SPSNYC Building Social Solutions

O365 and Portals Evangelist em Catapult Systems
29 de Jul de 2014

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SPSNYC Building Social Solutions

  1. THANK YOU EVENT SPONSORS • Please visit them and inquire about their products & services • To win prizes make sure to get your bingo card stamped by ALL sponsors
  2. Solving Business Problems Using Enterprise Social Tools SharePoint Saturday NYC July 26th, 2014
  3. Agenda  Why Change the Way We Work?  Let’s Knock it Out: Customer Success Program  And… Take the Social Journey Together
  4. Why Should We Change? The Social Work Transformation
  5. First- What Are We Talking About? Social Networks in general allow individuals to connect with information and with other people who share their interests. These connections occur in an online environment, where the exchange is often written down and preserved for others to later discover. Through Social Networks, we are creating a vast archive of ideas, connections, and conversations. Enterprise Social Networks yield these same benefits. Within a closed, private network, employees can create for each other a vast archive of business ideas, connections and conversations. Having greater access to information about their role, their project, and their organization allows employees to work more efficiently and to innovate more quickly.
  6. Being social is human nature—people have always discovered ways to connect with each other, share knowledge, make collective decisions, and collaborate to do big things.
  7. Traditional Systems = Silos = Disconnection • • • •
  8. Break Those Silos Down Primarily relying on standalone software applications and on traditional communications platforms prevents information sharing across the organization. Traditional systems do not allow you to tap into tribal knowledge nor to easily locate expertise across the organization. By adding a social layer across standalone software applications, and by encouraging group communication primarily through an enterprise social network, organizations can begin to breakdown silos.
  9. Social capabilities must be a natural part of how we work, seamlessly woven into the tools you use every day to get your work done. Social has to be easy, frictionless, and in context.
  10. Millennials will make up 75% of the American workforce by 2025 Inside your business employees want to harness information, connect, engage, and work together in new ways 72%of companies are deploying at least one social software tool Outside your business empowered customers have more information and want to connect in new ways Always on— Consumers use an average of 4 devices every day 20% of online consumers expect a response within one hour via social media Business & Consumer Consumers are the Drivers of Transformation Employees need to extend and connect networks across the firewall to partners and customers Companies with >1000 employees average more data than the US Library of Congress >235terabytes > 1.5B people around the globe have a social networking account
  11. Enterprise Social Networks Connect ESNs allow you to connect with anyone in the organization, no matter what department they are in or what business application they use. ESNs enable you to search conversations that have already occurred, and to access others’ expertise and tribal knowledge.
  12. ? CONNECTED Platform Active Directory Empower Employees to Adapt Employees need internal communications tools that allow them to quickly respond to consumer-driven changes
  13. - Geographically DISPERSED / MOBILE workforce - Comms – TOP DOWN – to many EMAILS – no FEEDBACK - Employees are not RECOGNISED / LACK A VOICE
  14. 18% higher productivity 12% higher profitability 51% lower turnover Top-Performing Companies Have Engaged Employees
  15. The Social Organization: How to Use Social Media… Gartner Research
  16. COMPANIES PARTNERSCUSTOMERS Employees Successful Transformations Use Social
  17. Social: A New Way to Do Business
  18. A highly structured organization is at risk of becoming irrelevant in a quickly changing marketplace…
  19. Gartner estimates that through 2015, 80% of social business efforts will not achieve the intended benefits due to inadequate leadership and an overemphasis on technology.
  20. Gartner, September 2012 Social Enterprise is implemented 80% through organization culture and 20% through technology.” A Blend Of Both
  21. What Creates Social Success?
  22. Four factors for success
  23. The Social Journey
  24. The Social Journey     
  25. Step 1. Define Your Vision
  26. Why Define Your Vision?   
  27. Vision Questions       Using the answers from these questions, a customer can draft an actual Social Vision Statement.
  28. Example Vision Statement Social Solution: Reinventing the Way We Work! • Transparent Communication: A platform to deliver a consistent message and facilitate two-way communication. • Collaborative Projects: Drive productivity by facilitating cross geographic and functional team project collaboration. • Shared Knowledge: Increase access to information and the ability to share best practices and learn from each other - peer to peer. • Inspired Work: Accelerate innovation giving us the agility to meet the needs of our changing business.
  29. Example Vision Statement We create a safe and open collaboration platform for easy sharing of company data and news between employees to improve efficient execution of our strategies as part of our culture of performance." One Place for Employees to Learn, Connect and Collaborate."
  30. Example Vision Statement We’re utilizing the Social Solution to provide a community for the team to: • Collaborate seamlessly on projects • Reduce duplication of work through better access to resources • Harness the knowledge and power of our collective group • Stay abreast of changes occurring throughout the team • Learn and grow through intrinsic knowledge consumption • Easily access information and updates from anywhere Transforming the way our department connects with each other, works together on tasks or projects, communicates with leadership, and streamlines processes for efficiency and clarity.
  31. Step 2. Map to Value
  32. Map to Value     
  33. Map to Value  Day 1 Launch / One Source of Truth, 9, 9 Transparent Communication (Adoption, Common Training, KISS), 6, 7 Reduce Data Duplication/Multi Systems, 8, 3 Findability (IA, Taxonomy), 9, 9 BPA, 9, 9 Collaborative Projects (Cross Departmental, Internal/External, CMiC Integration), 7, 3 Attract and Retain HQ Employees, 5, 3 Increase Productivity (Twice with same staff), 9, 9 Expert Finder/Community of Practice/Knowledgebase, 8, 3 0 2 4 6 8 10 12 ImpacttoORganization/Project Projects Business Value Assessment Impact
  34. Step 3. Work Social
  35. Work Social   User stories are simply a defined way of using Social Solutions to accomplish a specific goal or task.    
  36. Social Solutions at Work Demo
  37. Step 4. Drive Success
  38. Steps to Drive Success 1. Create Timeline: 2. Conceptualize Launch Event: 3. Develop Communications: 4. Prepare Trainings: 5. Manage Your Community: 6. Identify Technical Needs: 7. Let the users determine what they want:
  39. Drive Success
  40. Drive Success- Change Management % of engaged users With adequate user training and on-going communication of Solution’s benefits Without adequate training and communication Formal launch Solutions begin to spread virally People leave (no value)Preparing for adoption TimeFree service Premium service
  41. Drive Success- Team   IT Specialist:  Executive Leaders:  Project Manager:  Community Manager:  Group Leaders:
  42. Step 5. Evaluate, Adapt & Iterate
  43. Evaluate, Adapt & Iterate  • • • 
  44. Use Metrics!     
  45. The Social Journey Recap
  46. David C. Broussard Questions