhances
customer experience
 Find Me- supports mobility and DR
 Multi-Lingual
 CSV file or Active Directory Import
 Multiple Call Session profiles-for internal/external callers
 OnBoard Reporting Interface

14. Mobiso’s Key SEAA Features
Key Critical Differentiators:
 Logical choice-US patent and layer of application
intelligence for advanced disambiguation where Mobiso learns
about employees community of interest, self improves
 LMD-proprietary directory, built over time, enhances engines
accuracy, all benefit
 Linguistic Services and Day2 continuous
improvement for long term success and satisfaction
 Disaster Recovery/Redundancy Configuration-fully
synchronized databases
 Flexible Deployments: Cloud, VMWare, OnPrem

15. Mobiso’s Key SEAA Features
Additional Feature Availability:
 Speech Enabled Ad-hoc conferencing, speak
the names of individuals or teams for quick
collaboration.
 Speech Enabled Personal Contact Dialing.
Smartphone, Outlook Sync. and web
 Speech Enable other UC offerings:
messaging, contact center,etc

16. Advanced Recognition Superiority
Lyrix experience in UI assures
User Interface
VXML satisfied users
“John Hines” Analytical layer reduces results
“Celebrex” lists to one choice. Maintains
“American Express” Logical Choice experience data, integrates to IT
Context Engine, Experience
“Message John Hines” and UC environment
“Conference IT Team”
Day2 Linguistic Automated trapping of errors and
user actions with routing to Lyrix
Sentry/Service linguistic group over internet
US Patent Proprietary dictionary enhances
Cisco (Product of Year) LMD contextual accuracy. Improves
Telesphere (Product of Year) upon engine provider’s default
Telovations (Innovation Product Award) dictionary
Ernst & Young, Raytheon, Aerospace etc Speech Engine
Mitel Developer, Avaya DevConnect
Broadsoft Incubator
TMC Innovation Product of the Year 2011
201

17. Case Studies
Mobiso at Ernst & Young
• Private cloud – 27,000 travelers
• Speech-driven corporate and personal directories
• IP-PBX integration for workpods
• Proprietary messaging, list management
• Automated expense reporting
• Achieved breakeven in Month #3 (saved $2MM/year)
Mobiso
“John Jacobs”
“Call Dave Ender on his cell”
“EY Travel Desk”
“Voicemail”
Company Confidential

18. Benefits of Mobiso SEAA for the Enterprise
THE BENEFITS
 Improved customer service with shortened connection times & efficient call
handling with ability to handle increased call volumes more efficiently
 Offload significant amounts of switchboard traffic (internal&external) while
simultaneously retaining high service levels for Callers. Customers can
subsequently eliminate operator positions, or allow existing operators to
spend more time with specialized calls or on other tasks.
 Significantly reduce dropped or abandoned calls due to caller frustration
 Customize the application for internal/external callers for enhanced end user
experience
 Creates a numberless organization enabling calling & conferencing of
individuals, teams & departments without knowledge or concern of numbers
or location - anywhere, anytime, always available

19. User Results

20. Partner Benefits

21. Break up with your Keypad !
 Free Internal Pilot for new partners
 In addition-90 days of Mobiso for
free-so that you can offer Mobiso to
your customers at no cost to you. you
 Once they have experienced the power
of Mobiso, they will not want to lose this
vital service & the ease of connecting it
provides to help them stay competitive.
 Go to http://
www.mobiso.com/partners-becoming-a-partner
 In “comments” field reference Mitel
BPC

22. The Lyrix Team
Deborah Brown: Global Strategic Sales & Marketing Manager:
dbrown@lyrix.com
Jeff Gardella: VP Product Development & Support:
jgardella@lyrix.com
Lyrix Inc
9 Trafalgar Sq
Nashua, NH 03063
(978)442-3000 say “Tell me more”
www.mobiso.com
For Free Partner Trial set up-contact Deb directly dbrown@lyrix.com

23. Try It: Hosted Mobiso Pilot Overview-via SIP Client
Registration
SET UP
 Create a user with SIP registration capabilities
 Assign the appropriate "SIP Phone" device profile
 Configure SIP authentication credentials
 Assign an available phone number
 Verify the delivered DNIS is the full phone number
 Assign the "Call Transfer" privilege
 Assign ANI/Caller ID privileges for internal/external calling line ID delivery
 Provide Proxy Server address and SIP Domain
 Provide a Mobiso Phone Number & Extension
 Provide a Mobiso Authentication User Name & Password
 Optional: Provide an Operator and Voicemail number for call transfers
TEST
 Sign in with admin credentials and perform test calls
 Review administrative interface, confirm support process, set up initial training
 Discuss Nightly Update Process
REVIEW
 Provide Day2 Services and Report on results weekly for the pilot